Managing Accommodation Services in Crowne Plaza Hotel

UNIT 7 Managing
Accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
Covered in PPT...........................................................................................................................3
PART B............................................................................................................................................7
Front office functions in reference with accommodation provider.............................................7
Roles of front office in growth of Crowne plaza........................................................................8
Critical evaluation of front office in guest satisfaction...............................................................9
Roles of housekeeping department...........................................................................................10
Importance of forecasting guest suppliers and linen stock.......................................................10
Value of interconnection between housekeeping and other units within Crowne Plaza Hotel.11
Evaluation based on connection between housekeeping and other department........................11
Importance of scheduling maintenance.....................................................................................12
Importance of security within Crowne Plaza hotel...................................................................12
Role played by maintenance within accommodation services..................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Accommodation term refer to a room and lodging services which caters shelter
for a person to sleep, stay and live. Managing an accommodation service is quite a
challenging task for the hospitality sector as this process requires a lot of effective and
beneficial tools, techniques, and methods. The current assignment will be based on
Crowne Plaza hotel, which recognized in category of leading hotel chains in the London,
UK. This study will justify front office functions within different accommodation service
context. It will explicate role of this department in regard to chosen hotel. Furthermore,
this report will clarify the roles of housekeeping department and importance of
forecasting process that use in context of linen stock and other supplies. This
assignment will explain significance of housekeeping interrelation with other
departments of selected hotel. Moreover, it will justify significance of schedule
maintenance and security within Crowne Plaza hotel.
PART A
Covered in PPT
PART B
Front office functions in reference with accommodation provider
Front office: It is an important part of a firm. Front office directly comes in
contact with the costumer and is situated at front of the entrance of any hotel. It is
usually responsible to create the first impression on the customers regarding quality of
accommodation and services which hotel offered.
Importance of front office:
It is the first and last spot where guest interact with the hotel. Front office is responsible
to resolve various queries of guest and providing enquires (Inkaew, 2016). Proper
functioning of front office helps an accommodation service to generate more revenue.
Functions of front office:
 In hospitality industry front office refers to the front desk or the reception area. It
manages operations of front desk such as cash flow and payments.