Assignment on Managing Communication Sample
Added on 2020-07-22
21 Pages5497 Words33 Views
MANAGINGCOMMUNICATION
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1ACTIVITY 1....................................................................................................................................1Analysis of key information and knowledge requirements for a range of stakeholders indifferent organisations............................................................................................................1Systems used for communicating this information and knowledge.......................................2Potential barriers to effective workplace communication......................................................3Ways in which communication is being influenced by values and cultural factors...............3Use of technology to both benefit and hinder the process of communication.......................4Ways in which policies and procedures can impact the communication procedures.............4ACTIVITY 2....................................................................................................................................5Findings from the communication audit.................................................................................5Evidence for communications audit, execution of such an audit and methods for improvement................................................................................................................................................5Organizational communication theories.................................................................................9Plan to improve communication in the organization............................................................11Different measures to evaluate the success through the plan...............................................11ACTIVITY 3..................................................................................................................................12Effectiveness of interpersonal communication skills...........................................................12Application of interpersonal theories...................................................................................12Asking for feedbacks from others........................................................................................13Plan on personal development..............................................................................................14CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................16
INDEX OF TABLESTable 1: Development Plan..............................................................................................................6
ILLUSTRATION INDEXIllustration 1: Attraction - Selection - Attrition framework.............................................................2Illustration 2: Weak ties and strong ties...........................................................................................3Illustration 3: Duration of objectives...............................................................................................7
INTRODUCTIONCommunication is not only specified to be a crucial requirement in an individual’s lifebut it also depicts to be a necessary consideration of almost all sort of business firms andorganisations. It is irrespective of the nature and size of their business where managing an activecommunication reflects to be an equal concern of all. An effective communication is not onlyapparent to result in a smooth functioning of work but is also evident to provide successfulbusiness outcomes at the end (Beckett, 2003). The present report is also based upon a similarconsideration of managing communication in such efficient way that ultimately leads to asuccessful accomplishment of targeted business objectives. For this purpose, this report hasexemplified the instances of a renowned retail based entity named Sainsbury to specify ways inwhich the information and knowledge is being communicated to the associated organisationalbodies. Also, it has together focussed on scrutinizing the factors that greatly influencesworkplace communication.ACTIVITY 1Analysis of key information and knowledge requirements for a range of stakeholders in differentorganisationsThere exists a wide range of stakeholders in an organisation where they are liable to workat different organisational levels. This generally involves the employees, employers as wellas the customers associated with an enterprise and are responsible to undertake variedbusiness-related decisions. It however necessitates them to make a proper usage of severalkey information by together considering the required set of data for taking effectivedecisions. It includes-1.Strategical decisions- This reflects some primary set of decisions to be taken upby the organisations with the help of their related stakeholders such as financialconsultants and business proprietor, etc., (Austin and Pinkleton, 2015). It will alsoinvolve the decisions regarding the carried performance of the company byanalysing its fiscal information, sales figures and regional differences, etc. Suchtype of decisions will also require the participation of board members,shareholders, investors and directors, etc. 2.Managerial decisions- This is yet another important level of managerial decisionsthat will include discussing upon the staff members and their availability in terms1
of their numbers. Also, wages are reflected to be yet another importantconsideration over here with appropriate information about their appraisals andtraining needs along with CPD requirements as well. Such type of decisions arerequired to be taken up by the upper level managers by together involving otheradministrative bodies of human resource department. 3.Tactical decisions- This type of decision includes the scrutinization of productknowledge to further analyse the components required at the time of production(Kebede, 2010). This reflects a foremost involvement of operatives asstakeholders to take some prompt decisions regarding the roles to be carried outby the professionals by together considering the specialised knowledge of allabout the bases of expertise. Systems used for communicating this information and knowledgeThis section has discoursed upon the systems that are required to be used for the purposeof communicating the above identified data to respective stakeholders depending upon theagenda of communication. Herein, information and knowledge both are referred to play asignificant role in contemporary organisations where it is expected to resolve any complexsituation of business (Desouza and Awazu, 2006). However, it together necessitates the firms topossess expertise people with high level of skills and knowledge to satisfy the changing demandsof the market by quickly respond to any sort of change. It is also referred to be a dependentoutlook where a skilled workforce is likely to take sustainable decisions with instant solutions toresolve any concerning issues related to work.It is therefore on considering the above information’s categorised as strategical, managerialand tactical, the organisations can hereby make an effective use of meetings to brief out theundertaken decisions to the entire staff for its further implementation. Also, presentations can beused to effectively explain the accepted business-related decisions by the employers to theirsubordinates (Pfeffermann and Hulsmann, 2011). Email to disseminate the information to otherrelated stakeholders such as investors, shareholders and creditors, etc., can also be used as a wayof conveying message. Whereas, newsletters as a more formal approach can be used for theconsumers to transmit any requisite data to them. Lastly, training sessions also reflects animmense importance for the employees to clearly understand any modified or intruded work-related norms, etc.2
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