Managing Accommodation Services in Hospitality Industry - The Soho Hotel

This report discusses the importance of managing accommodation services in the hospitality industry, with a focus on The Soho Hotel. It covers the key roles in front office and housekeeping department, importance of forecasting linen stock, inter-relationships between departments, scheduling maintenance work and security.

Managing accommodation
services

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
Covered in PPT...........................................................................................................................1
LO2..................................................................................................................................................1
Explain organisation front office function within variety of accommodation services..............1
Key roles in front office department of an organisation.............................................................2
LO3..................................................................................................................................................3
Key roles found within the housekeeping department in a selected organisation......................3
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand...............................................................................................................................4
Importance of inter-relationships between housekeeping and other key departments...............4
LO4..................................................................................................................................................5
Importance of scheduling maintenance or repair work to minimise disruption to guests..........5
Discuss the importance of security within a selected organisation.............................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The accommodation services is related to the service which is been offered by the
business organisation in order t satisfy the customers. The accommodation is related to the
services of the hotel industry which hey provide with the room facility and thery can
accommodate in order to enjoy their holidays. This is the most important aspect in the hospitality
industry. Managing accommodation services defined those services that are offered by hotels,
motels etc. to their guest where they stay for temporary aspect. This mainly consists of several
elements and standards such as cleanliness, maintenance, budgeting etc. that help visitors to get
rooms in different places at reasonable cost (or according to different needs likes luxury and so
on). However, It has been examined that it is one of the fastest growing sector in the world and
effective to raise economic condition in efficient manner (Xie and Chen, 2019). In current time,
the organisation that has taken to complete this project is Soho hotels that is leading hotel chain
who offer chic room services and exotic stays to customers in appropriate way. This report is
going to enclosed the different sizes and scale of accommodation services. It also demonstrate
various forms of ownership, classification system and online review sites of firm. At last this
assessment aid to enhance knowledge related to different aspect that management in hospitality
industry could taken place.
LO1
Covered in PPT
LO2
Explain organisation front office function within variety of accommodation services
Front office defined as those area where guest first arrive at hotel. Basically it is known
as reception area. In context of The Soho hotel, manager emphasis on hire best candidate in front
office department who are able to attend guest properly because they reflect first impression on
customers. Hence, it is crucial for hospitality industry because it is close where accommodation
established. In The Soho hotel, front office perform several functions and some of them are
demonstrated below:
 Hotel- This is mainly known as a front desk management basic function. In hotels
reception area is very crucial because it performs the core function that is useful to
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interact with customers (Sadeh and Garkaz, 2019). In context of The Soho Hotel,
receptionist answer visitors questions related to issues and problems. Therefore, in this
front office is highly responsible for all enquiries, reservations and accommodations that
are available to guest. However in this they also offer bed and breakfast services along
with extra amenities such as host living in house.
 Food services- It is known as an effective services that The Soho Hotel offers to their
customers. It is mainly hotels provide bar and restaurant services, catering services etc.
to their customers. Hence, in this hotel ensures that they offer proper meal, drinks and
various other food services to guest.
 Resorts- It is impressive service that hotel offers to their guest. Resorts are mainly
situated that nearby places such as seashores, hills etc. In this front office functions a task
of bell desk role where they emphasis on caring to guest in terms of room hygiene,
luggage handling, back field etc. Therefore, they also ensures that garbage must be
disposed so that hotel facilities are safe.
Key roles in front office department of an organisation
Front office department consider service delivery system where guest are connected with
business enterprise staff. In case of The Soho Hotel, front office department play crucial role
related to handling customers issues and complaints etc. Therefore, business organisation
effectively achieves their objectives that is majorly based on satisfaction of guest and visitors.
Several roles of front office department in The Soho Hotel are presented below:
 Accommodation- In hospitality industry front office department play crucial role
because they are responsible to manage interactions with customers (Glass and Fodor,
2018). Facilities for guests are arranged by front office to satisfied them. However, front
office department also emphasis on taking follow-ups from clients to modify services
accordingly. In terms of front office within The Soho Hotel they take booking of
customers and emphasis on fulfilling their needs.
 E-bookings- It is regarded as one of major trend that helps customers to review hotel
before take the services. In this Front office manager perform role of dealing with guest
credentials. For this advanced software is used by front office department to offer safety
in terms of using services and paying bills. In context of The Soho Hotel, front office
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manage e-booking as it represent as a major functions where they access customer details
in secured manner.
From above information it is analysed that there are various roles which are executed by
front office department that are helpful to handle whole accommodation services in prominent
manner. Front office department is multi tasking as they handle customers and satisfy customers
to high extent because they are asset of hospitality industry.
LO3
Key roles found within the housekeeping department in a selected organisation
Hospitality business are mainly operated to satisfy customers so that they are happy with
the services in hospitality industry. In this housekeeping department is essential department in
hotel premise. A housekeeper in hotel is responsible not only for room cleaning but for whole
cleaning of hotel premise (Fischbacher and Francis, 2018). This reflects as an operational
department who mainly contributes on maintaining reputation of business within marketplace. In
context of The Soho Hotel, housekeeping department offers a desirable room that satisfy
customers. This mainly ensures proper cleaning, welcome atmosphere so that visitors money are
valued. In an accommodation facility providers several roles are performed by housekeeping
departments that helps in attaining objectives. Some of the key roles in context of The Soho
Hotel are presented below that housekeeping department performs:
Role of housekeeping
 Highly emphasis on dusting and polishing the hotel furniture, room and various other
fixtures.
 Perform the role of handling catering and laundry requirements of customers, dresses of
staff person etc.
 Decently clean baths, toilets, sinks along with sanitize them.
 Appropriately coordinate with all other departments of organisation concerned with
renovation of premise when required and for this take proper guidance of interior
designers.
Role of housekeeping executive
 Execute role of overseeing, managing and organising cleaning services in The Soho
hotel.
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 Role of informing policies and standards to operation level housekeeping members
related to work so that guest are satisfied. In The Soho Hotel Housekeeping executive
ensures comfort and care for visitors that helps in attracting customers so that operations
of housekeeping department done smoothly.
 Housekeeping executive performed the role of providing proper uniforms to staff
members of hotels along with offer proper inventories such as property, goods in stock,
content of building and many more to maintain brand image of hotel in the market and in
customer eyes.
 They also perform the role of developing and maintaining relationship among
departments so that activities are performed smoothly.
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand
In accommodation facility organisation services consumed great part as it fulfil needs and
requirements of customers (Chitty and et. al., 2019). Hence, it is crucial for these type
organisation to made high focus on forecasting linen stock and several guest suppliers that meet
demands of guest in appropriate manner. In context of The Soho Hotel, there are various types of
linen stock that involves table- table cloth, napkins, banquet linens etc. Bath- wash cloths, bath
and hand towels, Beds- bedsheets, pillow, mattress cover etc. however, this also includes
consumable and non-consumable items that are essential and basic to satisfy the needs of
customers. Hence, all are basic needs that guest needs and hotel promisingly fulfilled it. In terms
of The Soho hotel, housekeeping executive manager emphasis on timely checking whole linen
stock using computers software and on personal basis. If in organisation Linen stock is not up to
the mark that impact negatively on hotel because customers negatively review the company
services. Due to this growth and position of organisation is slow down in market. In The Soho
hotel, Linen stock are regularly checked so that customers requirements are fulfilled in proper
manner.
By evaluating above information it is examined that hospitality sector involves various
functions and essentially performed in an effective manner. In this front office and housekeeping
department play crucial role to maintain linen stock to attract large base of customers.
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Importance of inter-relationships between housekeeping and other key departments
Within service industry all departments are important to reach goals on time. It includes
housekeeping department, front office department, technical department etc. As all departments
perform different role in hotel. In context of The Soho Hotel, various departments are work
while interlinking with housekeeping department that are presented below:
 Housekeeping and front office department- In hospitality industry, front office
department consider receptionist service that helps to smooth operation at organisation.
However, housekeeping department follow guidelines that front office delivers to them
such as taking customer luggage into their rooms, solving issues of customers, provide
comfort to guest etc. In case of The Soho hotel, FO and housekeeping department are
work interrelatedly to properly satisfied the customers so that hotel receive high amount
of profits in remarkable manner.
 Housekeeping and technical department (security)- In accommodation facility sector,
interrelation among these two department are crucial (Nepal and Nepal, 2019). As in this
security department ensures guest safety whereas housekeeping department working on
satisfy them. In context of The Soho hotel, both departments are working crucially to
satisfied the needs of customers. Technical department are working working for
maintaining privacy of clients that help housekeeping department to satisfy the customers
and offer safe and hygienic environment at hotel premise.
LO4
Importance of scheduling maintenance or repair work to minimise disruption to guests
In accommodation service organisation repair work are very important because it reduce
the disruption for clients. In case of The Soho hotel, maintenance includes electricity, elevators
etc. several importance of repair work are demonstrated below:
 Proper maintaining the log book- It is mainly based on information of clients that are
listed within logbook. This type of data involve guest information such as locations,
contact number, timing of check in and check out etc. The log book helps manager to
recognise the preferences of customers related to rendering services and products. In case
of The Soho Hotel, manager emphasis on proper maintenance of Log book that helps in
easily identified the guest interested area due to which high profitable results are enjoyed
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by company in their long term survival. This is again the important for the business
organisation as it maintain the record of the customers information for the security and
the maintenance of the correct information of the customers in order to avoid any crime
within the organisation.
 Importance of scheduling work- Scheduling maintenance is as importance aspect to
achieve the particular task in set time frame (Tuan, 2020). Hence, workers within
hospitality industry execute their task in proper manner to offer benefits to clients so that
they would retain longer time period. Within this maintenance workers are highly
responsible for cleanliness and hygiene of premise of hotel so that customers would
attracted towards it. This is the other strategy which helps in maintaining the services and
provide with the better quality of the services which is needed to be adopted by the
organisation. It is important for the manager t schedule the work of the employees so that
they can work effectively.
Discuss the importance of security within a selected organisation
The security plays the most significant role in the hospitality industry as it is important
for the organisation to have security of the customers. It is a essential part of the services so hat
the customers feel safe within the organisation. The customers are availing the services in the
hotel to have a peaceful mind and seek for the best security and privacy. Thesis the top most
priority of the organisation.
To offer security to customers, security department play crucial role because they offer
protection and safety to customers against several negative factors such as save data from
leaking, security from thief etc. there are various importance of security that are demonstrated
below in context of The Soho hotel:
 Guest- It is terms as safety of guest from abduction and health hazards, crimes like
murders etc. There are high chances of occurring hazards due to food poisoning, pests
etc. where manager of The Soho Hotel ensures all guest are safe and secure while they
stay at hotel. This helps them experiencing good.
 Staff- To provide security to members working at The Soho hotel they mainly emphasis
on offer insurance facilities for health protection (Lyu, Li and Law, 2019).
 Guest luggage- It is crucial to offer safety of luggage to customers so that they are highly
satisfied with the service and security of hotel. It develops brand image at marketplace.
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 Crime- this is the most important factor in the hospitality industry where the managers
need to focus on the security in order to avoid any crime in the hotel.
CONCLUSION
From the above explanation it is concluded that managing the accommodation of the
services is an important aspect for the hospitality industry. This is essential because the
customers is willing to seek for a good experience in which they are investing in it. Also the
managing of the accommodation includes various perspectives such as offering of the different
services to the customers. he company can adopt the various strategies and the type of the
expansion in order t provide the differents services tyo its customer. The accommodation leads to
the brand image of the business organisation. there are variety of services which are offered to
customers by several accommodation service providers. All these are prominent to keep the
customer satisfied because on hospitality industry guests are treated like an assets. Therefore
several level of ownership are present in accommodation industry and customers selected
according to their own needs and demands. In this grading system are also effective for
customers influence their buying decisions. Further departmental inter-relationship support
business to minimise the level of confusion that is useful to attain business objectives
prominently and effectively.
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REFERENCES
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ONLINE
Hospitality industry in the UK, 2021. [Online]. Available through:
<https://commonslibrary.parliament.uk/research-briefings/cbp-9111/>
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