Roles and Importance in Accommodation Services

Accommodation services
And
You

Table of Contents
INTRODUCTION......................................................................................................................3
PART A......................................................................................................................................3
Covered in PPT......................................................................................................................3
PART B......................................................................................................................................3
Key roles found within the housekeeping department...........................................................3
Importance of forecasting linen stock and other guest supplies............................................4
Importance of interrelationships between housekeeping and other key departments............4
Importance of scheduling maintenance or repair work..........................................................5
Importance of security............................................................................................................5
CONCLUSION..........................................................................................................................6
REFERENCES...........................................................................................................................7

INTRODUCTION
Hospitality industry is considered as the most wide and broad service division which
includes numerous business and services such as accommodation services, airlines,
entertainment, tourist and many more so as to render best services to their customer with the
purpose of provide them ease and satisfaction. Further, accommodation industry is itself
having a broad range of services and products such as B&B services, hotels, motels, resorts,
guest rooms etc. Management of these services directly affect the brand value of the company
so as to maintain high position in the industry market. For this report, the hotel on which the
report is made is Holiday Inn. This is a prominent and a big brand value hotel which is
having haeadquarter in UK and it was established in the year 1952. Intercontinental hotels are
parent company of Holiday Inn, ICH deals in food services, meeting and lodging throughout
the world. Under this report it involves size and scope of various forms of ownership in
accommodation services and role of front office and housekeeping. Along with this the report
includes interrelationship between housekeeping and other departmental functions and
importance of forecasting of linens and security in hotels. (Fouad, Hussein and Attia, 2016)
PART A
Covered in PPT
PART B
Key roles found within the housekeeping department
In every hotel service the department of housekeeping plays an essential in order to
maintain the overall operation and to make stay of their guest full of comfort and best
experience. In the context of Holiday Inn the housekeeping is accountable to maintain the
overall decorum of the hotel and to fulfil all requirements of their customers. Various
functions of housekeeping department are mentioned as below:
Cleaning rooms and public area: The housekeeping department is having function
in a hotel is to clean rooms as well as public area so as so keep the hotel clean and maintain
hygiene. They are responsible to clean areas like elevators, garden and terrace.
Maintenance of interior: The housekeeping department is accountable for maintaining
decorum of the hotel so as to provide good impression to their guests and to change interior
design on timely basis so as to maintain novelty and uniqueness. (Li and et. al., 2018)
Maintain linen stock: The housekeeping department is the department who forecast
the linen and maintain their stock so as to give clean linens to their clients and to enhance
their experience.
Key control: Housekeeping department does have access to all the rooms as they
perform activities of cleaning and washing. So it is the major role which is handled by