Staff Development and Engagement Training

STAFF DEVELOPMENT
AND ENGAGEMENT
TRAINING

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Performance Management process of HRM in Hospitality Industry......................................1
2. Analysis stages of Team Development that can help IHG plc to achieve high performance. 2
3. Discussed Leadership in 21st Century that can Help Hospitality Industry.............................4
4. Define conflict, its causes to team and organization, and strategies for conflict management
.....................................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
In the content of business unit, training is recognized as the most effectual element
needed for getting competitive advantage. The rationale behind this, now all the companies
operating within hospitality sector are placing more focus on innovation and quality
offerings. Further, in 2021, as a result of COVID-19 occupancy rates will be 55% only and
takes approx four year to recover from such undesirable situation. Thus, through the means of
training session firm can guide personnel about the measures need to be taken while offering
services to the customers. This report is based on IHG plc, a leading hospitality firm, which
offers accommodation services to the customers worldwide. In this, report will highlight the
concepts of performance management and team working practices. Further, it will depict
leadership practices followed by IHG plcin the 21st century. Report also exhibits how
conflicts can be managed through applying suitable leadership style or practices.
MAIN BODY
1. Performance Management process of HRM in Hospitality Industry.
Performance Management Process(PMP)-It is a process of communication of
planning, monitoring and review employees performance and contribution towards the
organization (DeNisi and Murphy, 2017). It is a continuous process rather than annual. In
simple word planning, guiding, and reviewing performance of employees. Steps of
performance management process-
Planning- HR need to plan all activities that will be taken care for this process, in that
job title, level of authority to be provided, standard performance and examine process is
decided. In the hospitality industry it is important to define rules and regulation for any
particular job it will help at the time of assessment, appraisal, and for punishment.
Coaching/Training- After the planning stage it is important to guide and make them
comfortable with their duties. In this solving employees queries, providing opportunities for
development, trained them are to be done.
Reviewing- HRM has to examine performance of employees at the end of every year
to apprise them at good result, train in average result and some-times punished at time of

under perform (Persdotter, Hulthén and Forslund, 2019). It is very important to Hotel
industry and for IHG plc where 1,73,000 has been employed globally there efficiency need to
assess. It will help to improve them overall performance and better utilization can be
achieved.
Benefits of Performance Management Process-
Training Need-From this HR will be able to find the need for training that need to be
provided to achieved better result from employees. In references to IHG plc hotel where more
than 1,70,000 employees are working and in hospitality performance is very crucial. It will
always create need for training to get better out for them.
Boost Morale- For employees who always look to make better work and are time
punctual PMP will increase their morale to make work on time. It also lead to boost to those
who are near to work done and some part is left. However, in selected company where timing
and quality matters allot they need to boost employees morale to maintain their performance
hing and consistence.
Appraisal- It also allows organization to make appraisal to them who are most
entailed for that and in some case it is to retained good employees. It will be good measure
for appraisal because it provides same review system for all employees at same scale.
Identification of Under-perform Employees- In a company which has more than
1,70,000 employees base and working in industry where has cut-thought competition. To
cop-up with it and making own brand image can be possible with the help of employees. For
that it is important to make assessment and eliminate whose who are not productive for the
organization.
Every process has some advantages and some disadvantage, some demerits are -
Time Consuming- This is a very time and money consuming process it will require
extra effort money and time to make it successful. In many companies they just adopted
model as it is. Do not modified according to their organization that will make process lengthy
and it will be not worth-it so became waste of money as well.
Inconsistent Message- It can be said that in many cases' employee who under-perform
are not due to willing there can be many reasons for that. They can be personal or
professional in PMP that are can't be address because all employees are different in nature