Managing Accommodation Services at Ritz Hotel: Types, Ownership, Grading, Front Office and Housekeeping Roles, and Inter-Departmental Relationships

MANAGING ACCOMODATION
SERVICES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
P1 Presenting the types of accommodation services available within the hospitality industry...3
P2 Different forms of ownership available to accommodation services.....................................4
P3 Role of grading, classification system....................................................................................5
P4 Presenting the role of the front office department within accommodation services..............5
P6 Presenting the key roles found within the house keeping department in RITZ.....................7
P7 Assessing the importance of linen stock and other stock to meet the demand.......................7
P8 Importance of inter- relationship between the housekeeping and other department with
company to provide quality provision and services....................................................................8
P9 Importance of scheduling maintenance or repair work to minimize disruption to guest.......9
P10 Assessing the importance of security within RITZ..............................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Hospitality and accommodation is one of the growing industry of United Kingdom that
contributed 4% in the GDP and growth of economy. Likewise, there are around 223045
hospitality business in UK that have employed around 137225 employees thereby lead in
increasing their overall living standard. This report is about Ritz hotel which is American
multinational company operating its function in Luxury hotel chain thus having 108 luxury
hotels and resorts in 30 countries. Moreover, it has explained about the scale and size of
accommodation services within hospitality industry, different forms of ownership available to
accommodation services and role of grading, classification system and online review sites in
booking. Furthermore, roles within the front office department and housekeeping department in
Ritz hotel. At last it has covered inter-relationship between the housekeeping and other
department, importance of scheduling and security in the company.
MAIN BODY
P1 Presenting the types of accommodation services available within the hospitality industry
Accommodation is a source which provides safety for the travellers who wish to travel at
new places. There are various types of accommodation services which are been categorized
under hospitality industries like rooms, banquets, customer services, leisure, food services etc.
Scale and Scope of hospitality industry:
The market is being segmented into groups of customers as follows
World Class Service:
These are being classified into luxury hotels, and they mostly focus on high ranks of
society such as political figures, big businessman, and wealthy clients. They provide services like
private dining facilities, world-class room and spa facilities, etc. All the staff present in such
hotels are highly trained and are professionals, and they ensure that they provide the best
customer services.
Mid-range services:
They are being classified as 3 to 4 star hotels and are considered the largest group under
which the public loves to travel. These hotels do not provide detailed service like luxury hotels

but has sufficient staffing to provide systematic services like room services, catering services etc.
They also provide various source of entertainment for its visitors.
Budget/limited service:
These are the type of services that are chosen by those people who want to have a
pleasant stay without incurring additional costs for the services been provided. These hotels
provide minimum basic necessities and amenities.
Size of industry:
According to the BHA there are total 45,800 hotels in UK in which budget hotel consists
of 64.07% market, mid-market hotels comprises 62.93% and luxury hotel comprises 94.96% of
the market. Also, 11% of the GDP in UK comes from the hospitality sector. Almost 1,50,000
jobs are generated in hotels every year.
P2 Different forms of ownership available to accommodation services
Accommodation services refers to the fee that has been provided for the room ,building,lodging
etc. for the person to stay and live for some period of time. The different types of ownership
available are as follows
Privately owned hotels: These are the type of hotels where there is the single owner and
several investors. In such hotels the manager has full authority in decision-making but it does not
have benefit of brand support as it has expectation of the quality. Eg: The Nare, Cornwall in
Roseland peninsular is a place where visitors can spend most of the time in outdoors.
Leased hotels: It is the type where the owner leases the place to the chains or
corporations on a fixed rent (Manaf, 2018). But major risk is that if the hotel does not operate
properly than less revenue is been received to the owner. Also, quality of services provided may
also vary from place to place. For e.g. : Fleurets which provided consultancy and advisory
services to the hotel sector.
Managed contract hotels: It is the type where existing owned hotel hires a management
company to carry out its day to day operations. The managing hotel charges eminence on total
revenue earned and also lends the brand name of the hotel too. Managing hotels are believed to
be well-organized. For e.g.: one managing organization ties up bond with other brand firm to
manage the hotel under the owner name and agrees to share the profit with the owner.
Franchises: It is the type where a particular amount of fee is being paid to the national
chain so that the company name, logo and other protocols can be used. Travellers attract to such