Managing Accommodation Services

Managing
Accommodation Services

Table of Contents
Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
Task 2...............................................................................................................................................1
P4. Explain the organisation of front offices functions within variety of accommodation
services. ......................................................................................................................................1
P5. Roles of Front Office department for selected organisation.................................................2
Task 3...............................................................................................................................................3
P6. Review the key roles found within housekeeping department in selected organisation.......3
P7. Assess the importance of forecasting linen stock and other guests suppliers to ensure
sufficient supply to meet demand...............................................................................................5
P8. Illustrate relationship between housekeeping department and other key department.........6
Task 4...............................................................................................................................................7
P9. Examine the importance of scheduling maintenance on repair which work to minimise
disruption to guests.....................................................................................................................7
P10. Discuss importance of security within selected organisation.............................................8
CONCLUSION ...............................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
The term Accommodation is consists about to provide facilities in perspective of resting
hospitality type of specification on which people can stay and explore different type of services.
Services are elaborates lodging, better quality of food and services along with adventure facilities
provides. In every hospitality or accommodation industry objective to provide quality services
that satisfy their customer to making their expectation fulfilled (Adamiak, 2019). Types of
accommodation are Hotels, Apartment, Bed and Breakfast services along with holiday parks for
better generates facilities.
In this report, the company is Red Carnation Hotel is British private owned hotel venture
where it undertakes number of subsidiary to operating leisure holiday type of sector in United
Kingdom. As the company is having different types of product and services in terms of Holidays
Carvan Parks etc. The venture is mainly generates revenue 951.4 million pounds and having
workforce are around 12-14 thousand.
MAIN BODY
TASK 1.
Covered in PPT
Task 2.
P4. Explain the organisation of front offices functions within variety of accommodation services.
In accommodation services there are many department as front office is facing division
about specific firm. For examples, customer service, sales and industry that enhance to give
experts in advisory facilities to better front office operations. As per Red Carnation Hotel, there
is front office department that plays an important to maintain guests welcoming. Moreover
facilitates complementary service where rooms are booking where reception on consulting
regarding with services are:
 Reservation: It is type of service requests that driven about customer for better
advanced booking about better accommodation in hotels. As Red Carnation Hotels,
their staffs is majorly leads for accepts and rejects towards reservation that made by
guests through online.
1

 Registration: As per this section about front offices is having responsible towards
warms and systematically that receive by guests. On staff perspective working section
called as receptionists where they record about guests and it keep maintain that record
about how many guests are entitled for registered in advance.
 Information section: It is a part of front office and easily visible to part of separates
lobby where front desk in collaborate way (De Luca and et. al, 2020). In Red Carnation
hotel, the information is generally valuable about hotel rooms and other services
aspects to customer.
 Front cashier: As per this segment, front office cashier towards working section is
responsible for updating general information, forming billings, keeping proper record to
check in and check out. They having different outlets which is mainly consider for
maintain collection record.
P5. Roles of Front Office department for selected organisation.
As per hotel front desk is having agent responsibilities that includes registering guests, managing
reservation and collecting queries from customer about making infrastructure, halls, banquets,
rooms and sharing brochure. In context of Red Carnation Hotel, it allows better customer service
2
Illu
stration 1: Function of front office, 2019
Source: https://www.slideshare.net/Praveen11771/introduction-to-
front-office-organization-hierarchy-duties-and-responsibilities