Importance of Security in Hospitality Industry

This report discusses the importance of security in the hospitality industry, specifically within Premier Inn Hotel. It highlights the role of security in attracting customers, preventing crime, and limiting property damage. The report also emphasizes the need for effective coordination between housekeeping and other departments in the hotel. Overall, security is crucial for ensuring guest satisfaction and maintaining a positive brand image.

Higher National
Certificate/Diploma in
Hospitality Management

Contents
INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
PART A.................................................................................................................................................3
TASK 1.................................................................................................................................................3
PART B.................................................................................................................................................3
TASK 2.................................................................................................................................................3
P4 Explain the organisation of front office functions within a variety of accommodation services...3
P5 Discuss the key role within the front office department for a selected organisation.....................4
TASK 3.................................................................................................................................................5
P6 Key roles found within housekeeping department in selected organisation..................................5
P7 Importance of forecasting linen stock and other guest supplies....................................................6
P8 Importance of interrelationship between housekeeping and other key department within a
selected organisation..........................................................................................................................6
TASK 4.................................................................................................................................................7
P9 Importance of scheduling maintenance or repair work to minimise disruption to guest...............7
P10 Discuss the importance of security within a selected organisation.............................................8
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10

INTRODUCTION
Hospitality industry refers to that sector of business that dedicates its major
operational activities towards providing satisfaction to firm’s valuable customers to establish
its good brand image in given marketplace of the workforce (Azizan, Pangil and Zin, 2021).
In recent times this industry have gain its importance, with little essence of innovation will
make such industries even more better in terms of ruling the charts of top business entities in
the world wide. Such types of sectors provides wide variety of services which includes
services like; Accommodation services, Food and Water services and any other hospitality
related concerns. The present report will cover operational working of Premier Inn that is a
UK based hospitality industry. Respective hospitality sector is a British hotel chain and is one
of the largest UK’s hotel brand with wide offering of over 72,000 rooms and 800 hotels in
domestic origin. The company was being founded by Whitbread in 1987, which also is a
established brand in international market covering countries like, United Arab Emirates,
Germany, India and many more (Bhuvan and Naik, 2019). The presented report will offer
various types of accommodation in hospitality industry, role of front office front office
department in respective accommodation services. With addition to that, contribution of
housekeeping department to bring in efficiency in working of accommodation services is also
being highlighted in this report and lastly exposer to various facilities in such services is
brought to light in this document.
MAIN BODY
PART A
TASK 1
(Covered in PPT)
PART B
TASK 2
P4 Explain the organisation of front office functions within a variety of accommodation
services.
A front office function of a hotel dedicates its core activities towards providing warm
welcome to various guests or customers visiting the hotel. Activities of such offices includes

greeting the guest, offering welcome drinks or start-ups. In respect to chosen hospitality
industry i.e. Premier Inn, management department of the firm offers various accommodations
services to respective company’s customers (Calhoun, O’Neill and Douglas, 2018). Three
main accommodation services which are provided by selected industry are listed below:
Rooms: In this element of accommodation services, customers, client or guest of
Premier Inn, are offered with well furnished rooms and related room service fallibilities as
well.
Functions
 To provide luxury comfort to valuable customers of the hospitality industry.
 To offer facilities of night stay and tour packages to various tourist in the nation.
Sports Facilities: Moving forward towards the next accommodation service that is
provided by the selected hospitality industry is of sports facilities. In this element
entertainment wants of respective customers of the company is being taken care off.
Functions
 To ensure completion of entertainment wants of respective individuals staying at the
hotel.
 To increase dimensions of facilities provided by hotel to its guests.
Gym and health care: Considering health as the top most priority of an individual,
respective company provides facilities such as of Gym and also organises fitness camps to
valuable customers.
Functions
 To arrange safety needs of various guest staying inside the hotel.
 To ensure fulfilment of safety guidelines as being imposed by governing body of
respective nation.
P5 Discuss the key role within the front office department for a selected organisation
Front office plays a vital role in ensuring better approach of various hospitality industries
including hotels towards attainment of desired goals as well as objectives of concerned hospitality
industry. In context to chosen organisation i.e. Premier Inn, managers and leaders of business
firm, takes care of such department with dedicated individual efforts and with best investment of

resources of the business firm (Gajjar and Okumus, 2018). Various roles played by such
department, in respect to chosen hospitality industry are as follows:
 Manages all check-in and check-out tasks
 Performs online and photo reservations of various customers or guest of the hotel.
 Acknowledge customers about various mode of payments available to for making payments
in the hotel.
 Dedicates its efforts towards taking care of quality of services being provided to various
customers in the hotel.
The above mentioned roles of front office departments, plays a vital role in attainment of desired
goals and objectives of the chosen hospitality industry i.e. Premier Inn. Roles such as improving
quality of services being provided in hotel structure and by creating good personal relations
with customers of company, helps in ensuring better brand image of respective services being
provided by the hospitality industry (Goryushkina and et. al., 2019). With addition to that,
various objectives of the company such as growth, profit as well as sales maximisation are
also being attained by ensuring effective conduction of various roles that is played by front
office department of the selected hospitality industry.
Recommendations to Premier Inn
 As by analysing current policies adopted by Premier Inn i.e. providing quality services to
maximise profits of the company. It is to be recommended to the firm that will the help of
innovative techniques, business firm will be able to function more effectively considering
trending needs and demands of various customers in given marketplace of the company.
 It is suggested to industry to make use of more trending technologies in registration
formalities of the hotel. This would help in making long registration formalities shorter and
will save time of both customers as well as hotel staffs.
TASK 3
P6 Key roles found within housekeeping department in selected organisation.
Every reputed hotels nowadays have a spirited housekeeping department for ensuring
better quality of services being provided to respective individuals staying at the site.
Housekeeping department is termed as an operational department in hotels that takes care of
maintenance, cleanliness as well as aesthetic up keeping of rooms, washrooms and other
areas in a hotel site (Kim and Jeong, 2018). In regards to selected hotel i.e. Premier Inn,
housekeeping department of hotel plays various roles that shapes effort of various staff

produced in working structure towards attainment of desired goals and objectives of the
business firm (Lee and et. al., 2017). Various roles played by housekeeping department in
chosen industry are as follows:
 Housekeeping department of the concerned hotel ensures maximum comfort and
quality of services being provided to each individual staying in the hotel.
 It delivers good example of coordination and management in an organisation as all
staff are dressed in similar pattern, which shows professionalism of the hotel.
 These department ensures fulfilment of safety requirements of various individuals
staying at the hotel.
P7 Importance of forecasting linen stock and other guest supplies
Linen stock in contrast to hospitality industry refers to basic minimum stock that is required
for greeting or fulfilment of requirement valuable customers of the hospitality industry. Considering
current business environment in which manager or leader of a business firm has not only to deal with
competition but also have to go through various issues and challenges while dealing with its uncertain
and fluctuation business environment (Li and Huang, 2017). Therefore, every management decision
or strategic plans should be well tested and experimented before taking it into operations, as small
mistake could result in high losses to the business firm. In regards to chosen industry, Alison Brittain,
who is also current CEO of the hospitality industry, ensures proper management and forecasting of
linen stock and other guest stock for ensuring sufficient supplies to meet demands of various customs
of the hotel.
Importance of forecasting linen stock
 Avoids wastage of resources: Forecasting linen stock helps in determining correct
requirement of such stock, therefore, helps in avoiding wastages of resources of the hotel
industry.
 Proper usage of capital of business firm: It also helps in using funds of the workforce more
effectively towards required departments of the firm. This helps company to focus effectively
in less performing department of the firm and dedicate alternative plans regarding it.
 Good impression to customers: This technique of furcating helps in establishment of proper
coordination and develops good potential of the firm in terms of effective management. It
helps in putting good impression in minds of customers and ultimately contributes towards
increased brand value of the firm in its given market.

P8 Importance of interrelationship between housekeeping and other key department within a
selected organisation
As being analysed, housekeeping department in a hospitality industry plays an
important role in diving out quality of services being produced to ensure maximum comfort
of satisfaction to valuable customers of an industry (Mejia and et. al., 2020). However,
interrelation between housekeeping and other departments of the firm is necessary because of
number of reasons that includes ensuring proper coordination, effective management and
healthy working environment of the hotel (Plews and Zizka, 2020). With relation to chosen
hotel i.e. Premier Inn, managers and leaders of the firm considers various importance of
interrelationship between housekeeping and other departments of the firm, these importance
are as follows:
Front office department with Housekeeping department
 To ensure effective rooming for various guests in the hotel
 It helps in forecasting up of future occupancy and employment requirements of the
hospitality industry.
Engineering department with Housekeeping department
 For ensuring maintenance needs in the hotel.
 Electronic work which comes under engineering department and is also the part of
housekeeping department under ensuring quality of services to guests.
HR department with Housekeeping department
 For coordinating effectively in note of employment requirements.
 Determining needs of salary requirements.
TASK 4
P9 Importance of scheduling maintenance or repair work to minimise disruption to guest
Considering current trend and expectations by various customers from hospitality
industry reports under providing up of quality of services to them (Salem and Abdien, 2017).
Keeping respective needs and wants of various customers managers of Premier Inn, uses pre
scheduling maintenance technique to overcome difficulties and avoids situations of last
minute difficulties.
Importance of scheduling maintenance in Premier Inn Hotel

 Guest Experience: By scheduling up of maintenance duty in the hotel industry, helps
in avoiding last minute harsh decisions and also adds to quality of experience to
respective guest staying in the hotel.
 Save money or time: This helps in saving up to cost including time and cost of hotel
as, there is sense of coordinated and effective managerial activities produced in the
hospitality industry.
 Prevents better brand image: This helps firm to deliver their best services to various
guests, which ultimately contributes towards enhancing better brand image of the
company in given marketplace of the company.
P10 Discuss the importance of security within a selected organisation
A guest that comes to stay in a hotel assumes that, all safety as well as security needs
whether being personal safety or luggage or any other item carried will be safe inside the
premises of hotel (Rasoolimanesh and et. al., 2017). Therefore, there is a high importance of
security in hospitality industry, as with light to the fact that, this function relates and
completes other services which is being delivered by an industry to its customers.
Importance of security in Premier Inn Hotel
 Attracts customers: Security in hotels plays a vital role in attracting more customers,
as various customers feel free about following their daily life schedules and feel
confident in staying in the hotel room.
 Prevention of crime: This helps in prevention of crime in a hospitality industry,
which enables management department of the firm to function effectively as per
company’s plans and strategies.
 Limits property damage: In the worst cases also having good security resources in a
hospitality industry, avoids excessive damages to the hotel property and prevents
company spending on external unnecessary factors.

CONCLUSION
From the above report it can be concluded that, front office department and forecasting up of
linen stock plays an importance role in attainment of desired goals and objectives of the chosen
hospitality industry. With addition to that, various efforts as well as activities are being undertaken in
such industry to ensure best possible quality of services that is being provided to various individuals
staying in the hotel. Moreover, in chosen hotel, separate department of housekeeping is dedicated
towards ensuring desired living standards of various guests in respective hotel. It becomes important
for management department of the firm to establish effective coordination between housekeeping and
various other departments of the firm to ensure proper and effective working of the operational firm
and provide quality of guest experience to various individuals staying in the hotel.

REFERENCES
Books and Journals
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