Managing Accommodation Services

This report discusses the management of accommodation services in the hospitality industry, focusing on the roles and responsibilities of different departments. It explores the importance of housekeeping, linen stock, guest supplies, marketing supplies, and maintenance. The report also highlights the significance of security in providing a safe and satisfying experience for guests. It emphasizes the interrelationship between housekeeping and other departments and the importance of effective communication. Overall, the report emphasizes the importance of managing accommodation services in the growth and development of the economy.

Managing Accommodation
Services
1

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1 & LO 2....................................................................................................................................3
Covered in PPT.......................................................................................................................3
LO 3 & LO 4....................................................................................................................................3
1..............................................................................................................................................3
a. an organizational chart for housekeeping...........................................................................4
b. housekeeping duties............................................................................................................4
2. ............................................................................................................................................4
a. Asses importance of linen stock, example of linen stock inventory ( use 6 examples ). . .4
b. guest supplies importance and example of inventory ( 6 examples)..................................5
c. marketing supplies importance and inventory example 6 examples..................................5
3. ............................................................................................................................................5
4. ............................................................................................................................................6
5. ............................................................................................................................................6
6. ............................................................................................................................................7
7. ............................................................................................................................................7
8..............................................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
2

INTRODUCTION
Accommodation is defined as process to select proper building at good location,
establishing different departments, sections and arrangement of those resources in an appropriate
manner. This is essential for business to manage their services related with accommodation in
better manner to gain positive outcomes. The given report is based upon Hilton Hotel that was
established at United States in 1919. It is international brand having both resorts and hotels
services for guests and visitors. The primary objectives of given assignment is to discuss about
various kinds of accommodation services that are presented in hospital sector along with front
office section role and responsibility for working in business. It also highlights about
contribution of housekeeping division and roles of facilities as well as security plays to provide
effective accommodation services.
LO 1 & LO 2
Covered in PPT
LO 3 & LO 4
1.
House keeping department is referred as work field that is responsible for cleanliness,
maintenance, back and public areas and so on (Accardo, Kuder and Woodruff, 2019). The
primary function of housekeeping section in Hilton Hotel are:
 It is achieving high efficiency through providing of care and comfort to their guest,
visitors in proper manner.
 They have to ensure about uniforms of all employees working under premises and
maintenance of inventories.
 Welcome atmosphere should be comfort, good and courteous so that visitors feel happy
and satisfied.
 They have to provide laundry services to their consumers in proper manner.
3

a. an organizational chart for housekeeping
b. housekeeping duties
The housekeeping duties are:
 Public areas
 Laundry rooms
 Management offices
 Dinning rooms
 Game and exercise room
2.
It is necessary for respective hotel to predict their linen stock so that they can fulfils need
and demand of consumers in appropriate manner (Celata, Hendrickson and Sanna, 2017). The
customers arrive on daily basis at hotel so it is important to provide them will available services
and facilities. In case they fails to do so then they feel dissatisfied and sad and cannot enjoy their
holiday, trips and many more.
a. Asses importance of linen stock, example of linen stock inventory ( use 6 examples )
The importance of linen stock are:
 Proper supply of linen at all time to users.
4

 Providing satisfaction and happiness to visitors through availability of all services and
stock to them. Example of linen stock inventory are:
FLOOR HAND
TOWEL
BATH
TOWEL
SOAP BRUSH BLANKETS PILLOWCASE
1 4 10 5 10 5 20
2 5 6 3 6 3 12
3 8 8 4 8 4 16
TOTAL 17 24 12 24 12 48
b. guest supplies importance and example of inventory ( 6 examples)
Guest supplies is importance as this helps them to avail services and provide satisfaction
in best manner (Common, Flynn and Mellon, 2016). Each and every guest arriving at Hilton
Hotel should be provided with adequate products and services for providing them benefits.
Example are:
Product Department Frequency
Wi-Fi Technical 24*7
Cleanliness Housekeeping Daily
Blanket Housekeeping One time
Food Catering Whenever they required
Room service Front office Two times
Discounts Front Office As per norms of business
c. marketing supplies importance and inventory example 6 examples
Marketing supplies is the way of creating awareness among customer regarding business
and their products and services (Green and McCarthy, 2015). This is importance for Hotel
industry to provide guests and consumers with high quality services.
product department frequency
Salons Beauty and Salon All times
Beauty Product Beauty and Salon All times
Iron Maintenance All times
Pen Maintenance All times
Notebook Maintenance All times
others Maintenance All times
3.
Housekeeping is very important division of hospitality industry that helps guests,
5

consumers to feel happy and satisfied with the provided services and facilities (Johnson and
Pleace, 2016). This department should be possesses by each and every industry for achievement
of positive outcomes in an effectual manner. The significant of interrelationship among
housework with other section is working as per need and demand of consumers and providing
them with adequate services so that they feel happy and motivated. With each and every
department, housekeeping has to work or perform different roles and responsibilities in an
effectual as well as prompt style for attainment of set results.
4.
Housekeeping department has to perform different roles and responsibilities for
attainment of positive outcomes at organisation. These department need to work collectively
with other so that work can be performed in balanced manner. The relationship among
housekeeping and other sector is to provide with quality accommodation services are described
below:
Housekeeping With Purchase
Purchase sector helps housekeeping while purchasing different kinds of items that are
required (Khoo-Lattimore and Prayag, 2015). This can be related with room stationeries, guest
supplies and many more. The house keeping department of Hilton Hotel has to assist purchase
for attainment of positive results.
Housekeeping With Human Resource Management
The housekeeping department of Hilton Hotel has to coordinate with HRM for recruiting
and selecting staff, promotion and many more. These both has to work collectively in attainment
of goal and objectives of business in positive terms.
5.
As per opinion of Lewis-Newby and et. al., 2015, communication plays great role for all
types of industry as well as department to gain optimistic results. It is important to have adequate
connection with housekeeping and other section to get advanced choice services of
accommodation to meet requirement of guests and consumers. Moreover, housekeeping is liable
for cleanliness, proper maintenance of premises, providing comfort to customers through
coordinating with all department like purchasing, human resources, front office and many more.
Thus, housekeeping is important for success and growth of business at marketplace to gain
positive outcomes.
6

6.
In hostel industry, it is very essential for manager to provide maintenance and repair
work to decline disruptions to guests (Martin-Fuentes and et. al., 2018). As visitors, consumers
prefer high quality and service providing hotels to stay so that they does not get any disturbance.
This is the responsibility of maintenance or repair work to focus on providing high quality
services in order to attain positive outcomes. This also assist them to create relationship with
their consumers and visitors so that they will visit in future time period. They should check
premises of hotel on regular basis so that they can repair it on time and attain best outcomes.
7.
Security is defined as way of protecting people and organisation from getting any harm
(Nee, 2016). In context of Hilton Hotel, security is very important for their guests, consumers
and employees so that they get satisfied and happy. Whenever guests are visiting any hotel, it is
duty of manager of respective hotel to cater them with safety as well as security. Here, security
work is performed by respective department for their people. Some of the areas which are taken
care by security department are as follows:
Guest- The security should be provided to guest from abduction as well as health hazard
from external people, murder, food poisoning, hotel staff, pests and many more (Importance of
Security in Hotels, 2020).
Staff- These people should be supply with safety such as insurance, lockers, funds, shoes,
fire fighting drills, pure clean drinking water, wash rooms and many more.
Guest Luggage- During check in/out, guests should be provided with secure luggage
store room, proper equipment and many more.
Hotel Equipment- This includes kitchen equipment, building, furniture fitting, lifts,
boiler should be protected from bomb threat system, fire safety equipments, earthquake and
others. It is the duty of security department to provide with correct security.
8.
Maintenance is defined as division which is accountable as well as responsible for
improving performance of organisation in terms of maintaining each and every aspects in
appropriate manner for attainment of business goal and objectives (Peric, 2015). The overall
activities and operation of hotel industry should be maintained properly for positive outcomes.
7

This leads to provide satisfaction to guest so that they available services. Some of the basic
function maintenance show within accommodation services to provide visitor satisfaction are as
follows:
 Protecting as well as enhancing financial value of grounds and building.
 Controlling both repair as well as maintenance cost.
 Minimising guest complaints by providing them with facilities and services.
 Increasing morale as well as pride of staff of hotel.
 Controlling of energy usage.
 Assisting all other department of hotel.
CONCLUSION
The assignment summarised that accommodation should be managed in hospitality
industry. Organisation assist in providing contribution to growth as well as development of
economy. Accommodation services can be hotels, apartment that lead to serve guests, customers
in appropriate manner. Here, online revaluation aid customer while making plan for tour and
avail facilities and services. There are various types of department working in hotel sector such
as front office, accommodation services, house keeping and so on which provide help to each
and every guests in best possible manner.
8

REFERENCES
Books and Journals
Accardo, A. L., Kuder, S. J. and Woodruff, J., 2019. Accommodations and support services
preferred by college students with autism spectrum disorder. Autism. 23(3). pp.574-583.
Celata, F., Hendrickson, C. Y. and Sanna, V. S., 2017. The sharing economy as community
marketplace? Trust, reciprocity and belonging in peer-to-peer accommodation
platforms. Cambridge Journal of Regions, Economy and Society. 10(2). pp.349-363.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services: Competition and
decentralization. Elsevier.
Green, S. and McCarthy, L., 2015. Is sharing the solution?: exploring the opportunities and
challenges of privately rented shared accommodation for single people in housing
need. People, place and policy. 9(3). pp.159-178.
Johnson, G. and Pleace, N., 2016. How do we measure success in homelessness services?:
critically assessing the rise of the homelessness outcomes star. European Journal of
Homelessness, pp.31-51.
Khoo-Lattimore, C. and Prayag, G., 2015. The girlfriend getaway market: Segmenting
accommodation and service preferences. International Journal of Hospitality
Management. 45. pp.99-108.
Lewis-Newby, M. and et. al., 2015. An official American Thoracic Society policy statement:
managing conscientious objections in intensive care medicine. American Journal of
Respiratory and Critical Care Medicine. 191(2). pp.219-227.
Martin-Fuentes, E. and et. al., 2018. Modelling a grading scheme for peer-to-peer
accommodation: Stars for Airbnb. International Journal of Hospitality Management.
69. pp.75-83.
Nee, I., 2016. Managing negative word-of-mouth on social media platforms. Bremen: Springer
Gabler Verlag.
Peric, M., 2015. Managing sports experiences in the context of tourism. UTMS Journal of
Economics. 6(1). pp.85-97.
Perić, M., Đurkin, J. and Wise, N., 2016. Leveraging small-scale sport events: Challenges of
organising, delivering and managing sustainable outcomes in rural communities, the
case of Gorski Kotar, Croatia. Sustainability. 8(12). p.1337.
Tidd, J. and Bessant, J. R., 2018. Managing innovation: integrating technological, market and
organizational change. John Wiley & Sons.
Tussyadiah, I. P., 2016. Factors of satisfaction and intention to use peer-to-peer
accommodation. International Journal of Hospitality Management. 55. pp.70-80.
Online
How to influence travellers: Why reviews are the golden egg at your hotel. 2020. [Online].
Available through:
<https://www.siteminder.com/r/marketing/hotel-online-reviews/influence-travellers-
reviews-hotel/#>.
Importance of Security in Hotels. 2020. [Online]. Available through:
<https://hmhub.me/importance-of-security-in-hotels/>.
Types of Hotel Ownership. 2020. [Online]. Available through: <https://bizfluent.com/about-
5598328-types-hotel-ownership.html>.
9

10

11