Rooms Division Operations Management Report (DOC)

Rooms Division
Operations Management

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1...........................................................................................................................................1
1.2...........................................................................................................................................2
1.3...........................................................................................................................................3
1.4...........................................................................................................................................3
TASK 2............................................................................................................................................4
Covered in PPT.......................................................................................................................4
TASK 3............................................................................................................................................4
3.1...........................................................................................................................................4
3.2...........................................................................................................................................4
3.3...........................................................................................................................................5
TASK 4............................................................................................................................................5
4.1...........................................................................................................................................5
4.2...........................................................................................................................................6
4.3...........................................................................................................................................6
4.4...........................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Room division is the crucial tool which related to an efficient operation of the hospitality
functions. This simply obligation of the officials of hospitality industry to adequately grow their
assistances and tools related optimisation of the room available and room revenues. An efeicent
role is performed by receptionists at the hotels. This would be adopted as the nerve middle that
ultimately assist to introduce a good interaction links throughout diverse sections. Clientele hotel
renders an effective corporate role in London (Sia and Wieland, 2011). This report elaborates
about lodging and welcoming department, roles and accountabilities of the reception services
staff and statutory needs that are required to be implemented for room’s department operations.
Likewise, significance of front house area in this viable management, significance of the
belongings hearts and plan, serious features of arrangement and administration of
accommodation and sales tools which are applied to promote and optimise revenue which has
been elaborated in this report (Evertson and Weinstein, 2013).
TASK 1
1.1
Lodging: This simply means the area which is the rendered by the guesthouses to their
consumers in order to stay for a particular time period. These kinds of services assist in solving
of conflicts that are related to continuing at an advance place for temporary time period (Spigel,
2013).
Front Office: Clientele hotel is located London. This renders different facilities in hotel
sector. The receptionist of the referred guesthouse is likewise identified as the greeting part that
renders essential working utilities. Via this front desk, diverse services rendered which are
elaborated as under:
 Bookings
 Promotion
Cleaning: This is physically needed work via that diverse jobs are completed by housekeeper
explained as under:
 Assuring precaution and well-being of visitors renders great regular of hygiene and
maintenance whole hotel premise (Miller, 2012).
 Forming the favourable surroundings.
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 Completeness of entire care and safekeeping norms.
1.2
Front office receptionist plays an important role in handling administration duties
including greeting guests, informing them about the services they are providing, presenting them
a drink, replying calls, supervising firm enquiries and categorisation and allotting mails, keeping
of safety, command deliveries and save record of lists, organise travel and lodging etc.
(Washington and Patterson, 2011). The front office staff is the one who handles customer
enquiries which involves complaints that the customer service representative must handle in
accordance with the rules and guidelines provided by the entity. Sometimes the representatives
try to solve the problem or at least try to provide solution to the problem. They must ensure that
the complaints made are valid and must do whatever they can to solve the queries and ensure that
the customer is satisfied when he hangs up the phone.
Responsibilities of a room attendant: Room attendants has the responsibilities of
cleaning and preparing the lodgings from starting to end including wash-rooms even everything
afterward and before the guest's stay. Room attendant has various important functions such as
making bed, dusting the floor and furniture, cleaning of bathrooms, vacuums etc. Attendants also
have interactions with the invitees which aid to know their guest's criticisms and providing them
with apt answers.
Facilities delivered by the room division in variety of hotel business: The room
division department provide services in many in hospitality businesses such as hospitals, trains ,
cruises , hotels etc. The main purpose behind this is to attain full occupancy of the rooms and
maximisation of revenues of hotels. The different places where the room division department
provide their services are as follows:
Room division operations in train comp anies: Many hotels like clientele provide room
division services in luxury train compartments such as blue train. It provides world class train
services. Room division provides suite in trains where maximum of two guests are allowed to
stay and they are provided every service that are available in hotel rooms such as meals, tea and
drinks (Stewart and et. al., 2013).
Restaurant with room facilities and cruises: Room division department provides services in
restaurants that provide room facilities and they also provide services in cruises.
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1.3
Room division managers of hotels such as clientele need to full-fill legal and statutory
requirement that are mentioned below:
Health and safety act 1974: This act encourages and obliges the employer to maintain
health, safety and welfare of the employees working in the organisation. The purpose is solved
when all the safety measures which safeguard the health of employees and guests are
implemented in the workplace.
Data protection act 1998: This act ensures that the personal data of the entity which is
stored in computers and fillings are is protected, it ensures that the data is processed legally. It is
the obligation of the manager of hotels such as clientele to protect personal data of their guests so
that it is not used for unlawful purpose by anyone.
Fire regulations act 1971: Under this act all hotel premises must undertake a fire risk
assessment. It is the duty of the manager to ensure the fittings of proper fire extinguishers and
ensure that they are properly operating (Kerzner, 2012). The premises must have proper
evacuation procedures in case of fire.
1.4
The room division department provide services in many in hospitality businesses such as
hospitals, trains , cruises , hotels etc. The main purpose behind this is to attain full occupancy of
the rooms and maximisation of revenues of hotels. The different places where the room division
department provide their services are as follows:
Room division operations in train companies: Many hotels like clientele provide room
division services in luxury train compartments such as blue train. It provides world class train
services. Room division provides suite in trains where maximum of two guests are allowed to
stay and they are provided every service that are available in hotel rooms such as meals, tea and
drinks.
Restaurant with room facilities and cruises: Room division department provides services in
restaurants that provide room facilities and they also provide services in cruises (Zong and et. al.,
2012).
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TASK 2
4