Managing Communication, Knowledge and Information at Costa Coffee UK

This presentation explores the current methods of data collection, formatting, storage, and dissemination at Costa Coffee UK. It identifies areas for improvement and proposes changes to enhance data management practices. The presentation also outlines a user-friendly strategy to improve access and usage of systems, ultimately aiming to enhance customer satisfaction and operational efficiency.

Managing Communication,
Knowledge and Information

◦ Introduction
◦4.1 Report on the current method of data
collection, formatting, storage and dissemination
at Costa Coffee UK.
◦4.2 Conduct appropriate changes to improve on
the above identified methods in AC4.1 for Costa
Coffee UK.
◦4.3 Implement users-friendly strategy that can
improve access and usage of systems in Costa
Coffee UK.
◦Conclusion
◦References
Table of Content

 This presentation includes the understanding
of the current methods of formatting, data
collecting, dissemination and storage at Costa
Coffee UK.
 Various appropriate and required changes for
improving the methods of data collection,
dissemination and etc. will get included in this
presentation in an appropriate manner.
Introduction

Data Collection helps in attaining the
objectives of the business of Costa Coffee
UK. The collected data gets measured on
the parameters of its relevance and
usefulness as well. There are various
criteria’s in which the information gets
collected, formatted, stored &
disseminated in an appropriate manner.
They are surveys, observations,
subjective, experiments and etc.
4.1 Report on the current method of data collection,
formatting, storage and dissemination at Costa
Coffee UK.

In the business of Costa Coffee UK, the
survey gets conducted for collecting the
information in the relation to the
involvement of the IT (Information
Technology). It helps in including some
knowledge, information & communication
as well. The collected data gets stored
firstly and then disseminated to the target
customers by different routes.
Contd.....

 Identification of the various roots for decision
making- It the presence of the root cause as it
gets presented for taking decisions. It includes the
main cause for decision making.
 Reviewing the knowledge & Information- All
those decisions which need to be undertaken gets
reviewed in this procedure. It helps in knowing
about the failure or missing information’s which
are hampering the business of Costa Coffee UK.
4.2 Conduct appropriate changes to improve
on the above identified methods.

 Assessing the resources- By taking some
cautious steps the internal and external sources
gets analysed.
 Selection of better ways- After the analysing,
decision making and planning the selection of
better ways to implement the change takes
place in.
 Implementing the changes- After all these
above procedures final step is for
implementing the required changes.
Contd....

For accessing and using
the systems in Costa
Coffee UK the user-
friendly strategy has been
implemented below. It also
helps in reducing the
dissatisfaction level of the
customers.
4.3 Implement users-friendly strategy that can
improve access and usage of systems in Costa Coffee
UK.

 By the formation of comprehensive plans of
technology- It includes the various creations of using
the technology which may enable for satisfying the
needs of formulating planning of technology. It helps
the systems to perform in an efficient manner.
 By the formation of the agreement of technological
usage- It helps in reducing the network trafficking.
The only sites which have the permission to access can
get opened in this.
Contd...

 Using the software’s which are free- For saving the
cost of the business, many of the times some free
software’s gets used in an appropriate manner.
 Maintenance- It includes the process of eliminating
all those issues, which are related to the infected files,
viruses and etc.
Contd....

The various strategies of user-friendly have been
including herein for improving the usage and access
systems in the business of Costa Coffee UK. As same
some of the required changes with their steps have also
included in an efficient manner.
Conclusion

 Cornelissen, J. and Cornelissen, J.P.,
2017. Corporate communication: A guide
to theory and practice. Sage.
 Orna, E., 2017. Information strategy in
practice. Routledge.
References