Managing Accommodation Services

Managing Accommodation
services (Unit 7)

Table of Contents
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Type chapter title (level 2) 2
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INTRODUCTION
Managing accommodation services refers to management of services related to food,
lodging and convenience in order to satisfy needs of people by effectively utilizing their time and
money. It is largest sector in hospitality industry that is growing at a fast with offering lot of
opportunity to many students in dynamic and diverse sector. Therefore, it is one of the most
crucial part of hospitality industry and helps in providing number opportunity to individual. This
report covers analysis of Hotel Hilton that was established on 31 May, 1919 by Conrad Hilton
and it has 586 hotels located worldwide. It also explains about range of accommodation services
and implication of ownership grading, classification and online review on customer decision
making. Role and responsibilities of front office manager of hotel Hilton in meeting
organizational objectives and mission. It also discusses about interrelationship between
housekeeping department and other department in Hilton Hotel in order to provide qualitative
services. At last it analysis and interpret about role that maintenance plays within
accommodation services in ensuring customers satisfaction.
LO1
LO2
Covered in PPT
L03
P6 Key roles within housekeeping department
House keeping department is responsible for maintaining décor of infrastructure and
cleaning of furniture on regular basis thus provide comfortable space for guest of Hilton hotel.
Thus, there are various person that perform different duties related to maintaining cleanness of
room for achievement of Hilton hotel goals such as:
Executive Housekeeper: It is main head of housekeeping department that ensure excellence
sanitation, safety and comfort of guest of Hilton Hotel by continuous supervising and monitoring
activities of various housekeeping staff. It also ensures effective communication between
employees so that goals of Hotels can be achieved in effective manner.
Deputy Housekeeper: It report to executive housekeeping department by checking that
guestroom, restaurant, pool, spa area, park of Hilton hotel is well cleaned and maintained. It also
prepares schedules for staff about task to be performed by each individual in the hotel to reduce
conflict and confusion among employees and helps in achievement of goals. Deputy housekeeper
manager of Hilton hotel assist executive housekeeper in forecasting and preparing budget for
housekeeping department.