Managing Accommodation Services

This presentation provides an overview of the hospitality industry and the contribution of the accommodation sector. It discusses different types of accommodation services, forms of ownership, grading and classification system, online review sites, and the function of the front office. The presentation also includes information about the South Lodge hotel and its luxury services. It concludes with recommendations for providing quality services to customers.

Managing
Accommodation
Services
(PART-1)

Content
 Introduction
 Overview of the hospitality industry
 Contribution of accommodation sector in the industry as a whole
 Overview the hospitality industry and its contributes to the industry.
 Different type of accommodation services
 Different forms of ownership
 Grading and classification system
 Online review sites
 function of front office
 Structure of front office department
 Conclusion and recommendation
 References

Introduction
South lodge hotel is the five star hotel in 19th century as well in
Horsham, west sussex, England. It was founded in 1985 by James
Hodge.
South Lodge business is to provides the luxury services in their hotel
and spa services as well
Danny Pocerelli is the owner and the managing director of hotel South
lodge.
The accommodation services that is provided by the hotel South
Lodge is on site restaurant, lounge, spa, laundry services and many
other.

Overview to the hospitality
industry
Hospitality industry includes the wide
services as like lodging, food and
beverages, drink services,
transportation, cruise line,
tourism,management, event planning
and many other luxury services to the
customers.

Contribution of accommodation sector to the
industry as a whole
Accommodation services are the different services that are provided for
the convenience of the customer to to satisfy the need and demand
of the customers. These are as like food and services, lodging,
travelling and usually used for the tourist. Accommodation services
are important as it supply the basic offers as like hotels, bed,
breakfast, motels, hostels and many more.

Overview of the hospitality industry and its
contributes to the industry.
Hospitality industry consist of wide concept as includes several fields
as like lodging, food and beverages, transportation and travelling,
event planning, cruise line, airlines, theme parks and many more
aspects within the tourism industry. Accommodation services is a
type of hospitality industry in which extra and luxury services are
provided to the customers.

Different type of accommodation services
Commercial businesses
Hotels: It is a place that is often found in middle of the cities and it offers
the large amount of place to the people. They provides the private
services to every individual as like bed, bathrooms, TV, gym, pools,
restaurants and many other as well. The cost will be depends upon the
size and area and normally has the standard as compared to the other
lodging services.

Continue…
Non-commercial Businesses
Rental house and individually owned units: It provides the facility to
stay in a house but on behalf of that individual has to pay the
amount as per the demand of the owner. It consist of a place that
provides more comfort and an individual chooses that as per their
own requirement. In this people must manager their services as per
their own or it could be taken by the residential or the students.

Different forms of ownership
Ownership Type Definition Examples
Privately owned hotels It is the hotel that might have interest to finance the hotel and it also known
as independent hotels. It is owned or managed by an individual and it is not
same as the hotel but looks like the hotel. This hotel is recognised as the
brand name but it doesn't indicate any ownership. The owner is free to
make any decisions as per their own benefit.
There are some examples as like
pride of Britain hotels, The Goring
etc.
Leased hotels It is also known as privately owned hotels but the building consist to
somebody else. It is generally takes for the long period of time and the
lessor will gave the minimum rent to the lessee or it might depend upon the
revenue generation.
Managed hotels The today's trend of hotels is to open the franchises and it is the
partnership between the privately owned partners and the recognised brand
or the hotel that has more experienced. The hotel remains private owned
but as the day passes that was managed by the brand name.
Delta hotel manages the other hotels
as well.

Continue…
Ownership Type Definition Examples
Franchises This hotel has both advantage and disadvantage, as hotel get
the benefit as they get the recognition as the name of brand by
the customers. The owner of the hotel is dependent upon the
brand name of their business. If brand gets more popularity
then they business also gets the success and vice versa.
There are various examples some are as
easyhotels, Hotel express international,
safestay franchise and many more as well.
Fractional ownership It is a kind of ownership in which some part of the hotel or the
business will be sold to others and that will be managed by
them only. It could be done to enhance the sale and
profitability of the company.
There are some examples as like ski resort,
sun peaks, panorama mountain village and
other as well.
Full Ownership Strata
Units It is the hotel in which new hotel will be developed and the
owner will sale out some unit of the strata.
There are some examples as like the
Fairmont, Ritz-Carlton etc.

Different forms of ownership

Grading and classification system
Grading
System Definition System
1 star It is the hotel that provides the limited services to the customers and has
some restrictions on the accommodate services. This hotel provides the
minimum amount of services as like food and beverages.
This hotel must be owned by an
individual and that is operated on lower
scale.
2 stars It is the hotel that provides the accurate and required services and fulfil
the basic requirement of the customers. They also maintains the
hygiene, fresh and balanced environment within the hotel.
They provide the services with
reasonable prices and offers some extra
services as well like online payment.
3 stars This is the hotel that provides the services with more accuracy and try
to fulfil the demand of the customer by providing varieties in their
services. It also provide the authority to the people by which user will
judge their services and rate their services as per their satisfaction level.
It is balanced in more appropriate way
as in include quite bigger management
staff and includes receptionist, peon,
waiters, language translator as well.

Continue…
Grading System Definition System
4 stars It is the hotel that provides the more advanced
services as well like gym, parks, sitting areas,
spa, laundering and many other services as well.
They works in more effective manner as
they have the best management team that
manage all the different functions.
5 stars It is the hotel that provides the more advanced
services in luxurious manner and gave the warm
welcome to the customer and try to feel that they
are more then the customers to them.
They provides different services as like Wi-
Fi, sports areas, gym, cycling path, parks
and many other luxury services as well.

On-line review sites
Provides convenience to the customers: Online sites provide more
easiness to the customers as to handle all the different factors related
to the payment and search. Customer can easily search any of the
place to as per their requirement and budget and there is no need to
carry the cash. Customer can easily book any of the hotel at any
time and it is more time saving process. It provides more
smoothness as anyone could get anything as per their one click.

On-line review sites

Function of front office
Hotel: front office has different functions as it is the face of the hotel
for the public or the visitors. It is first and the last space that comes
with the interaction with the customers and it reflects the image and
values of the hotel. Thus receptionist has been appointed and they
welcomes the customers or visitors in an warm nature.

Function of front office
Front office is the department that deals with the visitors for the very
first time. It includes different factors as like receptionist, cashier,
registration, telephone operator. They plays the important role as they
build the image and value of the hotel by there behaviour. Key roles
of front office is that it is the reflection of hotel and it is the last and
first place where the customers get interacts. They impressed the
customers and influenced them to visit the hotel again and again.

Front Office Structure

Function of the front office
Security: It is a staff of the hotel that provides protection to the customer
and to the hotel as well. Security always keeps their eye on 24*7 on
every activity that has been performed within the hotel premise.
Front office: It is a staff that interacts with the customer and provides all
the basic services as like water, drink etc. to the customers. Their major
role is to attract the customers by which they come and visit the hotel
again and again.

Conclusion and recommendation
It has been concluded from the above report that accommodation
services is the part of hospitality industry with that hotel provides
the luxurious services to the customers. After that conclude different
types of accommodation services with different functions of front
office. It has been recommended that quality services must have
been supplied to the customer by balancing the hygiene as well.

References
Bigby, C. and Beadle‐Brown, J., 2018. Improving quality of life outcomes
in supported accommodation for people with intellectual disability:
What makes a difference?. Journal of Applied Research in Intellectual
Disabilities. 31(2). pp.e182-e200.
Burton, M. and Kellaway, M., 2018. Developing and managing high
quality services for people with learning disabilities. Routledge.
Chen, W. and et. al., 2018. BIM-based framework for automatic
scheduling of facility maintenance work orders. Automation in
Construction. 91. pp.15-30.

Thank You