Accommodation Services in the Hospitality Industry

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1 The scale and size of the accommodation services found within the hospitality industry....4
P2. Different forms of ownership available to accommodation services....................................4
P3. Describe roles that, grading, classification systems and online review sites play when
potential guests look for and book accommodation....................................................................5
TASK 2 ...........................................................................................................................................6
P4. Front office functions within a variety of accommodation services.....................................6
P5. Key roles within the front office department........................................................................7
TASK 3............................................................................................................................................7
P6. Key roles found within the housekeeping department..........................................................7
P7 The importance of forecasting linen stock and other guest supplies.....................................8
P8. Interrelations between housekeeping and other department in organisational context........9
TASK 4 ...........................................................................................................................................9
P9. The importance of scheduling maintenance or repair work to minimise disruption to
guests...........................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Accommodation services is going rapidly and constantly trying to provide better service
to consumer. There are different product and service such as breakfast, bed, lodging as well as
catering facilities. The current report is done on The Ritz hotel London which is an 5 star hotel
which is located in Piccadilly in London(Bohórquez and et., al., 2020). Over the period of time
it has become luxury brand across the nation. The study describe about the various size and scale
of accommodation as to provide better insight about the sector. Apart from this, different
ownership is essential as to managing various activities effectively. Furthermore grading are
important for this sector as to determine the service effectively to guest for booking
accommodation. Apart from this,front office and housekeeping and other department plays an
essentials role to promote and expand business.
TASK 1
Covered in PPT
TASK 3
P6. Key roles found within the housekeeping department
In hospitality sector the most essentials department is housekeeping department which
provide clean and healthy environment in hotel for respective guest (Sandler, 2020). In Ritz hotel
the housekeeping department have responsibility to keep rooms clean before they enter in the
hotel as this help in guest to have comfortable stay. There are some duty of housekeeping
department are explained in detail way:
Roles and responsibilities of Executive Housekeeper
 The prime duty of housekeeper is to clean the hotel surrounding neat and clean as to meet
the hygiene standard of the hotel.
 Housekeeping staff have to conduct series of cleaning before guest arrives in hotel which
consist of cleaning of bathroom, rooms and corridors.
 Beside this Executive housekeeper have responsibility for hiring experienced employees
to maintain clean hotel and ambience for having better impression on guest.
Structure of the housekeeping department