Managing and Developing People in the Hospitality Industry

Managing and
Developing People in the
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1.The systematic approach to the performance management
process as part of human resource development within the hospitality industry.......................1
2.Stages of Team Development for the creation of high-performance
team within your selected hospitality organisation....................................................................3
3.Leadership in the 21st
century within the hospitality organisation................................................................................5
4.Causes of conflict, conflict-management skills and
strategies within the leadership development process. .............................................................6
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Managing and developing people in the organisation are considered to be the most role
played by an HR Manager in relation to develop the business growth in large manner (Afsar,
Shahjehan and Shah, 2018). Training and development in the hospitality industry will be must as
organisation needs to maintain their human resource to fulfil their productivity functions. Job
analysis and job description in the process of recruiting and selecting the candidate will allow
them to work according to their capabilities and on the basis of their job skills. Human resource
planning refers to analysis the job and by making an efforts in the strategic planning for
managing people will going to be beneficial for the organisation operations. Training in the
organisation will enhance the development of knowledge, attitudes and skills required by the
staffs and employees in relation to perform their current duties and responsibility to prepare for
advancement and for future aspects too. Below report is based on the hospitality industry like
“Sheraton hotel and resort” is an international hotel chain which is owned by Marriott
international. They are considered as an hospitality industry with having total number of location
in which they are working right now is 470 approx. They operates in 446 hotels and 155617
rooms. This below report is consists with the topic is that performance management process as a
part of human resource development, stages of team development, leadership in 21st century and
causes of conflicts, conflicts management skills etc.
MAIN BODY
1.The systematic approach to the performance management
process as part of human resource development within the hospitality industry.
In the context of hospitality industry like “Sheraton hotel and resorts” they are quite
focused on their performance management factor in relation to built the positive relation in
organisation employees and to interact with their guests through providing best quality services
to them. Hospitality industry are having their own systematic performance management aspects
through which an HR will determine and analysis the particular performances of their staffs and
currently working employees into the hotel industry (Boella and Goss-Turner, 2019).
Performance management process is considered with collaboration, communication-based
process where employees and organisation will work together according to the strategic plan
made by organisation management. Performance management team has to monitor and review
1