Importance of Front Office and Housekeeping in Accommodation Services

This report discusses the importance of front office and housekeeping departments in accommodation services. It explores the key roles within these departments and the interrelationships with other key departments. The report also highlights the importance of forecasting linen stock, scheduling maintenance or repair work, and ensuring security in the accommodation industry.

Managing
Accommodation
Services

Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
PART 2............................................................................................................................................4
Explain the organisation of front office functions within a variety of accommodation services.
................................................................................................................................................4
The key roles within the front office department...................................................................5
The key roles found within the housekeeping department.....................................................5
Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand...........................................................................................................6
Illustrate the importance of interrelationships between housekeeping and other key
departments.............................................................................................................................7
Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests......................................................................................................................................7
Discuss the importance of security.........................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Books and Journals...............................................................................................................10

INTRODUCTION
Accommodation industries play a vital role in success of tourism industry. It is important for
the organisation to provide quality services to its customer. In this report “The savoy Hotel” is
taken into consideration (Sthapit and Björk, 2020). It is established in UK and is a 5 star hotel. In
this report there is discussion related to front office functions in various accommodation services.
It is seen that there is a key role of housekeeping department so there is discussion related to the
same in the report. There is dispersion related to importance of interrelationship between
housekeeping and other departments as it helps to maintain quality. Maintenance and repair also
plays a vital role in an organisation along with that importance of security is discussed in this
report.
MAIN BODY
PART 2
Functions of front office in different organisation
Front office is one of the important functions in relation to accommodation industry. Front
office is the forest department to which the guest interacts with and the first impression of the
hotel is based on the front office department (Ataç, and Rosenberger, 2019). The functions of
front office department in relation to variety of accommodation services are discussed below:
Front office in bed and breakfast
It has a small part in which guests are welcomed in an informal way. The front office staff has to
greet the customers and interact with them in an effective manner. All the queries of the guest are
solving by front office.
Front office in guest house
It is generally bigger than that scene in bed and breakfast. Their role is also to greet the
customers and take bookings from them. They deal in solving the issues faced by customers and
making the guest comfortable. That and really provide be bridges to the guest before they settle
in their rooms.
Front office in chalets
The front office plays a vital role by interacting with customers and building relation with them.
It helps to create a positive image and sorting out all the conflicts that are faced by the
customers.

Motels
In motels front office executive plays a role of guide and gives direction to the customers and
provide them all the details. So, that they are able to survive easily at the place.
This is the role of front office department and it is seen that basically they are responsible
for interacting with customers and solving their issues.
The key roles within the front office department
It is seen that front office department plays a vital role. In Hotels it is important to note that the
front office is essential as it is the first person guest interacts (Parker and Parker, 2017). It is seen
that they have key role in success of the Hotel. The roles and responsibilities in The Savoy Hotel
are discussed below:
 The main role is to interact with guests and sale them room as it helps to enhance the
sales of the organisation.
 They try to build good relations with the customers and make them loyal towards the
organisation. It helps to enhance the relation and attract more and more customers.
 The task is to keep the data up to date and keeping the reports of all the customers and
that is beneficial for the organisation. These records are helpful for the Hotel to enhance
sales.
 The main role is to solve the queries that are faced by the customers. It helps to build
good and strong image of hotel in the minds of customers and that benefits the Hotel in
long run (Fournier and Eckhardt, 2019).
 All the information is communicated to all the customers. All information related to
relevant person is given to the customers. It is seen that it helps to create a positive image
of the customers in the mind of guests.
 The work related to payment and reservation of the customers is also done by the front
office department. It helps to work effectively.
Importance of Front office department
The key roles found within the housekeeping department
The roles and responsibilities of housekeeping department in The Savoy Hotel are as follows:
 To achieve maximum efficiency in the care and comfort of guests, as well as in the
complete solution of the department. It helps in achieving the goals and objectives
effectively and success of hotel.

 To create a welcoming environment and guarantee that all department employees provide
courteous, dependable service.
 To maintain a high level of cleanliness and general upkeep in all locations under the
department's control. This helps in providing quality services to its customers.
 To provide uniforms for all employees and to keep proper stocks of such uniforms. It
helps in maintaining patience in the organisation (Kekez, 2018).
 To take care of the hotel linen, employee uniforms, and guest clothes laundry needs. It is
vital as it helps in achieving the standards in Savoy Hotel.
 In coordination with management and interior designers, organise rehabilitation and
refurnishing of the property as needed. This helps in development of Hotel and creating
good image in front of customers.
 To deal with articles that have been misplaced or found. It is helpful to provide all the
articles to the guests. It creates positive image in the mind of customers and enhances the
chances of repetitive visit.
 To guarantee that all department employees are properly trained, controlled, and
supervised. It helps in overall success of the organisation.
 To establish a good working relationship with other department (Worsley, Harrison and
Corcoran, 2021). This interrelationship helps to work effectively and manage all the work
that is done by them.
 To take care of security and safety regulations for the staff of all the department.
Analyse the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand
Forecasting is important as it helps to analyse the need of stock and check the availability of
stock in the market. Good and proper forecasting helps to ensure that the demand of the
customers in satisfied. When it comes to satisfying client demand and acquiring the resources
needed to do so, businesses must be on track. Excess inventory and high expenses result from an
overestimation of demand (Mody, Suess and Lehto, 2017). Many valued clients will be unable to
receive the items they desire due to underestimating demand. Supply chain management is the
process through which a company ensures that it has just enough inventories to meet demand.
The benefits are discussed below:

Improved supplier relations and purchasing terms: Demand forecasting drives the raw
material planning process, allowing Purchasing Managers to release purchase plans to suppliers
on time. The ability to view and analyse raw material demand helps Purchasing Managers
enhance supplier relationships and negotiate better bargains for their companies.
Optimization of inventory levels: For obtaining the target raw material, work-in-progress,
and final product inventory levels, an accurate Demand Forecast is required.
Write about the importance of interrelationships between housekeeping with other departments
It is vital to know that the housekeeping department has its interconnection with all the
departments. The coordination and its importance are discussed below:
 Housekeeping department has coordination with human resource department is it helps to
know about the issue that human resource department is facing related to the card lockers
or any other problem is solved by them (Brochado and Pereira, 2017). The persons for
housekeeping department are recruited by human resource department.
 The purchase department help housekeeping department to get the materials and items
they are in need of. It helps them to work effectively.
 It is seen that the guest house and hotels have lot of concerns about privacy and security.
The housekeeping department plays a vital role and set alert that health security
department. it is seen that they inform security department and then they are able to take
actions against.
 Housekeeping department also co-ordinate with maintenance department. The main
purpose is to keep the assets safe. As they help in fixing out all the problems that are
faced in assets like furniture and help in replacement also.
 Housekeeping department coordination with laundry and they help to enhance the quality
of the housekeeping services. As laundry department washes the clothes and provide
good services in turn helps to create a good image of housekeeping department.
 The housekeeping department also interrelated with store. Normally, the housekeeping
department has its own store where linens and materials for housekeeping are sold. Small
hotels usually just have one store, known as the general shop. The housekeeping
department's relationship with the store is critical because it ensures that the store has the
items that the housekeeping department requires on a daily basis.

Analyse the importance of repair or maintenance work to minimise disruption to guests
 It is vital to take care of maintained of in the Hotel. There is requirement of proper
maintenance as it helps to complete all the assigned tasks effectively.
 In relation to The Savoy Hotel it helps in maintain the safety and health of the employees.
It takes care that all the legal requirements are fulfilled effectively (Wilsdon, and Hill,
2017).
 The well maintained hotel is preferred by all the individuals and this helps to enhance the
sales of the organisation.
 It helps to make accommodation facilities up to date and that are also proffered by the
customers.
 The facility manager takes care of various functions such as security, cleaning, parking,
catering, technology and etc.
 Regular preventative maintenance keeps your hotel running efficiently, improves overall
client happiness, reduces significant expenditures, and ultimately saves your staff time.
 It's also necessary for general safety, cleanliness, and, in many circumstances, trademark
conformity.
 It minimises the unexpected replacements
 That may reduce the chances of emergency. It also lowers the cost of repairing.
 It extends the life of costly common elements while lowering reserve money.
 It stops problems before they occur and that is important so that the Hotel functions in an
effective and efficient manner.
The above is discussion related to the benefits that the Savoy Hotel gets due to scheduling
maintenance or repair work. All these points help to enhance the level of trust of customers in the
organisation and attracting them towards the organisation.
Discuss the importance of security
In a hotel or the hospitality industry, security is critical since there is a system in place to
protect employees, visitors, and physical resources and assets. Appliances, equipment, structures,
the goods of guest, and even the hotel grounds are physical assets. It is vital to take care of
following areas:
 Guest: Protection from outsiders, food poisoning, hotel staff, and other health problems
such as kidnapping or murder.

 Staff: Providing lockers, insurance, health plans as well as provident funds, etc.
Protective clothing, shoes, fire drills, clean water for drinking, sterilised washrooms, and
other measures are taken.
 Secure luggage storage spaces and appropriate equipment, such as a luggage cart and a
bellhop trolley, should be supplied for guests (Priporas, Vedanthachari, and Santiwatana,
2017).
 Lifts, furniture, kitchen equipment, fittings, and the structure itself must all be
safeguarded, and all the security measures should include fire safety equipment, bomb
threat security systems, water flood security systems, earthquake security systems, etc.
 Protection of raw materials, commodities, among other things, needs the implementation
of a security system that includes proper storage and pest control methods, as well as the
deployment of a comprehensive material management system. The importance of
security in The Savoy Hotel is discussed below:
 It enhances the level of trust of employees and it helps them to work effectively.
Along with that it helps to maintain effective environment in the organisation.
 It enhances the level of trust of the customers. They like to visit in the organisation.
 It helps to take care of the working environment and helps to enhance the brand
image of the organisation.
CONCLUSION
From the above report it can be concluded that accommodation plays a vital role in an
organisation. There is discussion related to important of front office in an organisation. The
house keeping has important role and its success depends on coordination with all the other
departments. There is discussion related to importance of repair, maintenance as well as safety in
accommodation services.

REFERENCES
Books and Journals