Managing Human Resources in Health and Social Care: Doc

MANAGING HUMAN
RESOURCES IN HEALTH
AND SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P 1.1 Explain the factors to be considered when planning the recruit of individual to work in
health and social care..................................................................................................................1
1.2 Influence of legislative and policy frameworks on selection, recruitment and employment
of individuals at St-Margaret's Nursing Home............................................................................2
1.3 Different approaches that may be used to ensure the selection of the best individuals for
work at St-Margaret's Nursing Home.........................................................................................2
2.1 Theories of how individuals interact in groups in relation to the types of teams that work
in health and social care..............................................................................................................3
2.2 Approaches that may be used to develop an effective team working in health and social
care..............................................................................................................................................4
TASK 3............................................................................................................................................4
3.1. Explaining different ways in which the performance of individuals working in health and
social care can be monitored.......................................................................................................4
3.2 Determine the ways of training and development need of the worker. ...............................5
3.3 Different strategies for boosting the continued development of workers in the health and
social care workplace. ................................................................................................................6
TASK 4............................................................................................................................................6
4.1 Explaining the theories of leadership applied in health and social care workplace and
preferred leadership theory.........................................................................................................6
P 4.2 Analysed how working relationships may be managed.....................................................7
P 4.3 Own development influenced by management approaches...............................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Managing human resources in health and social care organisation is one of the difficult
and essential task for its HRM department. In case of St-Margaret's Nursing Home. Organisation
they are facing variety of issues regarding to human resource department. Present report is on St-
Margaret's Nursing Home. Organisation which is London based healthcare organisation. As per
the scenario, the organisation is facing several types of human resource challenges within
organisation environment. In addition to it, variety of legislative policies must be considered by
HRM department of the organisation and the report also overs evaluation of approached that may
be used to developing an effective team working in health and social care settings.
TASK 1
P 1.1 Explain the factors to be considered when planning the recruit of individual to work in
health and social care
Health and social care is one of the emerging industry in UK, numbers of factors are to be
considered by HRM professionals of a social care organisation in industry during planning the
hire of individual to work in health and social care sector.
Overall recruitment aim: In order to setting up a new recruitment planning within St-
Margaret's Nursing Home locates in Central London. Which is facing wide range of issues in
terms of high rate employees turnover, poor working condition, net enough benefits or a negative
atmosphere form management (Chartier, ed., 2014.). In context of removing all the issues from
the health case setting, its HRM professionals need to recognise those peoples who can better
perform in these areas of business.
Cost of recruitment: Costing of the recruitment process is needed to be taken into
account by HRM professionals of St-Margaret's Nursing Home during having hiring process
within the business environment. Overall costing must be computed by management department
of the firm which will incur within business while recruitment process is being done.
Core objectives of the organisation: Core organisation of the organisation also affecting
the recruiting approaches of St-Margaret's Nursing Home (Duckett and Willcox, 2015.). To
overcomes from such above discussed issues, its HRM professionals need to considered quality
of health-care professionals to betterment within its existing facilities.
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1.2 Influence of legislative and policy frameworks on selection, recruitment and employment of
individuals at St-Margaret's Nursing Home
In order to conducting better and effective recruitment process within St-Margaret's
Nursing Home, its HRM professionals need to be taken into accounting various types of
legislative and legal policies or frameworks on selection and hiring of new health professionals
within the organisation.
Employment act 2008: According to the Employment act 2008, it implies that, numbers
of conflict and disputed situation should be addressed by St-Margaret's Nursing Home's HRM
professionals clearly during conduction of hiring process within business environment (Hawn,
2017). In addition, the enterprise require to making consideration upon all applicant fairly and
resolve conflicts among them to having utilisation of such areas where something new
development can be utilised in sufficient form.
The equality act 2010: According to equality act 2010, it defines that, all new health-care
professionals which would be recruited within St-Margaret's Nursing Home must be given equal
opportunity to reviewing their capability in this sector. No one would be discriminated by age,
gender, sex, race, creed, faith and religion. So better hiring process might be executed within
business environment.
Equal opportunity act 2004: As per this legal act, it implied that, all program organised
by St-Margaret's Nursing Home organisation at workplace, where each applicant must be given
equal opportunity to making participation within recruitment method so that each employees can
get appropriate chances to getting desired job in organisation (Phillips, Mayer and Aday, 2017).
Discrimination act 1995: As per this act, all apprentice must be treated equality and no
one will be discriminated on the basis of gender, sex, religion, age and some other factors. So
better hiring process can be taken by HRM professionals of St-Margaret's Nursing Home.
1.3 Different approaches that may be used to ensure the selection of the best individuals for work
at St-Margaret's Nursing Home
Two different kinds of approached that involved for selection and recruitment process for
the best health-care professionals within St-Margaret's Nursing Home. Organisation which is as
below:
Online test: Online test is one of the best approach for hiring new health-care
professionals. In this way, it consisted of various question which is associated to health-care
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services and its subject knowledge (Wagner, Austin and Bonomi, 2017). In addition, the IQ test
of applicant can be examined by asking quality of IQ oriented questions towards health and
social care sector. It is capable enough process to identifying the appropriate candidates for
suitable posts in St-Margaret's Nursing Home.
Interview: This is an essential approach which can be utilised by St-Margaret's Nursing
Home's HRM professionals during hiring process which is being done at workplace. Its HR
officer need to consider each candidates within interview process which is selected from online
tests. By asking face to face question, professionals of health-care organisation will be able to
better interact with all candidates and recognise suitable applicant for desired post on which they
want to get job (Buntin, Burke and Blumenthal, 2017). With the assistance of interview
approach, its professionals will figure out characteristic and skills of candidates and also check
out the confident level and communication process of application during interview process.
Hence, it can be said that, both approaches of selection candidate within St-Margaret's
Nursing Home. Organisation is highly efficient which must be taken into account by HRM
professionals of firm.
TASK 2
2.1 Theories of how individuals interact in groups in relation to the types of teams that work in
health and social care
There are different people have set of perception and their way of behavior also different
from the other team. There are various type of states that are included in Tuckman’s and they are
as follows:
Forming process : This is important stage when each member face different type of problem. In
other words, each member has not understanding of the skills and capabilities that each one
possess. Apart from this, members also don’t have appropriate understanding of the reason for
which the team is formed. This is the situation in which conflicts take place when the rate of
interaction among members if low. For example, companies develop a team in order to resolve
the issues that are faced by customers regarding the products or services. At initial stage
members may not be sure of the actions that are needed to be taken.
Storming process: In this step, each of the member get to know each other. Further, they also
push others so that they can perform their roles and responsibilities. This stage arise when
conflict between team members take place. Members of the team are not sure fully for in respect
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of trusting. People work with an aim to complete the task and this does not involve any type of
support from other but they focus on trusting their own skills and capabilities.
Norming process: In this stage, all the members get to know each other and they also understand
the skills that each of the member possess (Payne, 2015). Further, they also eliminate the
differences that each of the member has and thus it reduces the conflict situation. All the
member aim at understanding the main purpose of forming the team and work accordingly.
Performing: As per this stage, all the members reach a leave where hard work is involved. The
rate of coordination and interaction is high and they get to know others more closely. Thus all are
focused on attain the set objectives in appropriate manner.
Adjourning: In this stage, the main purpose of forming a team is attained. There are certain time
period for which team is formed and this is the stage in which the main purpose of the team is
completed.
2.2 Approaches that may be used to develop an effective team working in health and social care
In this way, they formed an effective team to resolve the issues. There are divided into
different way that would be applied at St-Margaret's Nursing Home as follows:
Leadership Quality: In order to make sure that there is one leader in the team to guide the
other employee and they are very full efficient person to understand the problem of other people
can be solved. Many issues are faced in the group so that the leader would manage the whole
system.
Effective interaction: It is very important thing when it is required interacting with the
other employee and they are every thing know about to every employee. Each member will
increase the skills quality and their capability. It is make sure that each member understand the
requirement of people and they will help to other employee.
Determining the Goals: The organization has specific goal to achieve their target and each
member of organization to identify the proper requirement of company(Forsyth, D.R., 2018).
This is very important thing for any company because business process has to be done with the
help of employee and they are finding the new approaches to the firm. The growth of company
depend upon their quality of product. They are creating their own target to solve the issues in
step by step to full-fill the need of customer.
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TASK 3
3.1. Explaining different ways in which the performance of individuals working in health and
social care can be monitored.
Management of St Margaret's Nursing Home can utilize the various types of plan of
action by which the performance of the care provider can be identified.
In the report given beneath there are some plan of actions;
Quality of wok done- It becomes helpful enough to know the satisfaction level of workers when
efficient and proper care is provided by the worker. When information is collected from
consumer of services, then they will be sufficient enough to know the taste for the whole amount
of work that was conducted by the care providers (Chelladurai, and Kerwin, 2017).
Feedback- Feedback plays efficient role in understanding the performance of the workers
of the company. By taking feedback company can identified the performance of the workers and
also do improvement in the performance of the services. As there are different perceptions taken
by people on there mind. By taking feedbacks company also come to know various ideas and
thoughts. Feedback also helps in identifying the issues and problems faced by the patients by
that company can measured the performance of the workers and make improvement.
Efficient and regular monitoring- Monitoring on regular basis removes many issues and
problems in the company. By doing proper and efficient monitoring, the performance of the
worker can easily be identified and it is improved at initial stage. By regular monitoring on the
performance of the work, there is a awareness among the workers about their performance.
There are various methods to monitor the performance level of employees in which One of the
best technique is 360 degree appraisals. It is the method by which company can evaluate the
performance level of their workers and feedbacks are nominative by the number of employees.
This evaluation is accomplished in form of ratings by the various parameters of performance.
Scale of parameter which is normally used in the company is between 1 to 6. If worker's total
rating is less than the average rating then company provide them special learning and training
programs.
Apart from this, there are many other methods to evaluate the performance level such as
management by objectives, measuring productivity by quantitative and qualitative method,
measurement of sales volume and service productivity and so on. These all methods are helpful
in evaluating and assessing the performance level of workers. Company can control the negative
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impacts and increase the positive impacts which are required to raise performance level of
employees in their business.
3.2 Determine the ways of training and development need of the worker.
Training and development plays efficient role in the development and growth of the
organization. There are various kinds of ways that are helpful in identifying the needs for
providing training and development programme at St Margaret's Nursing Home. There are some
reasons for giving training to the worker which are as follows:
Performance of workers- the performance of the workers are the first factor by which
company can know about training and development for worker (Guest, 2017). When any
individual is recruited in the company, the gaols and objectives are set, but if the target is not
achieved and it nit according to the expectation than there is training required.
Lack of understanding for the responsibilities- In the organization the roles and
responsibilities are allotted as per the knowledge and qualifications of the worker. But if any
worker are not able to perform their work in effectual and in proper manner than it is very
important to provide training to them.
Lack of cooperation and coordination- coordination in work and cooperation with other is
the crucial factor in taking decision of training. As in health-care business or company there is
lot of cooperation required to complete the work accordingly. When the goals and target in not
able to achieve because of lack of cooperation and c ordinations than it is essential to provide
training to the workers (Bratton. and Gold, 2017).
3.3 Different strategies for boosting the continued development of workers in the health and
social care workplace.
Training and development is not for one time done work. It is the work which is to be
done on continuous basis. It is important for the company to give continuous training to for
development and improvement and growth on the performance of the workers. When employee's
performance of work is continuously improved in regular manner than the skills and capabilities
are increase to high level.
There are some strategies for promoting continuous development of workers in the company-
Coaching and mentoring- Workers at St Margaret's Nursing Home do frequently
mentoring, by that workers are able to understand the problems and issues they faced by each
other.
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Motivation- Motivation is the important aspect of the health and care business. By
motivating the junior employee's, the performance of the worker is enhanced to great extend. The
work will full of efficiency by motivation (Brewster, 2017).
There is model which defined the needs of the employees. Maslow's hierarchy theory. In this
model the basic needs of the employees are determined. The basic needs include food, cloth and
shelter. These are the basic needs of the employee's which is important to be fulfilled by the
company. Self esteem, love and affection and safety are also the basic needs of the employee's.
If a company fulfils all these needs and wants of the employee's, the work performance and
expectation from the worker will defiantly be achieved. All these orbits are largely effective to
make the business to grow and develop.
TASK 4
4.1 Explaining the theories of leadership applied in health and social care workplace and
preferred leadership theory.
There are so many types of models that are largely effective for making workers to
execute there work in effectual way (Rees and Smith, 2017). At St Margaret's Nursing Home
there are two models is applied for leadership which are as follows:
Situational model- This model can be observed to be the form of model that is dependent on the
kind of situations employees are facing in the organization. According to the model, leader make
use of their knowledge and skills depending upon the state of affairs that are faced by the
workers. This is helpful to know the main reason of the issues and correct track are chooses so
Issues can be easily overcome by the workers.
Behavioural Model- In this model, workers are able to develop knowledge and skills of the
leaders when responsibilities and roles are provided. This is helpful to make the workers to
improve their work and develop their capabilities in effective way. More over, this model enable
the employee's to become self dependent and can able to solve the problem by taking stand in the
organization (Cascio, 2018).
P 4.2 Analysed how working relationships may be managed
In terms of St-Margaret's Nursing Home. Organisation, it is essential to be taken into
account to maintaining better relationship and positive attitudes among them. There are some
strategies listed below which can be useful in managing food working relationship with diverse
workforce of the health-care organisation. Each employees of the organisation positively
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engaged with each other at workplace in context of execution of varied of health-care facilities
which is expected from its clients in market (Bodenheimer and Pham, 2017). Team working and
working in collaboration is necessary part for each healthcare organisation in terms of
feasibilities of various health and social care exercises of the firm. Each member should be polite
and reliable on which its client can easily trust and share their personal issues which they want to
share. In addition, every team should have a clarity of his role and they know each other within
the team effectively, so that they can serve health and social care services towards clients
efficiently. St-Margaret's Nursing Home organisation is currently facing various issues in order
to having less turnover of the employees in case of provision of better and quality of healthcare
services. So its professionals required to make efforts to build up effective communication
system among each employees to well managing better relationship at workplace. Instant service
provision is also necessary part for the organisation, so its health and social care professionals
require to utilisation of numerous technological instrument to connect with each other and
provision facilities at faster rate.
P 4.3 Own development influenced by management approaches
While working as human resource officer within St-Margaret's Nursing Home
organisation. I was able to learn several new things and skilled which must be possessed by a HR
officer of healthcare organisation. In this case during working with the post, I made influenced at
wide level by implementing several management approaches. Which is as below:
Team working: Team working one of the crucial factor that wast adopted by me for
completion of various collaborative tasks within the business environment within perfect form.
While working as HR officer in St-Margaret's Nursing Home firm. I made efforts to interacting
with each team member and understood each issues which is facing by them during delivering
healthcare facilities and social care services of business (Bodenheimer, Chen and Bennett,
2017.). While working as a team, I made motivative each team member to completion of difficult
tasks within the business environment efficiently.
Leadership: Different kinds of people possess diverse types of characteristics and skills
which make then development of own leadership styles within the business environment. In case
of proper development, my skills and personal experience related to leadership approaches made
me capable enough to effectively interacting with my sub-ordinate executives and employees. So
I wan able to efficiently guide them to completion of each health and social care difficult task in
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easy manner. From this aspect, I was able to better understand such skills and experiences which
must be possessed by a leader in social care organisation. I was able to made developed myself
more and directing it within well manner.
CONCLUSION
From the above analysis, it is concluded that managing human resources is highly
efficient factor for St-Margaret's Nursing Home. Organisation. It is essential for conduction of
proper training and development program towards its fresh employees to making them efficient.
In addition to it, all employees must be interacted with each other at workplace during team
working and co-operating varied healthcare and social care activities within the business
environment. So in case of resolving it employment turnover issues, its professionals require to
condition of fair recruitment program at workplace. As working on HR officer post I was able to
learn several new skills effectively.
REFERENCES
Books and Journals
Bodenheimer, T. and Pham, H. H., 2017. Primary care: current problems and proposed
solutions. Health Affairs.
Bodenheimer, T., Chen, E. and Bennett, H. D., 2017. Confronting the growing burden of chronic
disease: can the US health care workforce do the job?. Health affairs.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C., 2017. The integration of human resource management and corporate strategy. In
Policy and practice in European human resource management (pp. 22-35). Routledge.
Buntin, M. B., Burke, M. F. and Blumenthal, D., 2017. The benefits of health information
technology: a review of the recent literature shows predominantly positive results. Health
affairs.
Cascio, W., 2018. Managing human resources. McGraw-Hill Education.
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Chartier, Y. ed., 2014. Safe management of wastes from health-care activities. World Health
Organization.
Chelladurai, P. and Kerwin, S., 2017. Human resource management in sport and recreation.
Human Kinetics.
Duckett, S. and Willcox, S., 2015. The Australian health care system(No. Ed. 5). Oxford
University Press.
Forsyth, D. R. 2018. Group dynamics. Cengage Learning.
Guest, D.E., 2017. Human resource management and employee well‐being: towards a new
analytic framework. Human Resource Management Journal. 27(1). pp.22-38.
Hawn, C., 2017. Take two aspirin and tweet me in the morning: how Twitter, Facebook, and
other social media are reshaping health care. Health affairs.
Payne, M. 2015. Modern social work theory. Oxford University Press.
Phillips, K. A., Mayer, M. L. and Aday, L. A., 2017. Barriers to care among racial/ethnic groups
under managed care. Health Affairs.
Rees, G. and Smith, P. eds., 2017. Strategic human resource management: An international
perspective. Sage.
ss
Wagner, E. H., Austin, B. T. and Bonomi, A., 2017. Improving chronic illness care: translating
evidence into action. Health affairs.
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