Staff Development and Engagement Training

Staff Development and
Engagement Training

TABLE OF CONTENTS
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Systematic approach of the performance management process as a part human resource
development.................................................................................................................................1
Stages of team development for the effective performance of tem in Hilton..............................2
Knowledge and understanding of the leadership of 21st century in Hilton..................................4
The causes of conflict and the conflict management skills and the strategies within the
leadership development process..................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Staff development is a set of the policies, procedures and the practices that help s for the
development of the development of the employee in the organisation by improving their
knowledge, skills that helps to increase the effectiveness and the efficiency of both to the
employees and the organisation. To get engaged in the organisation to the employees so that the
organisation work can be achieved significantly with the effectiveness the employees are to be
trained effectively (Employee Development, 2019). Hilton hotels and the resorts is a
multinational brand of the hospitality industry. It is founded by Conrad Nicholson Hilton in the
year 1919. Its headquarters are in Mclean, Virginia and U.S. Hilton has over 584 hotels over the
globe. The aim of the report is to analyser the systematic approach of the performance
management process; identify the stages of the team development, knowledge and the leadership
in the hospitality industry and the causes of the conflict and the conflict management skills and
the strategies with the development of the leadership.
MAIN BODY
Systematic approach of the performance management process as a part human resource
development.
The performance management process is a collaborative approach with the effective
communication where the management if the Hilton and the employers work collaboratively to
plan, monitor and the review the objectives and the long term goals of the employees that
contributed to the Hilton. The performance management process used by the management of the
Hilton is:
Planning
It is the first process where the management start with the planning to improve the
performance of the employees. In this stage the step the HR and the management team describe
the job or to the company itself that includes the areas like long term and the short term goals of
the Hilton, their key objectives and the strategies used by the company to meet the objectives and
the goals. After the management completed with their defining stage then the employees working
in the Hilton are given an opportunities to give their inputs on the material decided by the
management (Armstrong, 2017). After the feedback given by the employees according to their
skills, knowledge required to achieve the goals of the Hilton. The management and the
employees get agree with the goals, objectives and the roles. Hilton uses t5he collaborative
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