Managing Accommodation Services

This report explores the roles and functions of front office, housekeeping, and security departments in the accommodation services of a hotel. It discusses the importance of scheduling repair and maintenance work to ensure a disturbance-free stay for guests. It also highlights the significance of forecasting linen stock and the interrelation between housekeeping and other departments. The case study focuses on South Lodge hotel, a 5-star hotel in Horsham, West Sussex, England.