Managing Accommodation Services in the Hospitality Industry

Managing
Accommodation
Services

Table of Contents
.............................................................................................................................................INTRODUCTION
..................................................................................................................................................................... 3
LO1..............................................................................................................................................................3
Covered in PPT...................................................................................................................................3
LO 2..............................................................................................................................................................3
Explain the organisation of front office functions within a variety of accommodation services.......3
Key roles within the front office department for a selected organisation.........................................5
LO 3..............................................................................................................................................................5
Review the key roles found within the housekeeping department in a selected organisation.........5
The importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand....................................................................................................................................6
P8 Illustrate the importance of interrelationships between housekeeping and other key departments
within a selected organization to provide quality provision and services.........................................7
LO 4..............................................................................................................................................................9
Examine the importance of scheduling maintenance or repair work to minimize disruption to guests.9
Discuss the importance of security within a selected organization.................................................10
CONCLUSION.............................................................................................................................................10
REFERENCE ...............................................................................................................................................11

INTRODUCTION
The hospitality and the tourism industry is the broad category in the service industry
which includes food and beverage, lodging, event planning, transportation and the theme parks.
This sector includes the restaurants, hotels and the bars. Accommodation service is an important
part of the hotel which refers to the room, lodging or building that provides the shelter to the
person to stay, live and sleep (Accardo, Kuder and Woodruff, 2019). There are different types of
space which are classified as accommodation in the hotel industry which includes resort, hostel,
motel, hotel and many other. The organisation chosen for this report is Rosewood London, a
luxury hotel headquartered in London. This report shall cover the types of accommodation
service in hospitality industry, role of front office department, contribution of housekeeping
department in effective accommodation service and role and importance of security in
accommodation service.
LO1
Covered in PPT
LO 2
Explain the organisation of front office functions within a variety of accommodation services.
The front office is that area in the hotel where the guests and the visitors arrive and they
have the first encounter with the staff at the accommodation service. It is a reception area where
the greet and meet takes place which places the positive impression in the minds of the people.
This area is called front area as it is situated at front of the hotel near entrance. The front office
plays a pivotal role in the accommodation service as their functions only generate the revenue for
the company. the Front office of Rosewood London is responsible to create first hand impression
about the level of facility and service which the hotel provides as they are the one who answers
all the queries of the guest. The functions of the front office are discussed below-
Functions of front office in Hotel
 The front office is the public face and the image make which mainly greets and checks
the guest of the hotel. This department provides assistance regarding the stay of the guest

and complete their accommodation, accounts, food and beverage and payment of the
guests (Birinci, Berezina and Cobanoglu,2018).
 The front office manages the reservations of the hotel both on online medium and offline
medium and inform the customer regarding options for payment methods. They also
collect necessary details from the customer so that their information and data are kept for
further assistance and security of other guest.
 The front office informs the guest about the services, facilities and amenities which are
available at the hotel so that guests are informed about the basic information and their
stay can be made smooth.
 This unit also liaise with the housekeeping department so that it can ensure that the rooms
are fully furnished, clean and tidy and match with the accommodating needs of the guest.
 The front office confirms the reservation of the guest and also arranges the personalized
services for the VIP guest and the event attendee so that they can get good experience
while making the stay at the hotel.
Function of front office in bed and breakfast
 Here the front officer welcomes the guest in informal way. They offer services to the
guest in the room where they get services like food and beverage in rooms, housekeeping
services and many other.
 The front officer follow up with customers from their room so that assistance can be
provided directly in the rooms.
Function of front office in guest house
 The front officer welcomes and greets the customers. It also books the room for the guest.
 This department also offers the customers with the beverage before they can settle in the
room.
 It also answer the queries of customer on phone and deal with the issues of guest rooms.