Managing Accommodation Services in Hilton Hotels

Managing accommodation
services

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Evaluate the scale and size of accommodation services in Hilton Hotels..............................3
P2 Determine forms of ownership to accommodation services..................................................4
P3 Determine the role of grading, classification systems and online reviews which helps the
guest to book accommodation services.......................................................................................5
TASK 2............................................................................................................................................6
P4 Determine different functions of front office department in accommodation services..........6
P5 Discuss different roles of front office department in Hilton Hotels.......................................7
TASK 3............................................................................................................................................7
P6 Determine different roles of housekeeping departments in Hilton Hotels.............................7
P7 Discuss the importance maintain the stock of linen and other guest supplies to meet the
supply needs.................................................................................................................................8
P8 Determine the importance of interrelationship between housekeeping and other
departments in Hilton Worldwide...............................................................................................9
TASK 4..........................................................................................................................................10
P9 Draw the importance of scheduling repair works in the context of the selected organisation
...................................................................................................................................................10
P10 Discuss the importance of security and safety in the context of the selected organisation 11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The sustainability in the marketplace of hospitality industries largely depends on the
services they render to their customers. In hospitality industry, businesses that offers
accommodation services includes hotels, lodging, bread and breakfast Inns and other related
businesses. Hilton Worldwide Holdings Inc. is the chosen hospitality business in order to
complete the report by adding real life examples and relevant information. Hilton Worldwide
Holdings Inc. was incorporated by Conrad Hilton in the year 1919. It is a multinational business
that operates worldwide to a number of locations 6478. This hospitality business renders
offerings such as accommodation services, restaurant, gym, relaxing spas and other high end
luxury services to leisure travelers and business travelers. This report delivers information about
scale and size of accommodation services offered by the chosen organisation, kinds of ownership
in accommodation services, different functions of front office department, different roles of front
office departments, different roles of housekeeping department, it also covers the importance of
linen stock and gas supplies while offering accommodation services by the hospitality
businesses, the importance of inter-relationship between housekeeping and other departments,
the importance of scheduling maintenance work, the importance of security by the hospitality
businesses (Agyeiwaah, 2019).
MAIN BODY
TASK 1
P1 Evaluate the scale and size of accommodation services in Hilton Hotels
The accommodation services offered by Hilton Worldwide Holdings Inc. depends upon
the pricing. Wherein large rooms often incur high prices due to well-furnished and offering
features. It is fully the choice of the guests depending of what size room do they want to take and
the prices they want to pay. Hilton Worldwide Holdings Inc. has a total of 18 brands that
includes Hilton hotels and resorts, Doubletree by Hilton, Embassy suites hotel, Hilton Garden
Inn, Hampton by Hilton, Hilton grand vacations and other brands (Buhalis and et.al., 2019).
Scale of business

 Hilton resort and hotels which is segregated as upscale and offers services in a total of 32
countries, 371 hotels and 93,054 rooms in these 32 countries.
 The Embassy suites hotel is segregated under upper scale that offer services only in five
countries, 215 hotels and 51,367 rooms in these five countries.
 Hilton Garden Inn is segregated as upscale that deliver services in 19 countries, 581
hotels and 79,878 rooms in these 19 countries.
Size business
 The number of employees deployed in Hilton Worldwide Holdings Inc. as per 2020
record reflected about 1,41,000 employees.
 The number of employees deployed by the association in the year 2019 were 1,73,000.
 In the year 2017 the record reflected about number of employees were 1,63,000.
Scope of business
 Talking about the revenue generated by Hilton Worldwide Holdings Inc. record reflects
about £3.101 total revenue incurred in the year 2020.
 £6.805 the total revenue incurred in the year 2019
 total revenue incurred by the association was £6.5232 in the year 2018 (Common, Flynn
and Mellon, 2016).
P2 Determine forms of ownership to accommodation services
The kinds of ownership can be segregated as per managed franchisee model, privately
owned, operated and leased. Different types of ownership mainly depend upon the access to the
offerings granted by the hospitality businesses. Hilton Worldwide Holdings Inc. delivers
managed and franchised accommodation covering luxurious customer experience.
Accommodation services are managed or franchised by the independent operators and
companies in Hilton. Franchising is the most commonly used business practice specially in
hospitality industry, wherein the hospitality businesses are majorly benefited by saving the cost
incurred for maintenance and other overhead cost of the franchised properties. Hilton maintains
licensing agreements with the selected franchisees in order to operate the business as per the
determined standards of the company. Apart from that, there are different flagship properties and
other properties such as airports, resorts that are corporately managed (de Kervenoael and et.al.,
2020).