Managing Accommodation Services in Hospitality Industry

Managing
accommodation services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Identify the scale and size of the accommodation services found within the hospitality
industry...................................................................................................................................1
P2 Explain various forms of ownership available to accommodation services.....................2
P3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation...............................................................4
P4 Explain the organisation of front office functions within a variety of accommodation
services...................................................................................................................................6
P5 Discuss the key roles within the front office department for a selected organisation Roles
and responsibilities:...............................................................................................................7
P6 Review the key roles found within the housekeeping department in a selected organisation
................................................................................................................................................8
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand...........................................................................................9
P8 Illustrate the importance of inter-relationships between housekeeping and other key
departments...........................................................................................................................10
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests................................................................................................................................10
P10 Discuss the importance of security within a selected organisation...............................12
CONCLUSION..............................................................................................................................12
References......................................................................................................................................13

INTRODUCTION
The hospitality industry is the biggest field of business in which one of the most
important business sectors is accommodation. Which is contributing to the national and
international economical growth along with the increasing GDP (Kandylis, 2019).
Accommodation is referred to as the lodging, room or shelter which provide a satisfactory place
for the customers to stay and live. Mandarin Oriental Hyde Park, London is the world’s best
accommodation services provider. In this report, analysis and evaluation of the different types of
accommodation services, size and sales along with different types of ownership are done. An
essay further proceeds with study and analysis of classifications systems and online review sites
role in customers interaction, the role of the front office and housekeeping department
concerning best accommodation services. The role of the security and collaborative work of the
hotel services departments in context to the customers’ satisfaction is analysed. Functions of the
front office department and housekeeping department is analysed along with the evaluation of
linens forecasting and the importance of the maintenance.
TASK 1
P1 Identify the scale and size of the accommodation services found within the hospitality
industry
Global hotel chains are the type of accommodation services organization, which manage
their range of accommodation services within the different locations nationally or internationally.
Consortia is the type of accommodation and travel services managing group which provides
multiple options of accommodation services and different places.
Accommodation services are very important as they contribute to GDP by increasing the
level of profit, Mandarin Oriental Hyde Park is a large size hotel with 181 guest rooms and 589
employees (Tran and Filimonau, 2020).
Luxury services: The type of hotels accommodation services that meet the standards of
five-star level services and facilities, is considered as the luxury services organisation. Mandarin
Oriental Hyde Park in London is one of the most interactive and leading hotels which offers
luxury services. This type of accommodation service focuses on the largest customers like higher
class people or celebrities, who look for luxury services. And in context to all these types of
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customers, the hotel is managing logistic and hospitality staff for 24hour services of the
customers at a premium level.
Mid-range service- In this category three-star accommodation services are considered.
Which serve the selected facilities and not elaborate, this is the type of accommodation which
offer the balanced services of value and comfort, involving Wi-Fi, food and beverage room
facilities.
Budget services: The accommodation services which can provide essential facilities at a
limited cost in comparison to the other higher and mid-range services. This is involving the type
of accommodation services organisation that meet the normal and basic needs of the customers
regarding accommodation along with the assurance of safety and comfort. This provides clean
and comfortable accommodation services with adjustable room facilities, such as options of AC,
Wi-Fi and food.
P2 Explain various forms of ownership available to accommodation services
Various forms of ownership are available to accommodation services and are as follows:
Independently owned properties v/s chain hotel management:
Independent hotels are defined as those forms of the hotel that is independently owned and
run as well. Along with this, independently owned properties did not allow other properties to
use their name or brand. It is determined that such types of hotels primarily function in a limited
or single market. On contrary, Chain hotels are mainly a group of hotels that are operated as well
as function by the same company and owner (YAVUZ, 2021). It is analysed that chain hotels
mainly have an effective and impressive distribution network if it is compared to independent
hotels.
Advantage and disadvantages of independent properties
Advantage:
 No sharing of profit
 Control lies within the hands of one person only
Disadvantage:
 High risk as well as responsibilities
 Limited amount of money to invest
Advantages and disadvantages of chain hotel management
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