Importance of Housekeeping in Accommodation Services

This report discusses the role of housekeeping department in accommodation services, importance of forecasting linen stock, interrelationship between housekeeping and other departments, scheduling maintenance, importance of security, and the role of maintenance in accommodation services.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 2............................................................................................................................................1
Review the role found within the housekeeping department......................................................1
Assess the importance of forecasting linen stock.......................................................................2
Illustrate the importance of interrelationship between housekeeping and other key department.
.....................................................................................................................................................3
Evaluate the relationship between housekeeping and other key department..............................3
Critically evaluate the importance of communication between housekeeping and other
facilities department....................................................................................................................3
Examine the importance of scheduling maintenance..................................................................4
Discuss the importance of security.............................................................................................4
Assess the role of maintenance plays within the accommodation services...............................4
Critically evaluate the importance of communication between housekeeping and other
facilities department....................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Accommodation is a service that is provided to satisfy the need and demand of the
customers (Abed, 2019). As market competition has been raised thus each and every industry
provides best services to the customers to attains the attention of the market. In this competition
to gain the advantage company provides the luxury services to get the higher market revenue and
profit. This report is based on the accommodation services of South lodge hotel,UK and it is
established in 1985 and develop by James Hodges. This report includes the different role of
housekeeping department and with that assess the importance of linen stock. After that describes
the importance of interrelationship between housekeeping and other key department.
Furthermore, defines the importance of scheduling maintenance and security. At last includes
the role of maintenance plays in accommodation services.
PART 2
Review the role found within the housekeeping department.
Housekeeping department plays an important role in an organisation with that it performs
different functions. Thus organisational chart of housekeeping shows an important role as it
shows the clear picture of all the functions that has been performed under housekeeping
department (Chen, 2018).
(Source: Housekeeping organisational chart, 2020)
1

Housekeeping duties: There are different duties that is performed by the housekeeping
department that are as follows as:
 Daily check the rooms and clean the warehouse on an daily basis.
 Keeps the garbage bins and trashes clean and provide that in every rooms and in corridors
as well.
 Clean the rooms, kitchen, lounges, cafe twice in a day.
 Wipe up the surface and thrice in a day and wash it properly within a weak.
 Remove the curtains, fridges, refrigerators etc. twice a day (Ettinger, 2018) .
Assess the importance of forecasting linen stock.
Forecasting has been done to manage the stock for the future and with that analyse the
need and demand of customers. With that it is needed to measure the performance of the
business to reduce the uncertainty of risk. The manager of South lodge hotel forecast the linen
stock to manage and plan the strategies that will further used to enhance the productivity of the
hotel.
Importance of linen stock
FLOOR HAND TOWEL BATH
TOWEL
SOAP SHAMPOO SANITARY
KIT
1 4 5 4 4 5
2 5 6 7 6 8
3 8 8 9 8 9
TOTAL 17 19 20 18 22
Importance of guest supplies
PRODUCT DEPARTMENT FREQUENCY
Bathrobe Housekeeping Daily
Desserts Food and Beverages Daily
Importance of marketing supplies
PRODUCT DEPARTMENT FREQUENCY
Hoardings Marketing Annually
Pamphlets Marketing Quarterly
2

Illustrate the importance of interrelationship between housekeeping and other key department.
There are some importance of interrelationship between the housekeeping and other
department that is as defined below as:
 Coordination with front office: Housekeeping department have a strong coordination
with the front office department as they have the list of customers who are further visit
the hotel (Gössling, 2019). Thus as per the count housekeeping department maintain the
rooms and manage the facilities as per the requirement. As the front office of South lodge
hotel provides the information to the housekeeping department then as per that they clean
and ready the rooms.
 Coordination with security: Housekeeping department of South lodge hotel has the
relationship with the security department as well. As that security department provides
the safety of keys, property etc. If any of the inconvenience feels by the housekeepers of
South lodge hotel then they further provide the information to the security. After that
security department resolve the issue by clarify it with the use of CCTV or might use
some other techniques.
Evaluate the relationship between housekeeping and other key department.
The interrelationship between the different department imparts the positive impact on the
growth and development of an organisation(Li, 2019). While as per the context of South Lodge
hotel different department interrelates with each other and induce the positivity and with that all
the staff members have clear goals and objectives. With that all the department plays an
important role as provides the validate information to all that emphasis the overall performance
of the company.
3

Critically evaluate the importance of communication between housekeeping and other facilities
department.
It is impossible to manage the different function of the hotels as by own or by any of
single department. Thus all the department works with an integration that builds the coordination
between the departments (Latorraca, 2018). To enhance the performance and productivity it is
must that all the department works with the more confection and clear vision. The ultimate
objective of interrelationship of all the department is that all the staff have celerity as what
business wants to achieve and with that provides the best services to the customers.
Examine the importance of scheduling maintenance.
Scheduling is the process by which company assign the time to each and every activity
that has been performed within the business to measured the growth and development (Magno,
2018). In context of South lodge hotel, scheduling performs different functions like deciding,
assembling and controlling to reduce the issues and burden from the staff. Scheduling brings the
time management in the business and with that all the activities and task is performed within a
selected period of time. The manager of the hotel must ensures that all the department works
with the clarity and induce the continuous change and development. Scheduling posses the
repairing on an continuous basis, cleaning and furnishing etc.
To provide the security and cleanliness to the customers regular check-up of electricity,
fittings and supply of water, working of room phones, cable lines etc. As to make the
confirmation about all the activities and with that it has positive impact on the customers and
they get attract towards the services of hotels (Meyer, 2013).
Discuss the importance of security.
Security plays an important role in the business as with that they protect the business
environment and keep the hotel safe and secure. There are some importance that are as defined
below as:
 Guest: South lodge hotel always being very much possessed about there customers and
security department keeps secure the customers from the crime as theft and attacks.
 Staff: To keep secure the staff South lodge hotel provides special services and facilities
to the staff as like insurance, health schemes etc.
4

 Guest Luggage: Security has been provided to the luggage of the customers and
provides trolleys and bell top. As because customers safety is the utmost important factor
for the South lodge hotel (Noe, 2017).
Assess the role of maintenance plays within the accommodation services.
Maintenance is the department that works to control the different factor that serves the
services of the South lodge hotel. With that company manages the operating cost as with that
provides the tight security to the staff, customers etc. This department is important as it provides
the best services to the customers as better infrastructure with ravishing tile and furniture. It also
includes clean and decorative walls, ceiling and floors are also well polished, with that provides
bins at every distance. Accommodation services plays an important part as it provides the
luxuries services thus it is necessary to maintain that with the facilities. There is a need of
continuous improvement and development with that it is necessary for accommodation services
to keep add the additional changes within the business (Rose, 2014).
Critically evaluate the importance of communication between housekeeping and other facilities
department.
Communication is a medium through which information and view has been transferred
and to measure the success and growth it is necessary that flow of information it cleared and that
only happens when communication is clear and balanced. It is must that company have effective
communication for that South lodge hotels perform their task with interrelationship of different
departments. It reduces the conflicts, misshapen, issues, problems and improvise the work
performance. Proper flow of information induces the clarity and consistency in the business and
that is the major factor behind the success of South Lodge hotel(Sun, 2018).
CONCLUSION
It has been concluded from the above report that accommodation services plays an vital
role in hospitality industry and with that induce the key role of housekeeping department. In
addition to this, importance of stock linen and other supplies that ensures the sufficient supply to
meet the requirement and demand of the industry. After that concludes the importance of
interrelationship between the housekeeping and the other department of South Lodge hotel. Then
critically evaluate the importance of the communication between the housekeeping and the other
department. Furthermore, concludes the scheduling maintenance and repair the work to minimise
5

the disruption of guest. Then induce the importance of security and assess the role of
maintenance plays in accommodation services.
(Abed, 2019)(Chen, 2018)(Ettinger, 2018)(Gössling, 2019)(Latorraca, 2018)(Li, 2019)(Magno,
2018)(Meyer, 2013)(Noe, 2017)(Rose, 2014)(Sun, 2018)
6

REFERENCES
Books and Journals
Abed, F. and et. al., 2019. Scheduling maintenance jobs in networks. Theoretical Computer
Science. 754. pp.107-121.
Chen, W. and et. al., 2018. BIM-based framework for automatic scheduling of facility
maintenance work orders. Automation in Construction. 91. pp.15-30.
Ettinger, A. and et. al., 2018, May. CSR communication of hotels and consumer responses
towards it: An abstract. In Academy of Marketing Science Annual Conference (pp. 15-
16). Springer, Cham.
Gössling, S. and et. al., 2019. Towel reuse in hotels: Importance of normative appeal designs.
Tourism Management. 70. pp.273-283.
Latorraca, G. and et. al., 2018. Managing medications at the bedside. U.S. Patent 9,962,316.
Li, Y. and Singal, M., 2019. Capital structure in the hospitality industry: The role of the asset-
light and fee-oriented strategy. Tourism Management. 70. pp.124-133.
Magno, F., Cassia, F. and Ugolini, M.M., 2018. Accommodation prices on Airbnb: effects of
host experience and market demand. The TQM Journal.
Meyer, D., 2013. Pro-poor tourism: From leakages to linkages. A conceptual framework for
creating linkages between the accommodation sector and ‘poor’neighbouring
communities. In Tourism and the Millennium Development Goals (pp. 131-156).
Routledge.
Noe, R. A. and et. al., 2017. Human resource management: Gaining a competitive advantage.
New York, NY: McGraw-Hill Education.
Rose, J., 2014. Working with young people in secure accommodation: from chaos to culture.
Routledge.
Sun, K.A. and Lee, S., 2018. Effects of franchising on industry competition: The moderating role
of the hospitality industry. International Journal of Hospitality Management. 68. pp.80-
88.
ONLINE
Housekeeping organisational chart. 2020. [Online] Available through:
<https://www.lucidchart.com/pages/templates/org-chart/housekeeping-organization-chart-
template>.
7