Managing Accommodation Services in Hilton Hotels

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Evaluate the scale and size of accommodation services in Hilton Hotels..............................3
P2 Determine forms of ownership to accommodation services...................................................4
P3 Determine the role of grading, classification systems and online reviews which helps the
guest to book accommodation services........................................................................................5
TASK 2............................................................................................................................................6
P4 Evaluate the functions of front office department in accommodation services......................6
P5 Determine different roles of front office department in Hilton Hotels...................................7
TASK 3............................................................................................................................................8
P6 Evaluate different roles of housekeeping departments in Hilton Hotels................................8
P7 Determine the importance maintain the stock of linen and other guest supplies to meet the
supply needs.................................................................................................................................9
P8 Discuss the importance of interrelationship between housekeeping and other departments in
Hilton Hotels................................................................................................................................9
TASK 4..........................................................................................................................................11
P9 Determine the importance of scheduling repair works in chosen organsational context.....11
P10 Evaluate the importance of security and safety in chosen organisation.............................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Hospitality industry is being categorised for delivering various line of services including
food, drinks, lodging, hotel, transportation, event planning, bars. Hospitality business
continuously formulates strategies which involves for delivering the value to the customers.
Accommodation services in hospitality industry includes hotels, restaurants, lodging and other
related facilities. In context of Hilton Hotel, which is operating its services in UK, it is a
multinational organisation delivering quality room stays, food services and improved customer
experiences to its global customers. This report covers scale and size of accommodation services
in Hilton, forms of ownership available to accommodation services, grading, role of
classification system and online reviews sites for customers to book accommodation, functions
of front office department, roles of the front office departments in Hilton, roles of housekeeping
department, importance of linen stock and guest supplies to meet demand, importance pf
interrelationship between housekeeping and other departments, importance of
scheduling maintenance work, importance of security in Hilton (Agyeiwaah, E., 2019).
TASK 1
P1 Evaluate the scale and size of accommodation services in Hilton Hotels
The size of the room may vary in accordance to the budget. Where the large sized room,
nicely furnished and quality experience may charge high. The size of the accommodation may
also vary by the different types of services that a guest wants to take. In Hilton the size and scale
of the accommodation service is offered which best suits the customer needs and demand. Hilton
Hotels expand their range of services based locations and customer preferences. Hilton
worldwide offers its services on different countries (Buhalis, D. and et.al., 2019). Hilton
worldwide offers a wide range of services which are segment as Hilton Resorts and Hotels,
Embassy Suites Hotels, Hilton Garden Hotel Inn.
Scale of business
Hilton Resorts and hotels Operating in 32 countries segmented as upscale with number of 371
hotels worldwide with 93,054 rooms.
Embassy suites hotel segmented as Upper scale operating in five countries with 215 hotels with
accommodation service of 51,367 rooms.

Hilton Garden Inn Segmented as upscale hotel operating in 19 countries with 581 hotels and
79,878 room facilities.
In accordance to these segmented Accommodation services offered by Hilton Ranges in different
prices which involves luxury, upscale, economy.
Size business
The number of employees in 2020 were 141,000 employees
The number of employees in Hilton Worldwide were been recorded as 1,73,000 in 2019.
In accordance to then market survey report of 2018, the total number of employees in Hilton
Worldwide were reported as 1,69,000 employees where the total number of employees increased
from 3.68% in 2017.
The number of employees in Hilton Worldwide in 2017 were recorded as 163,000 employees.
Scope of business
The revenue earned by Hilton Hotel from the year 2018-2020 are discussed as:
The annual revenue generated in the year 2018 was recorded as 6.5232 £.
The revenue generated in the year 2019 6.805 £.
In the year 2020, the revenue generated were 3.101 £.
P2 Determine forms of ownership to accommodation services
Different types of ownership to accommodation services depends on the level of
customer services that the hotel will be granting. Different forms of ownership are being divided
as managed, franchise model, privately owned, operated and leased. Hotels business seeks to
improve the services offered to the guest. Leased ownership depends on the owner’s capability
and how he/she wants to deliver services to its guest. The quality of services in leaded ownership
might vary from different locations. Hilton hotels acquire managed and franchise
accommodation which involves rendering high quality standards to the customers. Both
franchise accommodation and manger’s hotels are well managed by the employees in Hilton.
Where employees monitor and conducts the business activities in accordance to the pre-
determined set of standards and code of conduct. The employees have to follow the set of
policies and strategies in order to accomplish in order to manage the hotel business in both
national and international boundaries. In order, accomplish high customer experiences and
standards, Hilton offers different range of services in order to meet different customer needs and
demand (Common, R., Flynn, N. and Mellon, E., 2016).