Managing Accommodation Services

This presentation provides an overview of managing accommodation services in the hospitality industry. It covers topics such as the scale and size of accommodation services, types of accommodation providers, different forms of ownership, the role of grading and classification, and the function and responsibilities of front office. The presentation also highlights the importance of customer satisfaction and the impact of online review sites on decision-making.

Managing
Accommodation
Services

Content
 Introduction
 Scale and size of accommodation services
 Types of accommodation provider
 Different forms of ownership
 Role played by grading, classification and online sites
 Function of front office
 Roles and responsibilities of front office
 Conclusion
 References

Introduction
Hospitality industry can be defined as a broad business industry that is
major concern for offering and providing effective services to the
customers related with accommodation. By satisfying more number of
customers it is easy to gain top position in market. In the present
scenario, hospitality business involves wide category of fields that
undertakes food & drink, event planning, menu design and
accommodation services to fulfil all neds of customers. Along with this
accommodation sector is the largest sector for tourism industry that
attracts more number of visitor or tourist to stay and view destination.

Scale and size of accommodation services
Accommodation industry is mainly
focused to render all services that relates
with enhancing of customer satisfaction
level. There are various services such as
staying, drinks, food offering etc. to
provide and offer comfortable stay.
Most of the tourist visit a destination
and prefer to stay at comfortable place
to experience a better journey.

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So hospitality organisation such as hotel Gotham offer effective
accommodation services for satisfying needs of customers. Moreover,
hospitality business also engage small and large business owner to run
business in accommodation sector. Hospitality industry offer wide scope to
large number of companies and individuals to operate business in effective
manner. From recent year 2.9 million jobs are offered by Hospitality
industry which show high growth in company. Along with this UK
hospitality industry is the fourth biggest sector that offers job, revenue and
tax.

Types of accommodation providers
Hotels- Hotel are the large establishment that contains large number of
rooms which provides better support to employees including various
departments that offer rooms, food, transport and many services. This
results it is easy for guest to gain better, comfortable and pleasurable
experience. Hotel Gotham is mid-range budget hotel that offer luxury
services to customers.

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Paid guest-house- It is established that provides tourist a place to
stay or accommodate with all facility such as food, light and water.
This all are chargeable within the payment so it is limited service hotel
with a low cost feature.
Flats- Most of the current tourist are visiting a place for a longer
period so with flats it is easy for customers to stay at a place for a
longer period. Along with this flat also offers large areas such as
cooking area, store room and furnished flats to stay at a place for
longer period in a comfortable way.

Different forms of ownership
There are various types of accommodation help travellers to choose
them as per their budgets and requirements. Some of them are
discussed as follow:
Hotel on lease- This hotel are owned by an another individual but
whole operations and functions related with routine business are
manage and control by other party. This person are responsible to
perform work by assigning a contract with owner on yearly basis.

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Global groups- In present scenario, all industries are performing their
work at global level specifically hospitality organisation are more
concerned about increasing its number of business operations. Hotel
Marriott, Grand Hyatt etc. are example of global groups that manage
whole operations and business among different countries.

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Sole proprietorship- The main motive of sole trade and ownership is to
earn more amount of profits. In sole proprietorship owner or single
individual are responsible for performing business with a organised and
sequential manner. For Hotel Gotham it work as a positive point that
leads business to earn more amount of profits by taking right decision
in minimum time period.

Role played by grading, classification system
and online sites
The term Grading works as an effective system that is used by
organisation for deciding the right standards to deliver accommodation
services within effective manner. Hospitality business is facing too
many challenges so it is mandatory for Hotel Gotham to implement
grading system because it helps them to maintain quality of their
services. Classification system play are essential part for each business
and organisation as it leads buyers for identifying right prices, quality
and market for customers.

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Moreover, classification system helps customer to identify group of
particular hotel such as independent hotel or chain hotel. There are
various challenges are faced by organisation which include technology,
excellent service, sustainability etc. in order to generate better
perception and impression on customers related with hotel. So with
right implementation of grading and classification system it is easy to
convert potential visitor into customers.

Role of online review sites
Online sites and their review directly impacts on decision-making of
consumers. This also refers that there are large number of options are
alternatives are present in market to select best accommodation
services. Hotel website and online review system plays crucial role
which relates with decision-making of customers. Customers share
there experience through comments on this sites. Along with this
ratings related with hotel are also offered that show how many
customers recommended specific hotel to stay.

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So by monitoring online sites it is identified that visitor must ensure in
digital technology that it demonstrate good rating about hotel on all
digital platform. This results customers decide right and better
decisions to consume and experience better accommodation services.
Tripadvisor, secret escape, travelzoo etc. are monitor by visitor before
travel a place or booking a hotel. Further, it is used to ascertain better
facilities and services to visit a particular place.

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Front office- The front office of a hotel perform various activities
such as advance reservation, check out and check in of guest, issue
of room keys and providing essential information to guest.
Guest service- Visitor or guest handle mail, parcel and other
necessary things that are holds by guest while stay at a period.
Telephone services, room cleanliness and transportation system are
also manage from front office to increase satisfaction of guest.

Roles and responsibilities of front
office
Front office in the context of hotel Gotham play various roles which
generates positive perception among customers. There are various roles are
performed by organisation to offer and share amazing experience with
customers. All departments plays huge role that relates with tourist
department, transportation and accommodation of work in effective manner.
Some roles that are performed by front office are mention as follow:

CONCLUSION
In the last, by the above report it is concluded that travellers and guest are
most important part for an organisation which is operating business in
hospitality industry. As the growth and success of business also depend on
visitors as it increase number of revenue for organisation. Moreover, to gain
best travel experience customers and front office department perform
important role for generating better impression.

REFERENCES
Buhalis, D. and Amaranggana, A., 2015. Smart tourism destinations
enhancing tourism experience through personalisation of services. In
Information and communication technologies in tourism 2015 (pp.
377-389). Springer, Cham.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services:
Competition and decentralization. Elsevier.
Hamlet, E., 2013. Over-Accomodation in Higher Education: An ADA
Sanctioned Injustice Exposed. Cardozo Pub. L. Pol'y & Ethics J. 12.
p.491.

Thank You