Managing Accommodation Services

Managing
Accommodation
services

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
ACTIVITY 1 ...................................................................................................................................1
(Covered in ppt)......................................................................................................................1
ACTIVITY 2....................................................................................................................................1
Explain the functions of front office in variety of accommodation services.........................1
Discuss the key roles within the department of front office in chosen organisation..............2
Importance of forecasting linen stock and other guest supplies for ensuring sufficient supply
to meet the demand.................................................................................................................3
Importance of inter relationship between housekeeping and other departments in selected
organisation to provide quality provision and services..........................................................4
Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests......................................................................................................................................5
Discuss the importance of security within a selected organisation........................................6
CONCLUSION................................................................................................................................7
References:.......................................................................................................................................8

INTRODUCTION
Hospitality industry is a big industry which includes food, lodging and drink services and
m any more. They are concerned with the customer staying and satisfaction. Hospitality is an art
of welcoming guest and make them feel comfortable. In this report, Premium Inn Limited is
taken as the base company. Premium Inn is the British largest chain of hotels brand, founded by
Whitbread in 1987. Whitbread merged with Travel Inn and forms Premier Inn Limited. In
reference to the company, this report includes the scale and size of the accommodation services
available in the hospitality industry. It also contain different forms of ownerships to
accommodation services. Furthermore, it also includes the grading systems and online reviews
system that plays a bog role in potential guests to look and book accommodation.
MAIN BODY
ACTIVITY 1
(Covered in ppt)
ACTIVITY 2
Explain the functions of front office in variety of accommodation services
Different accommodation services provide different functions of front office, some of
them are explained below-
Hotel- Front office of hotels are engaged with many functions. Their main functions are
to register guests and manage clients reservations, regular checking for maintenance of hotels,
resolving customers queries, settlement of accounts and many others (Birinci, Berezina and
Cobanoglu, 2018).
Guest House- Guest houses are different from hotels. Almost all rooms in hotels are
same but in guest room all rooms have different facilities according to payments decided by
clients and guest house owner. The main function of front office of guest house is to advertise or
promote their services to public, provide information to their clients about all services on
telephone or by face to face, settlement of accounts when client leave, check for maintenance to
attract more clients and many others (Casais, Fernandes and Sarmento, 2020).
Clubs- Clubs have members, so most of the clubs provide their facilities to their members
only instead of outsiders. Therefore, basic function of front office at club are to provide
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necessary information to their members, to check whether each member is aware of new changes
in club or not, to handle monetary receipts, to explain all terms and benefits to new entered
members, and many others.
Discuss the key roles within the department of front office in chosen organisation
Front office is the department or place of an organisation where clients comes in direct
contact and ask more questions about company (Pino, Zhang and Wang, 2020). In context of
Premium inn, reception is the first place where customers directly comes in contact to staff and
ask for further information. Few roles of front line office of Premier inn are explained below-
Registering guests and managing reservations- This is main role of respective hotel to
register guests orders for rooms and managing their reservations whether through offline or by
online. After registering guests orders and their reservations they directly call their customers
and tell them whether customers reservation is accepted or rejected (McPherson, Krotofil and
Killaspy, 2018).
Solve the queries of customers- The queries of clients are resolved by reception
department of premier inn hotel. Every client of hotel has been given reception number so in
case of any query they directly call upon front office and ask for help. This is major
responsibility of receptionist to resolve customers all queries and make them satisfied with their
services.
Handling payment systems- All payments related information is given by front office to
their clients in chosen hotel. Customers pay for services on reception area and receptionist settled
their accounts successfully.
Informing new services to customers- In context of hotel premier inn, their front office
department is also responsible for aware customers about new services which they recently
started. All the information like payment for that particular service, benefits of services and etc.
Review the key roles found within the housekeeping department in a selected organisation
Housekeeping departments consist of people who takes care or rooms like cleanliness of
rooms, maintenance of rooms and many others. The roles of housekeeping departments in
Premier inn are as follows-
Cleanliness- Cleanliness of every room is mandatory in every hotel (Katsoni, 2019). In
context of Premier inn they have a separate department for this which is housekeeping
department. Before arrival of any guest they clean their room and same happen when guest
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