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Managing Accommodation Services Solved Assignment (Doc)

   

Added on  2021-02-21

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ManagingAccommodationServices

Table of ContentsSALUTATION................................................................................................................................1INTRODUCTION...........................................................................................................................1SPEECH MAIN BODY...................................................................................................................1Introduction to the case................................................................................................................1Front office...................................................................................................................................1Security........................................................................................................................................6Housekeeping...............................................................................................................................8Maintenance...............................................................................................................................10CONCLUSION..............................................................................................................................11RERFERENCES............................................................................................................................12

SALUTATIONLadies and gentlemen I am Honoured and privileged to be here and thank yor for yourpresence as you have provided me your precious time. INTRODUCTIONI am hotel manager of the Ritz Hotel London and invited in the Hoteliers AnnualConference in Rome to deliver a speech on accommodation services. My topic for speech ismanaging accommodation services. Accommodation service can be defined as the leisure whichis provided by hotel industry to all the visitors. In order to continue the success, it is veryimportant for all the organisations which are executing business under this sector to manage allthe services which are rendered to the customers according to their requirements (Ahmad, Jabeenand Khan, 2014). My friends, I am going to discuss various topics such as the way in which frontdesk plays vital role in customer experience and the way in which security could be essential andeffective in protecting hotels against threats. Along with this, impeccable cleanliness as an addedvalue differentiator and improvement in performance with the help of preventive maintenanceactions are also going to be discussed by me. According to me hospitality sector is facing onemajor issue which is lack of technological advancement and in order to execute all the operationsit is very important.SPEECH MAIN BODYIntroduction to the caseI have analysed that now a days technology is revolutionizing many industries includingthe hotel industry. Interior designers are contributing in the development of front desk of thehotels. In order facilitate the staff members most of the organisations under this sector areproviding tablets to their employees instead of PCs. Different technologies such as automaticcheck in systems are facilitating hotels to enhance customer experience. (Buhalis andAmaranggana, 2015). Front officeFirstly I would like you all to know about hospitality industry, it is mainly concernedwith delivering services to the customers so that their satisfaction level could be enhanced. Mainpurpose of the organisations such as Ritz Hotel London which are rendering accommodation1

services to the clients is to make sure that all the requirements are fulfilled or not. These aresecurity, maintenance, front office and housekeeping. For all the hotels, it is very important to pay attention towards security of all the guests,employees and other workers of the organisation as it is one of the foremost element whichshould be focused by large hotels. If hotels are not able to make them feel secured, then it willaffect staff engagement and customer reviews and feedback. It is one of the mainaccommodation service which is highly required by visitors. Size and scope of this service iswide because it is required by clients as well as the staff members who are working within hotel(Cascio, 2015).Maintenance is another important accommodation service which is required by guestswho are visiting the hotel. All the organisations such as Ritz Hotel London are required toconduct timely maintenance of all their air conditioners, wash rooms etc. so that customers canspend quality time at the hotel. If an enterprise which is a part of hospitality industry is not ableto provide this service, then it will result negatively and bad reviews of visitors. Size and scopeof it is moderate as it is responsibility of hotel staff to fulfil needs of customers regardingmaintenance.Front office of a hotel is required to be attractive so that it can attract the customers.Most of the visitors want that this area of hotel should be very clean and the staff handling itshould respond to all the queries raised by them. Size and scope of this service of hotels is alsowide because if the front desk staff is not able to communicate with guests appropriately then itmay leave negative impact upon their mind set (Common, Flynn and Mellon, 2016). It is theelement which plays a vital role in customer experience because when clients get properinteraction of employees of hotel then they can ask them for further assistance which will bebeneficial for them to stay properly. If the front desk staff fails to resolve the queries of visitors,then it will affect their choice of same hotel next time they visit the city again. Importance offront desk could be understood with the help of following chart:2

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