Managing Accommodation Services

This report discusses the organization of front office functions, roles of front office department, key roles in housekeeping department, importance of forecasting linen stock, relationship between housekeeping department and other key departments, importance of scheduling maintenance, and importance of security in accommodation services. The case study focuses on Red Carnation Hotel in the United Kingdom.

Managing
Accommodation Services

Table of Contents
Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
Task 2...............................................................................................................................................1
P4. Explain the organisation of front offices functions within variety of accommodation
services. ......................................................................................................................................1
P5. Roles of Front Office department for selected organisation.................................................2
Task 3...............................................................................................................................................3
P6. Review the key roles found within housekeeping department in selected organisation.......3
P7. Assess the importance of forecasting linen stock and other guests suppliers to ensure
sufficient supply to meet demand...............................................................................................5
P8. Illustrate relationship between housekeeping department and other key department.........6
Task 4...............................................................................................................................................7
P9. Examine the importance of scheduling maintenance on repair which work to minimise
disruption to guests.....................................................................................................................7
P10. Discuss importance of security within selected organisation.............................................8
CONCLUSION ...............................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
The term Accommodation is consists about to provide facilities in perspective of resting
hospitality type of specification on which people can stay and explore different type of services.
Services are elaborates lodging, better quality of food and services along with adventure facilities
provides. In every hospitality or accommodation industry objective to provide quality services
that satisfy their customer to making their expectation fulfilled (Adamiak, 2019). Types of
accommodation are Hotels, Apartment, Bed and Breakfast services along with holiday parks for
better generates facilities.
In this report, the company is Red Carnation Hotel is British private owned hotel venture
where it undertakes number of subsidiary to operating leisure holiday type of sector in United
Kingdom. As the company is having different types of product and services in terms of Holidays
Carvan Parks etc. The venture is mainly generates revenue 951.4 million pounds and having
workforce are around 12-14 thousand.
MAIN BODY
TASK 1.
Covered in PPT
Task 2.
P4. Explain the organisation of front offices functions within variety of accommodation services.
In accommodation services there are many department as front office is facing division
about specific firm. For examples, customer service, sales and industry that enhance to give
experts in advisory facilities to better front office operations. As per Red Carnation Hotel, there
is front office department that plays an important to maintain guests welcoming. Moreover
facilitates complementary service where rooms are booking where reception on consulting
regarding with services are:
 Reservation: It is type of service requests that driven about customer for better
advanced booking about better accommodation in hotels. As Red Carnation Hotels,
their staffs is majorly leads for accepts and rejects towards reservation that made by
guests through online.
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 Registration: As per this section about front offices is having responsible towards
warms and systematically that receive by guests. On staff perspective working section
called as receptionists where they record about guests and it keep maintain that record
about how many guests are entitled for registered in advance.
 Information section: It is a part of front office and easily visible to part of separates
lobby where front desk in collaborate way (De Luca and et. al, 2020). In Red Carnation
hotel, the information is generally valuable about hotel rooms and other services
aspects to customer.
 Front cashier: As per this segment, front office cashier towards working section is
responsible for updating general information, forming billings, keeping proper record to
check in and check out. They having different outlets which is mainly consider for
maintain collection record.
P5. Roles of Front Office department for selected organisation.
As per hotel front desk is having agent responsibilities that includes registering guests, managing
reservation and collecting queries from customer about making infrastructure, halls, banquets,
rooms and sharing brochure. In context of Red Carnation Hotel, it allows better customer service
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Illu
stration 1: Function of front office, 2019
Source: https://www.slideshare.net/Praveen11771/introduction-to-
front-office-organization-hierarchy-duties-and-responsibilities

and work experiences which comes under as per offices work stage. There are different roles of
front offices that handles in employees for enhance presumes customer. There are some roles
which share by front office towards guests:
 The important work of front office is about sale of hotel rooms on proper manner where it
tend to follows registration. In that section, to interact with client is through recording
information about guests in proper dates and timely basis.
 The duties about front office is share about rooms availability guests acts within act to
flow of information that stays in hotels.
 Data base is need to record by front office member in which it involves guest's personal
and professional information through Customer relationship management program.
 By handling guests queries and other issues aspect through front offices that majorly
deals through questions and resolving their issues on different situation panel.
 On collection of issues, it is responsibilities of front office that must get informed
concern department to allows immediate actions implements.
 Front offices is having another major involvement about department that enhance to
allows making sure about services generates in quality manner (Katzman and Kinsella,
2018). For example: Red Carnation Hotel, front offices department makes sure to
housekeeping and food beverages.
Task 3.
P6. Review the key roles found within housekeeping department in selected organisation.
Overview of department:
The housekeeping department undertakes services about hotel clean and comfortable to
guests. The objectives of overall accommodation establishment is provide in their customer
towards clean, attractive and greeting to the guests on offer value and money. As every staff of
housekeeping is make sure that accessories must provide in each rooms that tend to essentials for
department and having general manager is overall responsibilities (Killaspy and et. al, 2019). In
situation of Red Carnation Hotels, their housekeeping department is enhance to having motive
for cleaning rooms which increase guests expectation as elaborates below:
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Importance of housekeeping department:
 To gain as much productivity as possible in ensuring about safety and comfort for visitors
and in smooth running of department.
 To creating friendly environment for ensure courteous, efficient services towards all
department staffs.
 For making sure about high standards about cleanliness and general upkeep in all areas
where it ensures about responsibilities of department.
 As housekeeping department uniform for all employees and hold towards sufficient
inventories for the similar way.
 Provide essentials accessories or amenities that facilitates by housekeeping department to
guest rooms.
 To create better renovation and refurnishing about property when it consultation within
management and other designers (Kuzmin and et. al, 2018).
 There is laundry service where overall bed sheets, teas, cups and mineral and tables about
to clean within staff effective manner.
Evaluation:
The Red Carnation Hotels is also having housekeeping department where it plays an
important role to ensure about all facilities is provide to accomplish in effective manner. Some
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Illustration 2: Housekeeping Department, 2020.
Source: http://hotelstudies.in/housekeeping-its-sub-
departments/

delicate services is generates to reliable for provide amenities to guests where they can
experience in better fulfilment manner.
P7. Assess the importance of forecasting linen stock and other guests suppliers to ensure
sufficient supply to meet demand.
Overview of Linen Stock:
A linen stock is about type of uniform which is required for accomplish demand towards
hotels so ensure towards circulation. It preventing overstock and eliminates chances of linen
inventory to making sure about smooth level operation. There is importance for linen stock in
Red Carnation Hotel are:
 Setting authentic correct strategies for presuming profit: It is necessary for efficient
manager reliable to ensure detailed information analysis towards forecasting as per
category. It is an accurate way to helps for research hospitality market in better demand
and supply (Magno, Cassia and Ugolini, 2018). Technology plays an important role
where it support for revenue manager where it major handling towards vast amount faster
manner.
 Information sharing between macro and micro level: To having most benefits parts
that formulated in hotel demand for better forecast analysis (Mate, Trupp and Pratt,
2019). It further defines about better inventory consumed towards offers revenue where
manager opportunities for inventory distribution.
 Utilising demand forecast that collectively at other department: This is one of most
essential aspects that every department use to forecast their sales relates needs. To
effective calculate through predicting expenditure like raw materials that effectively
opted costs as estimation manner.
 Monitoring group and Transient business separately: It is important factor that is
generally left and difference among transient and group towards effective business
forecasting (Ng, Sweeney and Plewa, 2019). To booking in collective basis is more
predictable to online make server down of specific hotel websites.
P8. Illustrate relationship between housekeeping department and other key department.
As per housekeeping department is having major role in other department like
Maintenance, Food Production, Front office etc. Red Carnation hotel's housekeeping coordinate
other department to pursue in effective manner.
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Interrelationship between departments:
Front Office and housekeeping:
 To allotment rooms for guests from front office, in which housekeeping role is to
inform about availability of rooms (Parent and Ruetsch., 2020). In another case front
office booked through registration in advance for their guests as per their preference.
 Front office and housekeeping share their rooms status and making it informed to
guests as per accordingly.
 In every night shift, front office forms right report which is mainly indicates about
vacant rooms for guests which they seeking for upcoming days.
Maintenance and Housekeeping:
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 The maintenance department plays an important role in Red Carnation Hotel where they
make sure infrastructure mobility in perfect manner. Their coordination within
housekeeping to provide effective mechanism supply in rooms.
 A housekeeping is ensures majorly coordinate through maintenance department about
electricity and small machinery provides in working as per accurate.
Task 4.
P9. Examine the importance of scheduling maintenance on repair which work to minimise
disruption to guests.
Background of Department:
The maintenance department that majorly undertakes for monitoring mechanism that
consumes components that to utilise for maintain hotel infrastructure as per compliance oriented
way. Department is only having motive to provide better mechanism in specific hotel like
electricity and other flexible equipment that offers (Prayag and Ozanne., 2018). In Red Carnation
Hotel, maintenance department specify about the important needs which require to guests at the
time to enter in rooms like better fans, electricity equipments etc. As team of maintenance team
strictly coordinate supply towards other infrastructure properly optimised.
Importance of Maintenance Department in Red Carnation Hotel:
 The maintenance is commenced towards systematic operates all equipments in which
hotel hires professionals engineers. As the background to hotel such as fan, electric,
machinery, Air condition and other detector.
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 As not having lack of mechanism facilitates that reduces about revenue and initially
faces challenges to increase business goodwill.
 The important role of objectives about maintenance department to facilitates operation
system that helps to improves engineering provides best operation condition.
 To update technology helps towards staffs where they effectively manage better
technology system.
P10. Discuss importance of security within selected organisation.
A security department in accommodation services part of management activities in
hotels, lodging, entertainment facilities for making fulfil guest expectation. Similarly. In Red
Carnation Hotel, the security department helps to secure overall department where uncertainty in
disaster situation. In following some of importance highlight in below about importance in Red
Carnation Hotel:
 For having security management in accommodation services that tends to secure staffs
infrastructure like physical resources along with guests.
 As measures of security and safety system are tend to be crucial where workforce tend
to making assure about staffs must hired who are experienced in proper aware to
different situations.
 Proper training and development to staff who work in security department and to
effective consider about how it assort equipment at the time of emergency situation
appears.
As in above usage and importance of Security in Red Carnation Hotel where it allows to make
sure about employees and guests security that enhance to better systematic handle overall
activities (Zhang, Bufquin and Lu, 2019). Staffs are essentials to provide training and
development that provide learning aspect to attain how to effectively operates equipments which
used in security establishment in Red Carnation Hotel like fire extensions, alarms.
CONCLUSION
It is inferred from above report of Managing of Accommodation Service that involves
detailed explanation about factors which helps to secure and improve a particular hospitality
industry. In hospitality industry is main motive to provide excellence services where United
kingdom region. There are many hospitality ventures are used equipment or advanced resources
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to provide services towards guests from housekeeping, food production, security, maintenance
department these plays important role in hospitality venture. Each department has it own style
to provide services where facilitates personal care accessories by housekeeping department. By
provide quality of food and beverages is handle food production and F&B department and to
overall mechanism and security base aspect monitor by maintenance and security department.
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REFERENCES
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Contemporary Hospitality Management.
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managing attendant services. Disability & Society. 33(9). pp.1436-1459.
Killaspy and et. al, 2019. Feasibility randomised trial comparing two forms of mental health
supported accommodation (supported housing and floating outreach); a component of the
QuEST (Quality and Effectiveness of Supported Tenancies) Study. Frontiers in
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reception and accommodation service in the hotel. Міжнародний науковий журнал
Інтернаука, (3 (1)), pp.20-24.
Magno, F., Cassia, F. and Ugolini, M.M., 2018. Accommodation prices on Airbnb: effects of
host experience and market demand. The TQM Journal.
Mate, M.J., Trupp, A. and Pratt, S., 2019. Managing negative online accommodation reviews:
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Ng, S.C., Sweeney, J.C. and Plewa, C., 2019. Managing customer resource endowments and
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Parent, M.M. and Ruetsch, A., 2020. Managing major sports events: Theory and practice.
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Prayag, G. and Ozanne, L.K., 2018. A systematic review of peer-to-peer (P2P) accommodation
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Zhang, T., Bufquin, D. and Lu, C., 2019. A qualitative investigation of microentrepreneurship in
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