Managing and Developing People in the Hospitality Industry - Job Description, Person Specification, Job Advert, Interview Questions

This report provides insights into job description, person specification, job advert, and interview questions for managing and developing people in the hospitality industry. It includes a detailed job description and person specification for Marriott International's finance manager position, along with a sample job advert and interview questions. The report also highlights the importance of effective communication, decision-making, and leadership skills for managers in the hospitality industry.

Managing and
Developing People in
the Hospitality
Industry

Contents
INTRODUCTION...........................................................................................................................4
TASK...............................................................................................................................................4
Reflect your experiences and learning about the following: Design of job description & person
specification, creation and design of Job advert and interview questions...................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Job description refers to those document of the company which is circulated by them with an aim
to make aware the new candidates about the job vacancy in the organisation. It is one of the most
important document of the company under which the company is required to use their effective
marketing channels so that their job description can be reached at more and more employees in
the market. this report contains effective job description developed by the management of
Marriott so that the vacancy of finance manager can be filled. There are different types of
questions are described in this report which helps the managers to evaluate the skills of new
candidate.
TASK
Demonstration of knowledge and understanding about a person speciation and a job description
from any of the management position within selected Hospitality organisation
Person Specification: It can be described personal attribute that is desired by organisation in
their potential employees. It is considered as companion documents for job description that
describe personal attribute filter from different applicants in order to ensure organisation is hiring
suitable candidate for the specific role. It is a attribute that consist skills, experience, knowledge,
qualification which is to be posses by a person for purpose of performing a job duty. Personal
specification for finance manager in Marriott International organisation is mentioned below:
Person Specification
Job Title: Finance Manager
Department: Finance Department
Attribute Essential Desirable
Qualification  Bachelor's in
commerce
 Bachelor's in Business
administration
 Masters in business
administration
 Bachelor's in
commerce
 Bachelor's in Business
administration
 Masters in business
administration in

 Master in Commerce
 Associate Chartered
Accountant
finance
 Master in Commerce in
accounts or finance
 Associate Chartered
Accountant
Experience At least 2 year experience in
finance and accounts
department
At least two year experience in
finance department at leading
job title.
Skills  Communication skill
 Cooperative
 Leadership skills
 Multitasking skill
 Stress management
 Problem solving
 Time management
 Team handling skills
Knowledge  Understanding for
scenario of cash flow.
 Understanding and
knowledge of future
expenses and earnings.
 Knowledge of future
earning and expenses.
 Knowledge and
understanding of
different statistical
modelling spreadsheet
and software.
 Knowledge of
application of
advanced mathematics.
 Understanding of
financial data.
Job Description:
It can be described as informative documentation for job scope, task, responsibilities, duties and
working condition that are in context of job listing in company from process of job analysis. It is
a documents that consist details of required skills as well as qualification of a person that is
required to apply for a job. It consist detail of a job role that is important for both companies as
well as applicant that are important for job posting. It should consist information related to

organisation goals, salary range, roles and duties, skills requirement and educational
qualification. It is important for managers of Marriott international Organisation as it provide
employee with expectation that is essential for job role and also provide enough detail to help
candidate to assess whether they are capable for job role. Job description for job position of
Finance manager in Marriott International Hotel is mentioned below:
Job Description
Company Name Marriott International Hotel
Industry Type Hospitality Industry
Job profile Finance Manager
Location London, UK
Experience 3 Years
Job summery Marriott International Hotel is an international organisation that is
growing day by day and looking for a suitable candidate that fit to
their available job position for Finance Manager. These people
require problem solving ability and proper understanding of
financial terms that are able to manage financial performance of
company and make different decision in order to improve
financial performance of company.
Skills required  Business and commercial awareness
 Analytical approach in order to solve problem occur in
business.
 Presentation and excellent communication skill
 Problem solving skills for solving different financial
problem of company.
 Ability to leads team and also building good working
relationships.
Roles and responsibility  Monitoring as well as interpreting different financial
statement and cash flow and also predicting future

financial trends of business.
 Sharing and interpreting different financial information to
shareholders of company.
 Development of long term and strategic business plan
 Providing advise to business for making changes
 researching for different factors that create impact over
business performance
 Conducting and evaluating different cost reduction
opportunities.
Design job advert in local newspaper for hospitality position from selected hospitality
organisation
Job Advertisement: Job advertisement can be described as announcement that providing
information to people for availability of specific job position. It is a written document that is
written in engaging tone and also contain information for job position as well as about company
and benefit they provide to employees. Aim of this document is to provide information to
potential candidates about opening of a job and also to attract them in organisation. Managers of
Marriott International Hotel should use this for purpose of increasing awareness among people
about job opening and also allow them to target large people. It can be accessible to different
platform that allow business to get skilled and talented employees from different places across
globe. It is also important for organisation as it allow therm to be known to large audience
through their job advertisement. It is important for companies to filter out right candidates for
organisation. It allow company to get choices among which they can select best employees. Job
advertisement can also be made by managers of Marriott International Hotel for job position of
finance Managers and is mentioned below:
Job Advertisement
Marriott International is looking for Finance managers for their organisation that is existed in
London, UK. Key role for which employees required is Finance manager that is important for
purpose of manager of manager performance of organisation. Job responsibilities for job role of
finance manager is mentioned below:

 Monitoring as well as interpreting different financial statement and cash flow and also
predicting future financial trends of business.
 Sharing and interpreting different financial information to shareholders of company.
 Development of long term and strategic business plan
 Providing advise to business for making changes
Key skills and capabilities for job role of finance managers are mentioned below:
 Business and commercial awareness
 Analytical approach in order to solve problem occur in business.
 Presentation and excellent communication skill
 Problem solving skills for solving different financial problem of company.
 Ability to leads team and also building good working relationships.
For this job position, experience of at least three years is required in finance and accounts
department. Interested candidates are invited to apply for the job role on email ID mentioned b
below:
[e-mail]
Create set of interview questions, for the management position you have written a Job
description and a person specification under the question one
There are different types of questions are asked by the recruiters from the candidates which is
very important for the managers because it helps the recruiters to develop effective judgement in
relation to their selection. The main focus of ten recruiters to ask these question is to evaluate the
qualities and skills of the candidates so that it becomes beneficial for the management of the
organisation. The recruiters of the company has demand the considerable skills from the
employees so that no the employee can be select without any skills in the organisation. The brief
discussion related to the question asked in the interview are given below:
 What is your name?
 What qualifications you have achieved in your academics?
 What are your ultimate goals of the life?
 How can you describe yourself in front of the clients?
 What do you know about our company?
 What things or factors takes you in this company?

 What skills do you possess in your personality?
 What do you know about the management?
 How you use your management and leadership skills in the organisation?
 What do know
 about the finance and their sources?
 How you manage the finance for the company?
 What will be your perception about the motivation of employees?
 If you were the managers of our company at the time of pandemic, then what will be your
role to manage the financial crunches of the organisation?
 What will be your perception on post coved pandemic situations?
 What will be your first priority if you will become the manager of the company?
 How do you manage the stress and tension in team management?
 What are your thinking about the team development in the organisation?
 How do you manage the time and discipline in the organisation?
 What are your and weaknesses and strength?
 How can you use your strength in the organisation and to mitigate your weaknesses?
All the question which are discussed above are frequently asked questions and it depends upon
the recruiter that how they take the interview. It is very important for the managers of the
organisation that they evaluate the new candidate effectively so only the talented employees can
be the part of the organisation. The management of Marriott hotel provides luxury services to
their customers so it is very important for the managers of the organisation that they develop
effective skills in their employees so that their customers attract towards the organisation.
Reflect your experiences and learning about the following: Design of job description & person
specification, creation and design of Job advert and interview questions.
At the time when I started this project I feel very low confident because I have never done this
type of project in my life. This project is quiet new for me. In the middle of this project, I am
able to think about this project effectively so that it becomes easy for me to develop effective jon
description and person specification. At the end of this project I am able to do this type of project
gain in my life.
There is different type of skills are developed in my personality after doing this project because
of their importance and practical knowledge. The skills which are developed in my personality

are communication skills, decision making skills and different many more skills. It is very
important for me that I used this type of projects in later life because it helps me to develop
further skills in me. The communication skills enable me to interact different types of employees
and establish effective relations in the organisation. There are different type employees are
present in the organisation which requires effective leader. The decision making skills of the
managers helps them to take effective decision in the organisation.
CONCLUSION
It is concluding from this report that the managers of the organisation require specialised skills in
their personality so that the employees can be effectively managed. this report concludes
effective job description developed by the management of Marriott so that the vacancy of finance
manager can be filled. There are different types of questions are concluded in this report which
helps the managers to evaluate the skills of new candidate. These questions help the managers of
the organisation to select the talented employees for the organisation.

REFERENCES
Books and Journals
Adeyinka-Ojo, S., 2018. A strategic framework for analysing employability skills deficits in rural hospitality and
tourism destinations. Tourism Management Perspectives, 27, pp.47-54.
Book, L., Gatling, A. and Kim, J., 2019. The effects of leadership satisfaction on employee engagement, loyalty, and
retention in the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 18(3),
pp.368-393.
Elfimova, Y. and Radishauskas, T., 2018. Management of innovative activity in the field of hospitality.
In Sustainable development of tourism market: international practices and Russian experience (pp. 57-
59).
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality industry context: The
mediating role of climate for creativity. International Journal of Contemporary Hospitality Management.
Jung, H.S. and Yoon, H.H., 2018. Improving frontline service employees' innovative behavior using conflict
management in the hospitality industry: The mediating role of engagement. Tourism Management, 69,
pp.498-507.
Park, J. and Min, H.K., 2020. Turnover intention in the hospitality industry: A meta-analysis. International Journal
of Hospitality Management, 90, p.102599.
Qiu, S., Dooley, L.M. and Xie, L., 2020. How servant leadership and self-efficacy interact to affect service quality
in the hospitality industry: A polynomial regression with response surface analysis. Tourism
Management, 78, p.104051.