Analysis of Hotel Industry and Management Studies

The assignment provided is an analysis of the hotel industry and management studies. It includes a list of research papers, articles, and online resources related to the topic. The sources cover various aspects of hotel management, such as customer satisfaction, employee proactivity, cultural intelligence, revenue management, and online reviews. The document aims to provide insights and knowledge for students and professionals in the field of hospitality management.

MANAGING
ACCOMMODATION
SERVICES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
P1. Scale and size of the accommodation services found within the hospitality industry..........1
P2. Different forms of ownership available to accommodation services....................................3
P3. Role played by grading, classifications systems and online review sites when potential
guests books the services............................................................................................................5
P4. The organisation of front office functions within a variety of accommodation services.....6
P5. Key roles within the front office department for a selected organisation ............................6
P6. Key roles found within the housekeeping department in a selected organisation...............7
P7. Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand...........................................................................................................................7
P8. Importance of interrelationships between housekeeping and other key departments...........8
P9. Importance of scheduling maintenance or repair work to minimize disruption to guests....9
P10. Importance of security within a selected organisation........................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Accommodation services are provided by hospitality industries and all the hotels, lodges,
rest rooms, rental rooms, villas, holiday stays etc. falls under this category. Management of these
services depends on numerous of departmental functions and support (Presbitero and Teng-
Calleja, 2017). This study will cover description to some graphical representation of hospitality
industries and its ownership. The report will cover given tasks in the context of “The Savoy
hotel, London” established in 1889. It will highlight the importance of housekeeping, front office
and security department for selected hotel. It will also include some description to the types of
ownership and purchase method for hospitality industries.
P1. Scale and size of the accommodation services found within the hospitality industry
Covered in ppt
P6. Key roles found within the housekeeping department in a selected organisation
For hospitality industries, housekeeping department and its functions is elementary as it
helps to increase the standards and quality of services of the hotels. The Savoy hotel has an
efficient housekeeping staff to facilitate its customers or guests.
1. Maintenance Officer
2. Supervisor
3. Floor supervisors
4. Laundry Room personnel
Maintenance Officer: This is the basic function which is performed by housekeeping staff
to keep a record of proper quality maintenance. The Savoy hotel's housekeeping staff need to
maintain all its suites, luxury and deluxe rooms by making specific standardized arrangements
for customers. The personnel maintains quality of services by continuous evaluation of status of
rooms and to assess further requirements of the guests. Guests of The Savoy hotel is facilitated
by its housekeeping staff's overall operations related to its rooms' maintenance.
Supervisors: Housekeeping supervisor staff has a key role of providing required services
and extending the range of services for stay over guests. The Savoy hotel's department of
housekeeping have proper arrangements for stay overs. They responsibly report and record stay
over of guests to head managers for proper management of other priority bookings.
Floor supervisors: Maintaining cleaning procedures for the hotel is fundamental function
of the floor supervisor of department. He is highly responsible to create a sustainable and quality
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environment to greet the guests. Staff of The Savoy hotel's supervisors are on toes to provide
satisfactory and perfect environment to its guests by undergoing all cleaning process with proper
protocols.
Laundry Room personnel: Along with other mentioned roles, the role of laundry services
is also managed by housekeeping department for ensuring that hotel works on the principle of
cleanliness. The Savoy hotel provides utmost comfortable environment by delivering proper
training to its laundry personnel.
P7. Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand
Forecasting related to the stock management and resources available within the department
is a necessary function that need to be performed by every accommodation services. For hotels,
forecasting related to linen suppliers and other materials is important to deliver real time services to
customers (Ohlan, 2018). Guests supplies body washes, extra bed sheets, pillow covers, towels etc.
need to be maintained so that the customers may not have to suffer due to linen stock poor
management.
The Savoy hotel has an effective and advanced forecasting for its linen stock. It keeps
standard records for its stock management and extra supplies to provide immediate services to its
guests. The hotel has extensive range of assessments to fulfill instant demands of customers.
P8. Importance of interrelationships between housekeeping and other key departments
Hospitality industries highly depends on the functions of housekeeping staff. Staff's
personnel and key members are responsible to create strategic planning to maintain a balance with
other departments as well (Skobkin and et.al., 2017). These interrelationships of housekeeping
department with other functions of hotels is set up by effective communication, common
approaches and objectives of services. For The Savoy hotel, this relationship can be setup as:
Front office department: Housekeeping department is in direct relation with front office as
both the departments shares information of new visitors, stay over guest, check in and check outs.
For instance, housekeeping departments of The Savoy hotel performs its tasks depending on
information delivered by front office staff. The housekeepers manage all its functions like cleaning
of room for new guests, rearranging rooms after the guests leave etc. after reporting or concerning
with front office managers of the hotel.
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Security department: At The Savoy hotel, clear conduction of reporting and recording
guests' room numbers is a function of housekeeping staff. It helps security staff to track any issue if
persists in hotel premises with respect to theft or any misconduct by directly asking the conditions.
Housekeeping staff may act as support to security staff if any customer or outsider create nuisance
within the hotel establishment
Food and beverages department: This section of The Savoy hotel has a dependency on
housekeeping department. Kitchen staff need crystal clear containers, utensils or other equipment
to prepare and serve food items to the customers. This provision of cleaning is delivered to it by
housekeeping staff. Both shares a common cleaning standards protocols which strengthen this
interrelationship.
Human Resource department: Human resource department of the hotel The Savoy is
responsible to design proper training assessments and planning for housekeeping staff. All the
functionaries and personnel of housekeeping are recruiter or selected by human resource
department of the hotel (Skobkin and et.al., 2017). Thus, housekeeping department is directly or
indirectly related to every departmental functions of hotel. They act as a backbone for hotel in
maintaining high quality of services and customers' satisfaction.
P9. Importance of scheduling maintenance or repair work to minimize disruption to guests
For every hotels, the visitors want an atmosphere which is free from any kind of
distractions. Maintenance or repair work in the property disrupts the peaceful stay of guests in
hotels. Hotels must be aware of the fact that any type of disturbances within hotel is an unwanted
element that should be reduced by continuous inclusion of standard scheduling (Belarmino and
et.al., 2019). This scheduling or plan if prepared before initiating any repair work will provide a
suitable pattern to accommodate guests in an area away from maintenance site.
Maintenance is hotels regarding each of its equipment like lights, Air conditioners, water
systems etc. must be done on priority basis. Before allotting any room to guests, these things must
be considered and managed. It will deliver a positive image to hotel services and are also cost
effective as well.
Scheduling is necessary to ensure that heavy construction may not disrupt the other
management activities. Proper time management for any maintenance in hotel will deliver smooth
functioning of all related services activities.
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For any luxury hotel like “The Savoy”, any repair works or maintenance procedures are
conducted by proper analysis of rooms nearby maintenance areas. The guests are accommodated or
shifted smoothly if staff notice any disturbances for guests. Scheduling maintenance plan includes
all the planning related to timing of initiating it and analyzing that it should not clash with any other
hotel business-processes.
P10. Importance of security within a selected organisation
Security is the foremost need of every guests and a principle that is followed by each and
every accommodation services. There can be a high risk of discomfort or accidents due to lack of
security provisions at any accommodation premises. For any large hotel like The Savoy, security
protocols need to highly considered for reducing or eliminating any chances of major loss of
visitors or customers (Lam and Cheung, 2018). Proper delivery of services with a desirable
secured environment is a basic necessity of guests as well as working staff. Therefore, the
security of hotel needs to be extremely active and attentive to facilitate smooth working
environment to staff and a safe stay for guests and visitors.
Security functions increases customers' satisfaction and interest of workers for
employment (Mariani and Borghi, 2018). Standardized security within the premises offers a
great framework to safeguard the expensive assets of the establishment.
The security functions within The Savoy hotel is important because it has formed a
sustainable atmosphere for all the persons present or staying within the building. Security to
hotel deliver it quality of working procedures to its personnel and they can work carefree without
facing any vulnerabilities within premises.
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CONCLUSION
The study has summarized that hospitality industries are increasing day by day and there
are various factors related to accommodation services within this sector. The study has stated
that accommodation services efficiency varies with its size. It has also highlighted the fact that
housekeeping department plays a vital role act as a quality improviser for hotels. The report has
suggested that every accommodation services must act on a defined plan before undergoing for
any repair work. It should not opt for maintenance work at the time of customers' rush. Along
within, it also included a fact that prior management of stock provides it a quality of providing
real time services to its guests.
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REFERENCES
Books and Journals
Ariffin, H. F. and et.al., (2016). Structural Relationships of Predictors Influencing Outsourcing
Decision in Malaysian Hotel Industry. International Review of Management and
Business Research. 5(4). p.1383.
Belarmino, A. and et.al., (2019). Comparing guests’ key attributes of peer-to-peer
accommodations and hotels: mixed-methods approach. Current Issues in Tourism.
22(1). pp.1-7.
Fouad, M. A., Hussein, S. and Attia, A. Y., (2016). Housekeeping Performance and Guest
Satisfaction in Resort Hotels. International Journal of Heritage, Tourism, and
Hospitality. 7(2).
Kim, J. M., Jun, M. and Kim, C. K., (2018). The Effects of Culture on Consumers' Consumption
and Generation of Online Reviews. Journal of Interactive Marketing. 43. pp.134-150.
Laguna, M. and Marklund, J., (2018). Business process modeling, simulation and design.
Chapman and Hall/CRC.
Lam, R. and Cheung, C., (2018). Towards an understanding of the culturally intelligent
behaviour of hotel service employees. International Journal of Tourism Sciences. 18(3).
pp.202-214.
Mariani, M. M. and Borghi, M., (2018). Effects of the Booking. com rating system: Bringing
hotel class into the picture. Tourism Management. 66. pp.47-52.
Ohlan, R., (2018). Role of Information Technology in Hotel Industry. International Journal of
Scientific Research in Computer Science, Engineering and Information Technology. 3
(2). pp.2456-3307.
Pereira, L. N., (2016). An introduction to helpful forecasting methods for hotel revenue
management. International Journal of Hospitality Management. 58. pp.13-23.
Phillips, P. and et.al., (2017). Understanding the impact of online reviews on hotel performance:
an empirical analysis. Journal of Travel Research. 56(2). pp.235-249.
Presbitero, A. and Teng- Calleja, M., (2017). Employee proactivity in hotels undergoing
organizational change and development. Journal of Human Resources in Hospitality &
Tourism.16(4). pp.401-421.
Rahman, H. A. and Ghadas, Z. A. A., (2018). The Evolution of Partnership Structure; Special
Reference to Governance Legal Framework for LLPs. PROCEEDINGS–ICLG 2018.
p.511.
Rodríguez, R. and et.al., (2018). May. Examining Sales and Purchase Approaches in Complex
Business Relationships: An Abstract. In Academy of Marketing Science Annual
Conference. (pp. 607-608). Springer, Cham.
Skobkin, S. S. and et.al., (2017). The Development of a Business-Processes Model for the
Quality Management System in the Hotels. Journal of Environmental Management &
Tourism. 8(4 (20)). pp.775-783.
Talias, M., (2018). Global governance conceptualization and the case of hotel classification.
International Journal of Hospitality Management. 72. pp.132-139.
Yeh, C. M., (2018). The relationship between free time activities, emotional intelligence and job
involvement of frontline hotel employees. The International Journal of Human
Resource Management. pp.1-22.
Online
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ACCOMMODATION TYPES. 2019. [Online]. Available through:
<https://traveltrade.newzealand.com/en/planning-trips/accommodation-types/>.
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