Managing Information and Communications Assignment

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MANAGING COMMUNICATIONS, KNOWLEDGE, AND INFORMATION
Managing Communications, Knowledge, and Information
Name
Course
College
Date

MANAGING COMMUNICATIONS, KNOWLEDGE AND INFROMATION
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Contents
Introduction................................................................................................................ 3
Task one..................................................................................................................... 3
Task two.................................................................................................................... 10
Task Three................................................................................................................ 13
Task four................................................................................................................... 14
Conclusion................................................................................................................ 16
Bibliography............................................................................................................. 17

MANAGING COMMUNICATIONS, KNOWLEDGE AND INFROMATION
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Introduction
For the success of every organization, managing information as well as communications plays a
vital role towards the success of that organization. It is through good management of information
that the right decisions are made that contribute to the success of any organization. It includes
decisions such as strategic decisions, tactical decisions, and operational decisions just to mention
a few. Good management of information and knowledge also helps to include the right
stakeholders who in turn help in making the right organizational decisions.
The nature of communication in the workplace is also very important. It includes employee-
employer communication, client-employee communication, and employee-employee
communication among other types of communication. All these contribute towards the success of
the organization and therefore creation of a plan or plans that could enhance the communication
process in the organization is important. However, to come up with a good communication plan
and also to improve the handling of information and knowledge, it is good to have a good
understanding of the existing systems. This makes it easier to know where improvements are to
be made and what should be replaced. This report will focus on these issues with the aim of
improving the communication process and handling of knowledge and information.
Task one
1.1 The Range of Decisions to be taken.
Effective Strategic business decisions help in the integration of the appropriate resources for the
appropriate market at the right time. Timing is essential. For example, David will need to
formulate an online ordering and delivery services. This is vital since the internet has expanded
the target market. The quality of the decisions made will help in the business gaining a
competitive advantage over the competitors.

MANAGING COMMUNICATIONS, KNOWLEDGE AND INFROMATION
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Considering that the Coffee Shop which will be open from 9.00 Am to 4.00 PM daily. David will
have to consider competition from the already established Coffee Shop outlets. There need be a
decision to be made to ensure that the sales of the business will be good.
For the Coffee Shop, there are different levels of decisions which can be made, and they include:
Strategic Decisions: These decisions impact and direct the whole business venture. The senior
management can only make these. David will need to take a strategic decision on whether to start
and continue with coffee shop business. The long-term forecasts of the business turnover of other
similar businesses compared against potential market conditions. This will help in determining
whether to start the coffee shop business (Meisburg 2014).
Tactical Decisions: These are those decisions made for the implementation of the strategy
decided upon. For the coffee shop business an example of tactical decisions on which times to
open for example holidays to attract customers. David will need to research and collect data on
the probable amount of customers to help in making decisions on the hours to keep the business
open.
Operational Decisions: These are decisions about the daily running of the Coffee Shop. These
usually entails decisions which can be made by other the supervisor in the Coffee Shop. An
example of a routine decision in the coffee shop would be whether order a larger quality of tea
for the coming week. After the start of the business, the sales information will provide insight on
whether to order more supplies.
1.2 Information and Knowledge that is required for effective decision making.
Information and knowledge are essential in the decision making, especially in the modern
businesses. There is the need for the excellent level of knowledge, skills and expertise due to the