Managing Accommodation Services

Managing
Accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1: Covered in PPT......................................................................................................................1
P2: Covered in PPT......................................................................................................................1
P3: Covered in PPT......................................................................................................................1
TASK 2............................................................................................................................................1
P4: Organisation of Front Office Functions.................................................................................1
P5: Role of Front Office Department...........................................................................................2
TASK 3............................................................................................................................................3
P6. Review of key roles that are found within housekeeping department in the Holiday In.......3
P7. Assessing importance of forecasting linen stock with other guest supplies in order to meet
demand.........................................................................................................................................4
P8. Interrelationship importance between housekeeping and other departments in the
organisation to provide quality provisions along with services...................................................4
TASK 4 ...........................................................................................................................................5
P9. Analysing the importance of scheduling maintenance or repair work to reduce disruption
to guests.......................................................................................................................................5
P10. Discussion on importance of security in the organisation...................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality refers to the relationship which is shared between a guest and the hospitality
service provider. Thus this is a relationship which can be quite helpful for the guests in ensuring
that they are able to get a good experience in the right manner for the money which they are
paying for availing hospitality services. Managing Accommodation Services refers to ensuring
that the right administrative and management skills are used so that the effective and efficient
management can be ensured in the right manner without facing problems and issues. For this
report, Holiday Inn has been selected. It is a UK-based chain of hotels which has a wide range of
network in different locations in the world. In this assignment, there will be specific focus on
discussion of the types of accommodation services in the hospitality industry, the role of front
office department, assessment of contribution of housekeeping department. Additionally, specific
analysis on exploring the role which is played by facilities and securities in the accommodation
services.
LO1
P1: Covered in PPT
P2: Covered in PPT
P3: Covered in PPT
LO2
P4: Organisation of Front Office Functions
There are different types of roles which are present within the Front Office Department of
the organizations. Some of these roles are explained in the following manner-
 Reservation Officer- This is a position where the Reservations of different sorts are to
be managed (Darling, 2016). Thus it is quite important in the Front Office Department
that the overall reservations are managed appropriately. In Holiday Inn, this is a
particular position which is important because here all the reservations related with the
rooms of the hotel are managed.
 Guest Service Officer- This is a particular position where a wide variety of services can
be provided to the guests (Kim and Lee, 2016). Therefore in Front Office Department it
is an important position because this can help the guests to be able to provide appropriate
1