Assignment Sample: Managing Human Resource in Business

MANAGING PEOPLE,
SERVICES AND
RESOURCES

Executive Summary
Public human resources service institutions shall strengthen information construction and
continuously improve service quality and efficiency.
Public HR service funding is included in the government budget. The administrative
department of human resources and social security shall strengthen the management of public
human resources service funds according to law. The bureaucratic plan is controlled and includes
standardization. Progression is a vital component of bureaucratic associations, with
departmentalisation and sub-bunches clear. Having such a large number of levels of progressive
system anyway can moderate the basic leadership process inside associations, especially social
care associations. The taken organisation is Comfy care home in this report.

Table of Contents
1.0 Introduction and organisational profile......................................................................................1
2.0 Partnership.................................................................................................................................1
3.0 Organisational Governance Structure and Culture....................................................................3
4.0 Organisational Aims, Objectives, Outputs and Outcomes.........................................................5
5.0 Needs Assessment......................................................................................................................6
6.0 Finances and Funding................................................................................................................7
7.0 Monitoring and Evaluation........................................................................................................9
8.0 Conclusion and Analysis..........................................................................................................11
9.0 References................................................................................................................................13

1.0 Introduction and organisational profile
Health care sector is the most important element of a country who is responsible for
handling the various issues and problems of people related to health-care. The health and social
care sector provides necessary treatment and care to the patients so that they can work with full
capability in their day to day life. This sector manages the various responsibilities and roles of
individuals such as doctors, nurses and other medical workers who are responsible for providing
the necessary treatment and care to the patients for their well being. The taken company in this
assignment report is Comfy care home who is providing health services to the patients in United
Kingdom. This report will discuss the organisational structures, policies and management
processes in a health and social care context along with the knowledge of management and
evaluation in a current social welfare context.
Comfy Care Home was founded as a limited liability partnership company by 2
shareholders in which one is COLE and other is Jean Denim. The first founder which is COLE
who is working with King premium hospital as a senior supervisor and chief medical officer and
is not fully involved in the management of Comfy care home. However, other partner Jean is
responsible for handling the management of Comfy care home due to the mutual trust and
understanding between the two partners.
2.0 Partnership
Partnership refers to the arrangements in which two or more than two parties and partners
agrees for cooperating in order to effectively and efficiently achieve their goals, mission and also
to exaggerate their reach (Ackroyd, Kirkpatrick and Walker, 2007).. The Comfy care home is
working with the different organisations such as King premium hospital, NHS etc. for providing
effective treatment and services to their patients.
Comfy care home is following democratic style of leadership which involves the equal
distribution of power among the employees and managers for involving the employees in the
decision making process.
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Advantages and disadvantages of Democratic style
Advantages Disadvantages
 This style is good for resolving the
complex problems.
 Solutions from these leaders lasts for a
long period of time.
 It is helpful for building effective
teams.
 It can sometimes becomes indecisive.
 This can sometimes leads to delays in
taking judgements.
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Advantages and disadvantages of LLP
Advantages Disadvantages
 The agreement in such firms is flexible.
 These firms have limited compliances
for following.
 Venture capital hesitate to invest in
such companies.
 Penalties are huge in this when not
following the compliances.
3.0 Organisational Governance Structure and Culture
Organisational structure is used for accomplishing the vision or mission of the
association. The vision is characterized by the directors and pioneers of the association and the
structure is formulated around this vision. It is vital to structure an association around a
concurred objective; this can be tricky if pioneers can't concede to an objective or they have
diverse understandings of the objective. From multiple points of view Organisational structure
and culture are interlinked and both must be tended to while inspecting hierarchical plan. The
plan is frequently hard to change in light of the way of life of concurred standards, qualities and
anticipations inside the association (Bennett, Dealey and Posnett, 2004). Organisational plan is
essential in making productivity and adequacy in the association therefore it is critical in all
associations to execute a structure. It has been contended that as circumstances change there are
no unmistakable rules that can be given to recognize the best structure to utilize and troughs must
utilize their very own judgement with respect to which configuration to pick. The structure
should anyway agree with the service clients’ needs and not what the association accepts ought
to be the structure.
Having a recognised structure in an association is critical to add to its capacities. There
are various structures laid out that managers may look over however troughs need to recognize
components of the association when choosing which model to pick. These components include:
the specialization of work, the hierarchy of leadership, the range of control required, level of
formalization required and so on. Administration is the apparent structure connected in present
day society. This might be affected by "Scientific Management and the military structure" from
history. The bureaucratic plan is controlled and includes standardization. Progression is a vital
component of bureaucratic associations, with departmentalisation and sub-bunches clear. Having
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such a large number of levels of progressive system anyway can moderate the basic leadership
process inside associations, especially social care associations. The “Quality Assurance in the
Social Care sector report“(2010) distinguishes likewise that an authoritative structure which
esteems low levels of chain of importance is the best methodology for successful communication
between staff.
Management Process in Health and Social Care Sector
In such manner, the Ministry of Health and the state and metropolitan health secretariats
are in charge of organizing, structuring and executing readiness anticipates crises and debacles at
the national, state and civil levels, including diminishing weakness of health administrations,
embracing sanitation measures and other activities went for decreasing danger factors, securing
the health of the influenced individuals, and lessening mortality and the health effect of the
overall public.
Notwithstanding setting up a unit in charge of the coordination and execution of changeless
exercises, it is important to plainly set up the levels and extent of power, obligation, project of
capacities, basic leadership, leadership and coordination inside the distinctive levels
(government, state and city) of the health division. This theme is of specific significance,
especially with the end goal to drive the procedures of enhancing security in health offices,
strengthening the limit of the part to manage crises and catastrophes, actualizing philanthropic
help with health, and creating recovery and reproduction forms projects and administrations.
Theories of management
Classical Management Theory: According to classical management theory, employees of
an organisation needs to focus on the organisational objectives and goals and also they need to
take steps for the betterment of the organisation which delivers good results. They are assigned
with their roles and responsibilities by the firm for achieving the desired goals.
Human Relations Theory: This theory is based on the human factors which must be
considered by the employees and also they needs to have sufficient knowledge of this theory for
adopting the necessary strategies for their motivation as well as for team motivation. They needs
to have leadership skills for influencing the mindset of other employees. Healthy relationship
among the employees is necessary for the success and growth of the organisation.
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Neo-Human Relations Theory: This theory emphasises on the terms of leadership and
motivation. Employees should consider and strive for the satisfaction of the patients during work
(Campbell and et. al., 2007). The social welfare's core responsibility is offered for serving the
patients with better and quality based services. Employees needs to consider the problems of
patients for providing them effective solutions and treatment.
From above discussed theories, Classical management theory is most suitable for Comfy
home care as this is a limited liability partnership company and the culture which is adopted by
the firm is role culture. Role culture is important for the organisation as from this, the employees
can work effectively and efficiently with their allotted roles for achieving the goals in
predetermined time (Walshe and Rundall, 2001). The roles are allotted based on their skills and
knowledge so they can achieve them easily with their knowledge in field.
Legislation
Partnership act 1890: It provides a framework to the organisations who are working in
partnerships. Comfy care home is a privately owned limited liability partnership company which
needs to follow this act.
National health act 1946: It came into effect on 5 July 1948 and formed national health
services in England. It provides the guidelines and measures to the health care organisations of
UK.
Policies and procedures: The policies and procedures which are implemented by the
Comfy care home is by filling a form in which the personal details such as age, parents name,
address etc. must be filled by the patient. After this, the patient is diagnosed and provided with
necessary documents which needs to be filled by the guardians of patients in which the terms and
conditions of treatment is provided (Lapsley, 1994). After signing of the document, treatment
and care of the patient started and provided with necessary facilities during the entire treating
procedure.
Policies of Health Care Sector
In health and social care administrations, health and wellbeing strategies are emphatically
checked both by national body and nearby body. The "HSE (Health and Safety Executive)"
screens all the health and wellbeing related issues. Indeed, even the specific association screens
whether health and wellbeing approaches are put without hesitation or not. There has been panel
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for looking into the practices to guarantee health and wellbeing standard are unmistakably
pursued. An effectively composed health and security policy without a doubt makes reference to
health and wellbeing objectives and the administration's guarantee to conveying better health and
security performance. Policy and strategies likewise concedes the proprietor's real obligations.
Sorting out a health and security policy is a fundamental practical move towards conveying and
saving a work put climate that is ensured and without damages to health. A viable policy should
highlight the authoritative activities for dealing with and directing health and security matters. It
should likewise put down the establishment for labourer investment, the circumstance of
destinations, achievement charts, and policy amendment.
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4.0 Organisational Aims, Objectives, Outputs and Outcomes
Mission: To provide to best and affordable health services to the people for supporting
the development of the economy.
Specific Aims: Comfy care home wants to expand their business in other parts of UK for
providing effective services and also to increase their market share to 25% in health and social
care sector of UK.
Objectives: The objective of the company is to make the UK economy healthy by
providing treatment and care to the citizens of the United Kingdom (Lavis and et. al., 2005).
Organisational outcomes: Comfy care home is hiring the local social workers on
contracts and then pay them for their services. Organisation needs to ensure that the basic social
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amenities are available for all patients. Also Comfy care home needs to ensure the guarantee of
health and safety of the patients during the treatment.
Organisational outputs: Comfy care home is making Art and Craft centres available to
patients for determining their full potential and talents. Company is providing at least 20 hours
educational training to the residents every week (Turner and Clegg, 2014). Also the organisation
is making sure that the residents are provided with the enough amount of money for their
transport.
5.0 Needs Assessment
In the health and social care sector, major need of patients is satisfaction in the services
and treatment provided by the health care organisations. The services and treatment must be
provided to all equally without any discrimination and at affordable prices to the patients. Proper
diagnosing equipments and updated technology must be used by the organisations for providing
suitable and required care and treatment to the patients (Mouratidis, 2004). Healthy and hygienic
environment must be provided to the patients undergoing treatment in the organisations. Also the
equipments and instruments used in treatment must be clean and sterilised so that they won't
harm the patients body.
The protection of private information of patient is the most necessary ethical and legal
issues in healthcare. The conversations between doctor and patient must be kept confidential
which is specifically mentioned in provisions of the Health Insurance Portability and
Accountability Act. The management of organisations needs to ensure that doctors and staff are
taking necessary precautions for treating the patients with communicable diseases. Ethical and
legal questions arise in the health care if the history of patient is not provided to the medical
institutions (Reeves and et. al., 2011). Sexual relationships is strictly prohibited between doctors
and patients. Terminally ill patients has the right to end their life according to their will and wish.
Doctors should stay ready for such cases and also to make appropriate judgements in such cases.
These are few ethical issues and their solutions which can arises in the health care. If these issues
are handled properly and proper ethics are followed by the medical institutions then they can
provide necessary care to the patients and also to avoid any infectious disease which can
transmitted into them through the effected patients.
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6.0 Finances and Funding
The table below illustrates the expenditures for Comfy Home within three transactional year.
All amounts in £ Year One Year Two Y e a r th re e
Total Cost Total Cost T ota l c os t
Direct Revenue Costs
Salaries, NI & Pensions 65000 80,000 9 0 0 0 0
Hiring or selection 5000 4500 5 5 0 0
Staff expenses 2800 3000 3 3 0 0
Training and Development 1,600 2,200 2 8 0 0
Promotional expenses 2,300 2,900 4 0 0 0
Legal Fees 1000 2 5 0 0
Monitoring and control 1 5 0 0
Total Direct Revenue Costs 77700 92600 109600
Overheads
Accommodation 25000 30000 3 5 0 0 0
Administration costs 2000 3000 4 0 0 0
Governance 1200 2400 3 6 0 0
Total Overheads 28200 35400 42600
Direct Capital Costs
Office Equipment 3 0 0 0
Property Costs (refurbishment etc) 3000 4000 5 0 0 0
Total Direct Capital Costs 8000 9000 1 0 0 0 0
TOTAL PROJECT COSTS 113900 137000 162200
1500
500 1000
6000 4000
Illustration of income generation
The table below illustrates the different sources of income for Comfy Care Home.
Income sources for Comfy care homes2 0 1 5 -2 0 1 6 ( £ )2016-2017 (£)2017-2018 (£)
Residential Fees 5 6 0 0 0 1 2 4 0 0 0 2 4 8 0 0 0
Charities/Donations 3 5 0 0 7 0 0 0 1 0 5 0 0
Government grants 4 0 0 0 8 0 0 0 1 6 0 0 0
Total 63500 139000 274500
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The bar chart below illustrates the different sources of income for Sympathy View Care Home
Wandsworth Ltd.
Residential Fees Charities/Donations Government grants
0
50000
100000
150000
200000
250000
300000
2015-2016 (£)
2016-2017 (£)
2017-2018 (£)
Salaries, NI & Pensions
Hiring or selection
Staff expenses
Training and Development
Promotional expenses
Legal Fees
Monitoring and control
Total Direct Revenue Costs
Overheads
Accommodation
Administration costs
Governance
Total Overheads
Direct Capital Costs
Office Equipment
Property Costs (refurbishment etc)
Total Direct Capital Costs
0 20000 40000 60000 80000 100000 120000
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Based on the information provided in the above bar chart, it is clear that Comfy care
homes has lot of costs and expenses in the first year compared to second year in which the
residents are huge in number. However, the reduction in the expenses is because of the decrease
in financial resources assigned to marketing department which reduced with time.
7.0 Monitoring and Evaluation
Financial Monitoring: Comfy care home is producing and publishing their financial
reports and statements every year at the company's website. It is the prime responsibility of
general manager to collect and gather all the information related to accounts and finance based
on daily transactions (Rummery and Coleman, 2003). The data includes VAT and transaction
which are saved in the database of the company through a reliable software system and also this
financial data is audited annually.
Service Monitoring and Evaluation: Proper feedbacks and opinions are taken from the
patients after the discharge in order to find out the quality of services and treatment provided to
them. It is the main responsibility of HR manager for collecting these feedbacks and then proper
analysis must be done by them for implementing the recommendations given by employees and
patients (Stilwell and et. al., 2004). Also manager needs to ensure that this obtained information
is published in the annual report.
Swot analysis
It is used for determining the various internal and external factors such as strengths,
weakness, threats and opportunities of an organisation. It is beneficial for future growth and
improvements in the operations and activities of the organisation.
Strengths Weakness
 Availability of experienced staff and
doctors for better treatment and care of
patients.
 Cleanliness and hygiene is maintained
for ensuring the comfortability of
patients.
 Regulatory issues which result in bad
management.
 The nurses lacks excellent
communication skills due to which
patients feels uncomfortable to convey
their issues.
Threats Opportunities
 Confidentiality of patients remains in  Due to focus of people on health, there
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risk due to poor regulations.
 High competition from NHS hospital in
terms of treatment, technology and
staff.
are huge opportunities for expansion in
UK market.
 Mergers and acquisition with other
small care homes can be beneficial for
Comfy care home in order to increase
their customer base.
Gantt chart
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8.0 Conclusion and Analysis
As far as future difficulties, as per the OECD in a 2016 report, on account of England it is
important to audit the harmony between focal administration and responsibility and nearby
advancement, since unreasonable direction does not leave excessively space for neighbourhood
development. In Wales, albeit nearby independence and advancement are supported,
neighbourhood health committees don't appear to have adequate institutional and specialized
ability to drive significant developments that enhance quality. For its part, Northern Ireland has
been advancing performance management strategies for both health administrations and social
help for over 40 years, which is the reason the OECD is approaching you to more readily misuse
this collective structure to offer far reaching and centred care in the individual. It is
comprehended that the health area does include open organizations, as well as private
foundations, common society, health training and health inquire about establishments, and in
addition substances giving water and sanitation administrations. The establishments of the health
area, together, form a national health framework whose hierarchical and operational
methodology relies upon the political and managerial association of every nation specifically.
Regardless, the Ministry of Health is the leader of the segment.
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9.0 References
Ackroyd, S., Kirkpatrick, I. and Walker, R.M., 2007. Public management reform in the UK and
its consequences for professional organization: A comparative analysis. Public
administration. 85(1). pp.9-26.
Bennett, G., Dealey, C. and Posnett, J., 2004. The cost of pressure ulcers in the UK. Age and
ageing. 33(3). pp.230-235.
Campbell, N.C. and et. al., 2007. Designing and evaluating complex interventions to improve
health care. Bmj. 334(7591). pp.455-459.
Lapsley, I., 1994. Market mechanisms and the management of health care: the UK model and
experience. International Journal of Public Sector Management. 7(6). pp.15-25.
Lavis, J. and et. al., 2005. Towards systematic reviews that inform health care management and
policy-making. Journal of health services research & policy. 10(1_suppl). pp.35-48.
Mouratidis, H., 2004. A security oriented approach in the development of multiagent systems:
applied to the management of the health and social care needs of older people in
England (Doctoral dissertation, University of Sheffield).
Reeves, S. and et. al., 2011. Interprofessional teamwork for health and social care (Vol. 8). John
Wiley & Sons.
Rummery, K. and Coleman, A., 2003. Primary health and social care services in the UK:
progress towards partnership?. Social Science & Medicine. 56(8). pp.1773-1782.
Stilwell, B. and et. al., 2004. Migration of health-care workers from developing countries:
strategic approaches to its management. Bulletin of the World health Organization. 82.
pp.595-600.
Turner, G. and Clegg, A., 2014. Best practice guidelines for the management of frailty: a British
Geriatrics Society, Age UK and Royal College of General Practitioners report. Age and
ageing. 43(6). pp.744-747.
Walshe, K. and Rundall, T.G., 2001. Evidence‐based management: from theory to practice in
health care. The Milbank Quarterly. 79(3). pp.429-457.
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