Managing Accommodation Services in the Hospitality Industry

This report discusses the functions of front office and housekeeping departments in the hospitality industry, the importance of forecasting linen stock and guest supply, the interrelationship between departments, and the significance of scheduling maintenance and security. It also explores the ownership structure and grading classification in the industry.

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 (COVERED IN PPT)........................................................................................................1
TASK 2............................................................................................................................................1
P4. Analyse the functions of the front office departments in the various accommodation
services...................................................................................................................................1
P5 Key Roles of the Front Office Department of an Organisation named InterContinental
Hotel.......................................................................................................................................1
TASK 3............................................................................................................................................2
P6 Role of Housekeeping Department in an Organisation named InterContinental Hotel....2
P7 Importance of Forecasting Linen Stock & guest supply to meet the demand...................2
P8 Importance of Interrelationship between housekeeping & other departments in an
organisation............................................................................................................................2
TASK 4............................................................................................................................................2
P9 Importance of Scheduling Maintenance or Repair work to decrease the disruption on to
guests......................................................................................................................................2
P10 Importance of Security within an Organisation.......................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Accommodation is the place or the room where the people used to live or stay. There are
different type of accommodation such as presentation and setting off schedules that can help in
providing accommodation services(Khalifa and et. al.,2020). In relation to hospitality industry,
accommodation services playing important role as it is the term which is used for the room in the
hospitality industry like hotel resort etc. Intercontinental hotel group is the choose an
organisation for this report. It is the multinational company that deal with the hospitality industry
and is the British famous company which is in establish in Denham, England. This report will
analyse the various accommodation services related to the hospitality industry and also explain
the various ownership structure and also explain the role of front office department and also
determine the importance of security of the organisation.
TASK 1 (COVERED IN PPT)
TASK 2
P4. Analyse the functions of the front office departments in the various accommodation services.
Front office is the backbone for any organisation as front office associate is the world who
meet the guest at the entrance of the hotel. It is considered as a reception India where the visitors
can ask for the various product and services in order to stay in the premises. The main
consideration is to generate higher profitability my offer in best services. With the help of this
department, hotel can create the the effective impact on the guest experience by offering room
and other services according to the guest expectation and also responsible for clearing their
queries. There are numbers function of front office department are explained below:
 Front office is responsible for the welcoming and greeting of the guest and introduce with
the various services of the hotel.
 They are also responsible for maintaining records of the customers.
 It also provide housekeeping services by having effective coordination with them.
 It also address the various requirements of their guest so that they can have comfortable
stay.
 Front office also concern with the reservation allotment and check in & check out of the
guest.
 There are also responsible for various roles like cashier, front office investigator.
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P5 Key Roles of the Front Office Department of an Organisation named InterContinental Hotel
There are different roles of the front office department which is being played by them and
helps in creating the good brand image of the hotel. They are considering various loans and
responsibilities that help the customers and providing better services. The role of front office in
consideration to intercontinental hotel are given below:
 Guest Registration- it is the basic role of front office department is 2 registered the name
of the guest and also include the various generated activities like check-in rent of room,
assigning of room, welcoming of the guest which create a positive impact in the mind of
the guest. In context to intercontinental hotel, they are concerned about various
registration related task so that they can attract their customer.
 Guest Service- It includes all the requirements of the guest and front office department is
responsible for managing them. In context to intercontinental hotel, their concern about
the various services so that they can satisfy their guest.
 Maintenance of history & Records- front office department is responsible for
maintaining history of the guest and intercontinental hotel is also maintaining the
customer profile and recording their taste and preferences, check out Times and also take
the feedback from them.
 Update the status of Room- They are the one who is liable to update the status of the
room so that it can be easy for the hotel to prepare the the occupancy list.
 Reservation- It is also responsible for doing reservation for the room by using different
sources and also manage the the registration record of the customers. Intercontinental
hotel are using online and offline reservation mode of system.
 Handle calls- Front office is also responsible for handling telephone calls externally and
internally. People ask their queries regarding the hotel services and front office associate
is responsible for answering for their calls.
 Inquiry- It is the department which is responsible for satisfying the the various queries
and enquiry off the guest by answering them in an effective manner and also influence
them to visit the hotel.
 Finance & Foreign Exchange - front office department is also related to the hotel
accounting and usually collect the payment from the crest in the form of cash and online
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mode. Foreign exchange facility is being provided by intercontinental hotel so that they
can do their transaction in an easy approach.
TASK 3
P6 Role of Housekeeping Department in an Organisation named InterContinental Hotel
Housekeeping department is the operational department of the return which is responsible
for cleaning and maintenance of the the public and package area of the hotel and their rooms.
Housekeeping associate prepare the room according to the guest preferences and the main
purpose of the accommodation services is to provide clean and comfortable that can value the
money. The role of housekeeping department in relation to the intercontinental hotel is explained
as follows:
 They are responsible for providing highest standards of services and continuous cleaning
in their rooms.
 Housekeeping is also managing the catering, laundry services and other requirements of
the guest.
 They are also enjoying the welcoming environment and offering reliable services.
 They keep contact to the engineering department so that they can update when the
refurbishing and designing of the roomes is needed.
 There are concerning about the best services and also concerned about the customer
services.
 Housekeeping department is also concerned about the securities regulation within the
premises.
P7 Importance of Forecasting Linen Stock & guest supply to meet the demand.
It is necessary for the to have the sufficient supply that play the prominent role as it help in
in creating the adequate and potential the level of satisfaction among the customer. The
forecasting of the guest supply as meeting the customer satisfaction and also and understand the
quality of class supply. There are certain point which and list the importance of forecasting linen
supply and guest supply in order to meet the demand of their potential customers. In context to
intercontinental hotel, various points in list below:
 Forecasting is important for the supply chain it attract the suppliers and the purchase of
the guest.
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 It also help in maintaining the sufficient capacity and allocation of the resources.
 It also help in improving the customer services.
 Also enhanced the level of performance management in the premises.
 It also helps strategic planning of the hotel.
 It also make the best use of their inventory.
 It also help in maintaining the push process off the supply which is related to the guest.
 It also help in managing the forecasting of inventory and order to complete the list like
goods of stock and item for building and property.
 It also balance the supply and demand in the hotel premises.
 Managing linen help in replacing various types of linen inventory such as bed bath and
table.
 Managing of linen is the foremost cycle factor that is concerned by the housekeeping
department.
In context to intercontinental hotel, forecasting of lemon hep in maintaining the Supply and
demand of the guest. The housekeeping manager prepare the list according to the upcoming
events such as new year celebration Christmas celebration word in season and other special
occasion so that they can ensure the proper availability of the Linen so that they can fulfill the
demand off guest and satisfy them.
P8 Importance of Interrelationship between housekeeping & other departments in an
organisation
Housekeeping department is operating their business with the effective involvement of the
other department or can say that there is no work without housekeeping department and the as
they are the one who maintain the work and meeting the customer satisfaction. There are
different departments in the intercontinental and all the departments are depend upon the
housekeeping department so that they can ensure the better services. The relationship between
the other department tender housekeeping is explained as below:
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Figure 1, Interdepartmental relationship, 2015
 Housekeeping and Front Office- these are the departments who closely work together
And main consideration of both the departments is to sale the room. The continuously
gather the information from each other related to the room and intercontinental hotel
maintaining that check in and check out records so that they can convey it to the
housekeeping department. VIP check ins crew checkin are the other information which is
been shared by the front office department to the housekeeping.
 Housekeeping and Maintenance Department- maintenance department best concern for
providing solution to mechanical and electronic issues to the housekeeping department.
In context to intercontinental hotel, maintenance department always keep update to the
housekeeping department for the certain arrangement in the operation.
 Housekeeping and Beverage Department- food and beverage department co-ordinate
with the kitchen staff and also the housekeeping staff so that they can have the linen and
uniform facility. Intercontinental hotel is concerned about the pest control in the kitchen
area and the store so that they can maintain the record of beverages and deliver to the
housekeeping department.
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 Housekeeping and HR Department- human resource management is responsible for
hiring the potential candidate and also concerned for the various training and
development session of the housekeeping staff (Gotlib and et. al.,2019).
 Housekeeping and Security Department- department which are interrelated and help to
prevent the fire and theft in order to maintain the security and safety in the
intercontinental hotel.
TASK 4
P9 Importance of Scheduling Maintenance or Repair work to decrease the disruption on to
guests.
Effective maintenance within the premises helps in reducing the dissatisfaction of the guest.
Hotel industry is ensuring the repair so that they can provide the comfortable stay to and keep
them a wonderful experience by which they can recommend The wanted to their friends and
family and also visit the hotel again. In context to intercontinental hotel, importance of of
scheduling repair and maintenance work is explained as follows:
 With the effective resistance of scheduling maintenance, hotel can effectively manage
and estimate and considered the system breakdown.
 In order to maintain and repair the various areas in the hotel different staff members
plane significant role such as maintenance engineer security mechanism facility manager.
These are the staff members who work together in order to maintain the activities such as
preventing scheduling and routine maintenance.
 With the help of this practices, hotel can manage affect functionality within the premises.
 It also help in maintaining and repairing which reduce the additional cost related to the
the various services.
 It also helps in enhancing the the overall functionality and proper allocation of the
resources.
Scheduling maintenance and repairing work help and decreasing the the satisfaction of the
best and also reduce the unexpected changing of room as it help in keeping the price down. It is
fact that repair work cannot be made on the emergency basis which reduce that reservation of
funds and also handsome solving the problem before starting it. Basically maintenance and
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scheduling need clinical equipment and the use of certain practices so that they can get
effectiveness within the premises.
P10 Importance of Security within an Organisation.
Security of the hotel is the prominent pata that needs to be considered by the organisation as
it is the priority of the hotel to have effective security measures in the premises. This helps them
providing the best security to their customers and in context to intercontinental hotel there forces
on effective security system in order to satisfy their guest. In context to intercontinental hotel,
few points are are discussed below:
 Staff member of the hotel have to be aware about their responsibility so that they can
contribute in the security of hotel.
 Security manager must ensure that all the security system is fit for satisfaction of the
customer.
 Security manager must track all the records and documents.
 Security also help in saving the assets of the company and also establish effective
security system which can protect the belongings and other stuff of the customer.
 Hotel must be concerned about the use of cctv cameras on 24 hour basis so that they can
see the operations in the premises.
 Security guard of the hotel must be aware about the unusual illegal for danger activity
happening in the hotel.
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CONCLUSION
It is concluded from the above reported that accommodation services play a significant role
as it is the important part of the hospitality industry which help in retaining and attracting their
target customers. This report discussed the size and scale of the hospitality industry and also
evaluate the ownership structure which is followed by the hospitality organisation. Most of the
individuals use franchise ownership or private ownership. It also examined the importance of
grading classification and online review system of the hotel. Moreover, this report also explain
the role of front office department and housekeeping department and also analyse the
interrelationship of housekeeping department with the other unit of the hotel. It also explain the
importance of maintenance and repair one and identify security system which is essential for the
guest perspective as well as hotel perspective in the development of hospitality industry.
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REFERENCES
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craniofacial deformities. Plastic and reconstructive surgery, 143(5), pp.1447-1455.
Park, D.B., Kim, K.H. and Choo, H., 2017. The development of quality standards for rural farm
accommodations: A case study in South Korea. Journal of Hospitality & Tourism
Research, 41(6), pp.673-695.
Gotlib, D. and et. al.,2019. Evaluation and management of mental health disability in post-
secondary students. Current psychiatry reports, 21(6), pp.1-7.
Khalifa, G. and et. al.,2020. Workplace accommodations for adults with autism spectrum
disorder: A scoping review. Disability and rehabilitation, 42(9), pp.1316-1331.
Leoni, V., Figini, P. and Nilsson, J.O.W., 2020. It’s not all about price. The determinants of
occupancy rates in peer-to-peer accommodation: A methodological
contribution. International Journal of Contemporary Hospitality Management.
Johnson, A.G. and Neuhofer, B., 2017. Airbnb–an exploration of value co-creation experiences
in Jamaica. International Journal of Contemporary Hospitality Management.
Leite-Pereira, F., Brandao, F. and Costa, R., 2019. Role of breakfast in hotel selection:
systematic review. International Journal of Culture, Tourism and Hospitality Research.
Penn, C., Watermeyer, J. and Nattrass, R., 2017. Managing language mismatches in emergency
calls. Journal of health psychology.22(14), pp.1769-1779.
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