Managing Communication

MANAGING
COMMUNICATIONS

Contents
MANAGING COMMUNICATIONS.................................................................................................................1
INTRODUCTION...........................................................................................................................................2
MAIN BODY.................................................................................................................................................2
LO 1.............................................................................................................................................................2
P 1 ANALYZE THE KEY INFORMATION AND KNOWLEDGE REQUIRED BY THE STAKE HOLDERS OF TESCO
.................................................................................................................................................................2
P 2- EXPALIN THE SYSTEM USED FOR COMMUNICATING KEY INFORMATION AND KNOWLEDGE TO THE
STAKEHOLDERS........................................................................................................................................3
P 3 – ANALYSE POTENTIAL BARRIERS TO EFFECTIVE WORKPLACE COMMUNICATIONS IN TESCO..........4
LO 2.............................................................................................................................................................5
P 4- EVALUATE HOW COMMUNICATIONS IS INFLUENCED BY THE VALUES CULTURAL FACTORS...........5
P 5- EXPLAIN HOW TECHNOLOGY CAN BE USED TO BENEFIT AS WELL AS HINDER THE
COMMUNICATION PROCESS...................................................................................................................5
P 6 – EXPLAIN HOW POLICIES AND PROCEDURES CAN IMPACT ON THE COMMUNICATION PROCCESS.6
L O 3............................................................................................................................................................7
P 7- EVALUATE THE EFFECTIVENESS OF OWN COMMERCIAL SKILLS OF THE TESCO...............................7
P 8 – APPLY THE THEORIES OF INTERPERSONAL COMMUNICATIONS TO ONESELF IN THE TESCO..........8
P 9 – REQUEST FEEDBACK FROM OTHER ON OWN INTERPERSONAL COMMUNICATION SKILLS............8
P 10 – PLAN OWN PERSONAL DEVELOPMENT TO IMPROVE OWN COMMUNICATIONS SKILLS
BASED ON FEEDBACKS FROM OTHERS.........................................................................................8
LO 4.............................................................................................................................................................9
P 11- CARRY OUT A COMMUNICATION AUDIT FOR THE TESCO..............................................................9
P 12 – APPLY THEORIES OF ORGANIZATIONAL COMMUNICATIONS........................................................9
P 13 – CREATE A PLAN TO IMPROVE WORKPLACE COMMUNICATIONS..................................................9
P 14 – IDENTIFY MEASURES TO EVALUATE THE SUCCESS OF THE PLAN TO IMPROVE WORKPLACE
COMMUNICATION.................................................................................................................................10
CONCLUSION.............................................................................................................................................10
REFERENCES..............................................................................................................................................10

INTRODUCTION
The communications can be managed within the organization with the help of proper
planning, allocating all the required resources, revision, monitoring and providing channels of
communication. The management of communication can be done by designing the internal and
external communications within the organization. This designing of internal and external
communications helps a lot in doing business with other organizations worldwide. The
communication is managed by giving the required information about the work to task to the
employees of the organization. The information’s can be communicated to the employees by
sending e-mails, conducting meetings, providing telecoms on each cubical of the office so that
employees can give the information easily to each other.
Tesco is an British multinational brand which offers different products and services to
their employees. It is an multinational company with headquarter in England. The company was
established in the year 1919 by Jack Cohen.
MAIN BODY
LO 1
P 1 ANALYZE THE KEY INFORMATION AND KNOWLEDGE REQUIRED BY THE
STAKE HOLDERS OF TESCO
The knowledge and information required by the stakeholders of the Tesco which will be
helpful in managing communications are as follows:
 The stakeholders of the Tesco are divided into two parts. The internal
stakeholders and the external stakeholders. The internal stakeholders were having
the right to take decisions regarding the management system of the organization.
 The decisions of the organization which were affected by the external factors
such as market conditions, business environment, share markets etc. were taken
by the external stakeholders of the organization.
 The patterns of environment and business were emerging the different stake
holders which were having the different requirements regarding the information
of Tesco(Bhogal and et.al.,2015 ).
 The stakeholders of the Tesco requires the information about the financial data
like current ratio, assets liability, return on investments and profit margins on the
sale of goods and services of the Tesco.
 The stakeholders required these information because they have invested a lot of
capital in the business by which the wants to earn the profit.
 The internal stake holders of the Tesco needs information about the internal
factors such as manufacturing cost, performance of the employees of the

organization and organization as a whole in the market, information’s regarding
the recruitment and selection methods and policies, vacant post or vacancies in
the organization and salaries offered to the employees working in the Tesco
(Gillon, and et.al, 2018).
P 2- EXPALIN THE SYSTEM USED FOR COMMUNICATING KEY INFORMATION AND
KNOWLEDGE TO THE STAKEHOLDERS
The system used for communicating the key information and knowledge to the
stakeholders are as follows:
 E-Mails and letters
The e-mail and letters are the fastest source of giving information’s to the stakeholders of
the Tesco. The E-Mail gives information’s with the help of upward and downward
communication to the employees of the Tesco. Both the internal stakeholders and
external stakeholder can get information effectively because of e-mails. The directions
and notices are explained in brief to the employees of the organization.
 Meetings and Briefings
The meetings and briefing are done by conducting meetings of all the employees and
shareholders of the Tesco. It is an internal way of communication by which the
employees can get all the information in brief by the person who is conducting the
meetings(Lear, E. and et.al.,Inc, 2018).
 Appraisals and Interviews
The appraisals and interviews are important part for the employees who are working in
the human resource management of organization. The stakeholders of the Tesco have the
right to do recruitment of the current working employees according to their performances
and appraisals.
 Trainings
Trainings comes in the downward communication in every organization. The Tesco
provides information to their employees during their training sessions. Many times
stakeholders and share holders also conducts the training sessions so that they can know
what the employees are doing in the Tesco.
 Manual Notice
The manual notice is an internal process of communication in the Tesco. In this the
employees are provided by the handbooks, guidelines or manuals which contains the
rules and policies of the organization. The role and responsibilities of the employees in
regard to their jobs are also mentioned in it.
 Presentations
The presentations are the formal way of communicating information to the employees of
the organization. The stakeholders interact with the employees of the Tesco by doing
video calling meeting with the employees or by making presentations to brief the
employees(Naslund, and et.al., 2017).