Managing Accommodation Services Assignment - Hilton Hotel
Added on 2020-10-22
6 Pages1818 Words178 Views
MANAGING ACCOMMODATIONSERVICES
ContentsINTRODUCTION.......................................................................................................................................................................................1Structure diagrams for the key roles that are found within the housekeeping department......................................................................1Importance of forecasting linen stocks....................................................................................................................................................1Interrelationship between housekeeping and other departments.............................................................................................................2Importance of scheduled maintenance and repair work..........................................................................................................................2Importance of security in Hilton Hotel....................................................................................................................................................2CONCLUSION............................................................................................................................................................................................3REFERENCES............................................................................................................................................................................................4
INTRODUCTIONThe hospitality industry haswide range of department that dependson the size and scope. All thedepartment are responsible forproviding excellent experience to theguests and maintain the image of theorganisation. The present booklet aimsto identify the role of housekeepingdepartment in Hilton Hotel. The studywill evaluate the importance offorecasting linen inventory andillustrate the interrelationship ofhousekeeping department with otherdepartments. Along with it, importanceof scheduled maintenance and repairwork will discuss to disruption toguests and importance of security willidentify within the hospitalityorganisation.Structure diagrams for the key roles that arefound within the housekeeping departmentHouse keeping department inhospitality industry is an integral partof consumer satisfaction andexperience. It is the department inHilton Hotel that is responsible formaintaining and cleaning rooms andpublic spaces (Importance ofHousekeeping in the HospitalityIndustry, 2019). The role ofhousekeeping department starts fromthe time when guest checks-in untilthey checks-out. This department isalso known as operational departmentwhere the staff of the department hasless direct contact with guests.Figure 1 Housekeeping departmentchart(Source: Importance of Housekeepingin the Hospitality Industry, 2019)Role of Housekeeping Departmentincluding maintaining and cleaningThe housekeeping departmenttakes the responsibilities of keeping thehotel clean and comfortable. The staffat various positions have different rolesand responsibilities.Executive HousekeeperThe person at the position in theHilton Hotel is responsible forsupervising all the housekeepingemployees (Fouad, Hussein and Attia,2016). The role of the executivehousekeeper is to supervise, organizeand coordinate the task ofhousekeeping personnel on a day – to –day basis. The role of the person is tomotivate the staff and keep their moralehigh.Deputy housekeeper/AssistantHousekeeperThe assistant housekeeper isresponsible for taking care up to 50-60rooms in the hotel (Muller, 2019).Along with that, they are responsiblefor assist the room attendants, arrangehe training of staff, and ensuring thatall the employees do their workefficiently.Floor housekeepersThe floor housekeepers areassigned 3-4 floors in which they areresponsible for supervise and approvesthe work of attendants and periodicallyinspect the physical condition.Public area supervisorsThe staff at the position isresponsible for ensuring the cleanlinessof the public areas and ensures that allthe maintenance jobs are effectivelyfulfilled in coordination with themaintenance department.Importance of forecasting linen stocksA good housekeepingdepartment should engage a furnishedand well occupied space for performingtheir operations. Inventory in the hotelis of two types; Recycled inventories- This arethe inventories that can berecycled and have limited usefullives but the items can usedover and over again. Forexample; linens, some kind ofmachines, uniforms andequipments.Non-recycled inventories- Thiskind of inventories that areconsumed during the dailyroutine operations ofhousekeeping. For example;guest supplies, smallequipments and cleaningsupplies Linens are the most essentialrecycled inventory item that is in underresponsibilities of executivehousekeepers (Nayak and et.al., 2015).It is essential for the department toforecast the linen stock effectively.Forecasting can be done once a week.Forecast= revenue/expenses. Forexample; when the inventory level islow of the linen, shortage occurs and ifthe set is too high, it can be result ahigh amount of cash resources get tiedup. It is essential for the executivehousekeeper to consider the laundry1
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