Managing Accommodation Services in Hospitality Sector - Desklib

Managing
accommodation
services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Size and scale of accommodation services in hospitality sector............................................1
P2 Several forms of ownership in terms of accommodation services........................................2
P3 Role of grading classification systems and online review sites in accommodation services 4
TASK 2............................................................................................................................................5
P4 Front office functions within a variety of accommodation services......................................5
P5 Roles within the front office department for the chosen organisation...................................6
TASK 3............................................................................................................................................7
P6 Roles found within housekeeping department in the chosen hotel........................................7
P7 Significance of forecasting linen stock and guest supplies to ensure sufficient supply to
meet demand...............................................................................................................................8
P8 Importance of inter-relationships between housekeeping and other departments to provide
quality provision and services.....................................................................................................8
TASK 4............................................................................................................................................8
P9 Importance of scheduling maintenance and repair work to minimise disruption to all guests
.....................................................................................................................................................8
P10 Importance of security within the chosen organisation ....................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
In hospitality industry, accommodation sector is considered as one of the most important
element as it is engaged with the provision of accommodation that provides hotels, farm stay,
motels, apartments and so on. The role of the associated sector is that it provides safety to all
individuals who are not much aware about the places and also helping them to explore in an
efficient way (Al-Laymoun, Alsardia and Albattat, 2020). The below essay is based on Four
Seasons which is a five star hotel headquartered in Park Lane, London. The essay includes size
and scale of accommodation services, various forms of ownership, role of online sites and
grading classifications, functions of front office and housekeeping, significance of forecasting
linen stock, importance of interrelationships and scheduling maintenance and importance of
security.
TASK 1
P1 Size and scale of accommodation services in hospitality sector
Global hotel chains are defined as an enterprise which manages through a unique
direction within all the hotels located in different areas. In case of Consortia, it refers to those
associations which create a link within both small to medium sized travel agencies in order to
purchase market opportunities. Through this travel agency, guests are provided all
accommodation services at preferred rates.
In accordance with the hospitality industry, the aspect of accommodation is indulged with
numerous services offered to audiences. The size as well as scale is continuously getting
increased day by day and assuring high development. When a person travels, they always expect
that proper and effective services are being provided like good quality food, comfortable rooms
and many more. There are three range of services which is described below: -
Luxury services: - It refers to those facilities and services which offers luxury comforts
and large level of personalized service (Ghazvini, Timothy and Sarmento, 2020). The target
market of such hotels has always been the guests who could pay high amounts and always look
for standardised services. It comes under the category of 4-5 star hotels and they offers services
like lounge, effective furnishings, valet parking, Wi-Fi and many more.
Mid-range services: - In accordance with these services, they are considered as the
perfect interrelation with being both comfortable and value of money. Mid-range services are

mainly provided by 3 star hotels and always focuses on featuring bigger rooms. The services
involved in this hotel are like laundry services, in room food facilities, telephone services and
many more.
Budget service: - In context with this service sector, the hotel provides very less facilities
at a low price in comparison with other hotel services. They mainly comes under the category of
1-2 star hotel that focuses on providing comfortable stay and food which is also not expensive.
In context with four seasons hotel, they always provide luxury facilities and services to
guests and travellers (Greenhawt and et.al, 2020). They offer various amenities like swimming
pool for fun, housekeeping facilities, small conference rooms, clubs and many more.
Type of facilities: -
Restaurant: - In each restaurant, there are several types of facilities such as a dining area,
cashier station, parking, complimentary breakfast and many more.
Valet: - The facilities provided at valet are like own parking space, opening the car doors,
collection of keys and so on.
Concierge: - In accordance with this, the facilities which are provided are like booking
the rooms, making arrangements for spa, transportation bookings, porter services and many
more.
Staffing levels found within accommodation providers: -
There are several levels of staffing like reception, technical department, dining rooms,
gym area and so on (Rizova, 2021). They are all involved with different roles like in context
with reception area, they provide accommodation services like communicating with all the
guests, doing reservation, solving all the issues of guests and many more. In case of technical
and maintenance services, they are involved in laundry equipments, dispensers and so on.
P2 Several forms of ownership in terms of accommodation services
There are different ways of ownership being available to accommodation services which
is further described below: -
Independent owned properties versus chain hotel management
On the basis of independent owned properties, it refers to a hotel which is run and owned
in an independent way and does not give permission to other property owners to make the usage
of their brand name. It has been evaluated that, these hotels are functioned within a limited
number of market. In context with chain hotel management, it is an entire group of hotels which