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Managing Accommodation Services

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Added on  2022-12-28

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This report explores the roles and functions of front office, housekeeping, and security departments in the accommodation services of a hotel. It discusses the importance of scheduling repair and maintenance work to ensure a disturbance-free stay for guests. It also highlights the significance of forecasting linen stock and the interrelation between housekeeping and other departments. The case study focuses on South Lodge hotel, a 5-star hotel in Horsham, West Sussex, England.

Managing Accommodation Services

   Added on 2022-12-28

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Managing Accommodation Services_1
Contents
INTRODUCTION...........................................................................................................................3
TASK 1 (Covered in PPT)...............................................................................................................3
TASK 2............................................................................................................................................3
The work of front office work in an organization........................................................................3
Role of a front office organization in a chosen organization.......................................................4
TASK 3............................................................................................................................................4
Role of housekeeping department in an organisation..................................................................4
Significance of forecasting the linen stock for ensuring the proper supplies to customers.........5
Significance of interrelation between the housekeeping and other departments of an
organization..................................................................................................................................5
TASK 4............................................................................................................................................7
Significance of scheduling repair and maintained work so that the guests would not get disturb
much.............................................................................................................................................7
Significance of security in an organisation..................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
Managing Accommodation Services_2
INTRODUCTION
Accommodation services is characterized as the sum or expense which is paid by a visitor for
shielded for an evening or more in an outfitted room that incorporates in any event a bed that
should be given to a voyager, vacationer or lodgers. Cordiality industry is the most elevated
income producing industry in the market that offers their quality administrations to draw in the
enormous gathering of focused clients. South Lodge hotel is the picked association for this
report; It is the 5-star hotel which is arranged in Horsham, West Sussex, England. It is opened in
1985 by James Hodges and is having 89 rooms and 3 café with premium administrations. This
report will clandestine the size and size of convenience administrations found in cordiality
industry and various types of proprietorship accessible to convenience administrations. It
additionally investigate the job that evaluating, order framework and online survey destinations
play at the hour of booking of room (Becken and Shuker, 2019). Moreover, It will clarify the
capacity of front office in convenience administrations and key jobs of office in an association.
TASK 1 (Covered in PPT)
TASK 2
The work of front office work in an organization
Front office is the essence of any hotel that is the one that unblemished and meets their
visitor at the hour of appearance or the earlier reservation. It is called front office since it is
arranged at the form of the hotel and assumes indispensable part in the convenience
administrations as front office fellow is the room dealer and produces the vast majority of
income from room selling. It is the first and the last point where visitor meet the hotel staff. It is
the obligation of the front office to make the impression to pull in and make an incentive in their
brain. This division is answerable for addressing all the inquiries of the visitor that can be close
to home or identified with the visit. Capacities and jobs of front office division in the
convenience administrations in South lodge are as per the following:
Elements of front office in convenience administrations:
•The primary errand of the front office is to do the booking of the visitor for their remaining in
the hotel (Cobbinah, 2017).
•It likewise liable for baggage taking care of advertisement having separate subsection named
attendant.
•They go about as the public face as significantly do the gathering and welcome of visitor at the
hour of visitor appearance.
•It is the help supplier the visitor can straightforwardly contact to them and they will help in
settling their different questions.
Managing Accommodation Services_3

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