Managing Accommodation Services in the Hospitality Industry

Managing
Accommodation
Services
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Table of Contents
INTRODUCTION...........................................................................................................................3
LO1 & LO2 (PART A)....................................................................................................................3
Covered in PPT.......................................................................................................................3
LO3 & LO4 (PART B) ...................................................................................................................3
1) ............................................................................................................................................3
2).............................................................................................................................................4
3) ............................................................................................................................................4
4) ............................................................................................................................................4
5).............................................................................................................................................5
6) ............................................................................................................................................5
7) ............................................................................................................................................6
8) ............................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
Hospitality industry is the largest sector at marketplace which is related with providing of
lodging, fooding, food, drink, airlines, event planning, facilities and so on (Accardo, Kuder and
Woodruff, 2019). The accommodation should be managed in proper manner so that guests get all
facilities and benefits from it. In this visitors should be provided with temporary place to stay at
hotel, motel, resorts, guest house and so on. The given assignment is based on Crowne Plaza that
was founded in 1983 headquarter at Denham, United Kingdom. It is operating in 410 locations
which is catering services to business travellers. This provide services of hotels, resorts, holiday
inn and many more. The given report is categorised into two parts where first represent
presentation that covers kinds of accommodation services and role of front office department
within accommodation services. On other hand, second part covers report that highlights about
contribution of house keeping section as well as role facilities and security plays within service.
LO1 & LO2 (PART A)
Covered in PPT
LO3 & LO4 (PART B)
1)
Housekeeping is referred as operation department that is responsible for aesthetic,
cleanliness, maintenance of surrounding and many more (Buhalis and Amaranggana, 2015). The
respective department of hotel industry plays vital role to provide impression in terms of
maintenance as well as cleanliness. The housekeeping department of Crowne Plaza Hotel plays
different roles such as:
 They ensure about comfortability and care level of their guests, visitors along with
running all types of work, operations as well as activities in appropriate way.
 They have to develop welcome environment and atmosphere for their guests so that they
feel happy.
 This department of Crowne Plaza Hotel is to maintain high level of standard related with
cleanliness and taking care of each and every areas related with it.
Therefore, staff working under such department should possess good communication,
leadership, laundry skills for better performance and achievement of desired outcomes.
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