Managing Human Resources in Health and Social Care: A Comprehensive Guide

This comprehensive guide explores the critical aspects of managing human resources in the health and social care sector. It delves into the factors influencing recruitment, selection, and employment, examines theories of individual behavior and team dynamics, and analyzes strategies for performance monitoring, training, and development. The guide also discusses leadership theories applicable to the healthcare workplace and explores the impact of management approaches on individual development. Through a detailed analysis of the London Nursing Home case study, this guide provides practical insights and recommendations for improving human resource management practices in the health and social care sector.

Managing Human Resources in H&SC

Table of Contents
Introduction......................................................................................................................................4
1.1 Explain the factors to be considered when planning the recruitment of individuals to work in
health and social care.......................................................................................................................5
1.2 Explain how relevant legislative and policy frameworks of the home country influence the
selection, recruitment and employment of individuals (M1)...........................................................6
1.3 Evaluate different approaches that may be used to ensure the selection of the best individuals
for work in health and social care (M1 and D1)..............................................................................6
Task 2...............................................................................................................................................6
2.1 Explain theories of how individuals for work in health and social care....................................6
2.2 Evaluate approaches that may be used to develop effective team working in health and social
care (D1)..........................................................................................................................................6
Task 3...............................................................................................................................................6
3.1 Explain ways in which the performance of individuals working in health and social care can
be monitored....................................................................................................................................6
3.2 assess how individual training and development needs can be identified (D2)........................6
3.3 Analyse different strategies for promoting the continuing development of individuals in the
health and social care workplace (D3).............................................................................................6
Task 4...............................................................................................................................................6
4.1 Explain theories of leadership that apply to health and social care workplace (350)................6
4.2 Analyse how working relationships may be managed (300).....................................................6
4.3 Evaluate how own development has been influenced by management approaches
encountered in own experience (D3) (350).....................................................................................7
Conclusion.......................................................................................................................................7
Reference list...................................................................................................................................8

Introduction
Nowadays, health care sector is facing a major shift in organisational structure, management and
functions. In order to drive a health care organisation, health care management has to face
number major challenges. In order to mitigate those challenges, it is essential to consider the
importance of human resource management in health care sector. On the other hand, the
management of health care organizations also needs to consider effective recruitment, training
and development and close supervision on the performance of the health care profession within a
health care organisation in order to improve the performance of health care organisations. Health
care organisations play a major role in conserving public health in a country. Hence, health care
management needs to take concern in terms of giving the most efficient health care service in
terms of speedy recovery of the patients. It is highly important for the health care organisations
to care the emotion and safety needs of the employees. On the other hand, waste management
also needs to be a vital concern in terms of avoiding excessive costs of health care management.
Hence, this assignment focuses on describing the importance of human resource management in
health care sector based on the given case of a London nursing home.
In the nursing home of Central London, there has not been effective communication between the
staffs and other health care professionals. On the other hand, in that organisation there has also
not been an effective human resource management (HRM). Hence, the health care organisation
has been facing challenges like high employee turnover, poor employee performance, lack of
guidelines, inadequate supervision, lack of care in maintaining proper satisfaction standards and
protocol. Hence, the organisation cannot be capable to satisfy the needs and desires of patients
and their families. Hence, the management of health care organisation has been started receiving
a number of complaints from the families of patients. The objective of this assignment is to
evaluate how overall performance of the organisation can be increased.

Task 1
1.1 Explain the factors to be considered when planning the recruitment of individuals to
work in health and social care
In order to drive a health care organisation in the most effective way, it is essential to engage the
best health care professionals in the organisational workforce. Recruitment is considered as one
of the most important responsibilities of human resource management. Hence, in order to
conduct effective recruitment, it is highly necessary for a health care organisation to consider
effective human resource department. On the other hand, strategic planning for effective
recruitment is also necessary to take into account. In order to conduct effective recruitment, a
health care organisation needs to give advertisement for their requirements. Hence, HRM of a
health care organisation needs to pay concern in terms of developing job role and person
specification. According to Almajali et al. (2016), job role is regarded to define the
responsibilities of a person in a particular post within an organisation. On the other hand, person
specification is reliable to spell what skills and competencies are required to have in terms of
being eligible to apply for a particular job role within an organisation (Arnaboldi et al., 2015).
For every organisation, including health care organisations requires in defining job role and
person specification clearly. It will help health care organisations to draw the attention of the
potential people in terms of recruiting for a particular post within a health care organisation. It is
necessary to take into account that in the United Kingdom to work as a nurse, it is necessary to
have registration in the Nursing and Midwifery Council (NMC) (Baum, 2016). Hence, for
recruiting nurse in a health care organisation, HRM of a health care organisation requires to
verify the job applicants in the post of nurse has registration at NMC or not. The untrained nurse
is not capable to give adequate care to the patients. In order to fill up the other vacancies in
health care sector, a health care organisation requires to consider that the people have a minimum
knowledge about hospital management or not. The vital concern for effective recruitment in
health care organisation needs to consider training and development planning for the new hires.
For conducting effective training, it is essential for a health care organisation to have effective
trainers and training resources. The cost of new recruitments is also necessary to include in the
recruitment plan.

1.2 Explain how relevant legislative and policy frameworks of the home country influence
the selection, recruitment and employment of individuals (M1)
Relevant legislative policy and frameworks of the home country are necessary to take into
account in terms of conducting effective recruitment and selection within a health care
organisation. For example, in order to work in health care sector for the nurses, it is mandatory to
have the registration in Nursing and Midwifery Council (NMC). On the other hand, which
legislations are also necessary to be considered in the United Kingdom in terms of recruitment
are:
 Employment Rights Act 1996 (Brewster, 2017)
 Data protection act 1998 (Bryson, 2018)
 Race Relations Act 2000 (Glendon et al., 2016)
 The Equality Act 2010 (Marchington et al., 2016)
Health care sector plays a major role in the employment market. In terms of retaining employees,
it is necessary to consider so that every employee can be treated equally within an organisation.
On the other hand, an organisation requires to have an effective human resource management in
terms of fulfilling the needs and desires of the every employees equally. In addition, every
organisation including health care organisation requires to provide reliable compensation and
benefits. If an organisation lacks to have effective human resource management, it is quite
natural that the employees face delay or disruption in receiving salary. HRM in organisation
requires providing every necessary record about the performance of employees. On the other
hand, on the activities of the employees that HRM needs to pay vital concern. In terms of
maximising employee performance, the above mentioned legislations are considered highly
reliable. With the help of these legislations, the UK government restricts the organisation to
behave with the employees unethically. In considering the Data Protection Act, every
organisation including health care organisation is bound to keep employee regarding data and
information confidential. The above mentioned acts are also reliable in terms of maintaining
equity in behaving with the employees. In order to run health care organisation, the employment
of the nurses plays a major role in representing the workforce in health care sector. It is

necessary to consider a common standard in terms of measuring the performance of the nurses in
the United Kingdom. Hence, the health care sector in the United Kingdom considers ICN’s
Nursing Care Continuum Framework. Hence, it has been seen legislative and regulatory
framework of the United Kingdom plays major role in the recruitment within health care
organisations.
1.3 Evaluate different approaches that may be used to ensure the selection of the best
individuals for work in health and social care (M1 and D1)
One of the vital responsibilities of human resource management is to select the most suitable
employees in terms of developing the workforce within health care sector. In general, employee
selection process is started with the preparation of job roles and person specification. The
advertisements of recruitments are given in various Medias like social networking media, news
paper media and television media. After that an organisation starts to receive the job
applications. Hence, HRM of an organisation requires to make a short list of the applicants in
order to call them for interview. In terms of conducting effective interview, it is highly reliable to
make effective questionnaire, which is reliable in terms of understanding skills and competencies
of the people. A recruitment test can also be taken in terms of comprehending a candidate is how
much efficient and eligible for executing a particular post within a health care organisation.
Based on the result of the interview and a test, the candidates are again shortlisted for final
selection. The candidates who are finally selected are necessary to be called for document
verification and for negotiating with salary. After this step, employees are finally recruited
within an organisation by signing a defined and agreed contract with the employers (Marsick and
Watkins, 2015).
The other important approach of selecting employees is assessing the skills and competencies of
the employees in terms of involving the candidates to execute a number of different tasks. In the
United Kingdom in terms of selecting employees with this approach, there are assessment
centres. An assessment centre pays concern in terms of understanding the reality and authenticity
of a particular job and particular organisation. The tasks are set in terms of aligning with job
description and person specification. Based on the performance of the tasks, candidates are
shortlisted in terms of employing within a particular organisation. Health care organisations can
also follow this approach in terms of recruiting the most efficient employees for developing their

workforce. Assessment centres gives priority of group exercises in terms of understanding the
skills set of the candidates (Nickson et al., 2017).
Task 2
2.1 Explain theories of how individuals for work in health and social care
Social and behavioural science theories are necessary to consider in terms of working in the
health care sector. Two important social and behavioural science theories are – social cognitive
theory, the health belief model.
Social cognitive theory
According to (Noelke, 2015), social cognitive theory is highly considered in terms of being
engaged in social communication while working in a social and health care sector. The health
care professionals require to consider this theory in terms of developing social relationship and
interaction with co-workers and the patients. This theory is concerned about considering
psychology, education and communication in terms of improving information data and
information sharing process within health and social care organisations. In order to take the best
care of the patients within a health care organisations, it is priority to foster internal
communication between the nurses and employees so that in the absent of a particular care giver
of a patients, the another care giver is able to take perfect care of the employees. On the other
hand, this theory helps health care professionals in terms of understanding how to behave in
terms of comforting a particular patient. Social cognitive theory helps health care professionals
to focus on environment, situation, expectations, observation learning, reinforcements, self-
efficacy, emotional needs and reciprocal determinism in terms of behaving with their patients
and colleagues.

Figure: Social Cognitive Theory
(Source: Stoddart and Evans, 2017)
The health belief model
As opined by (Almajali et al., 2016), the health belief model is highly considered in terms of
comprehending health behaviour. This model is a framework, which is considered to motivate
people in health care sector for undertaking positive health actions. This theory helps the health
care professionals to understand how to interact or behave with a particular patient so that he
himself becomes motivated for fighting with his disease. According to the health care belief
model health of a patient cannot be improved until or unless a patient can have morale power.
The health care professionals require to consider this model in terms of having a positive attitude
towards helping the patients in gaining morale power.
Figure: The Health Belief Model
(Source: Arnaboldi et al., 2015)

2.2 Evaluate approaches that may be used to develop effective team working in health and
social care (D1)
In order to develop effective team working in health and social care sector, it is necessary to take
into account about fostering communication between employees within an organisation. Hence, a
health care organisation needs to consider effective communicational approaches like to conduct
frequent team meeting, to undertake team celebration or to foster data and information flow
within a health and social care organisation. Hence, it is mandatory for health care organisation
to adopt a suitable communicational strategy. A health care organisation needs to make their
employees to have positive interaction regarding the health of the patients. On the other hand, the
employees in an organisation also need have enough flexibility so that they can be engaged in
personal talk. It helps to increase friendship between the team members. In terms of high
engagement of the employees also, the health care organisations requires to have effective
communicational strategy. An organisation needs to have a defined system to note health related
information of the patients so that in the absence of a particular care giver and other health care
professionals can be able to handle a particular patient. The health care organisation requires to
maintain a tracker in order to note down the health regarding information of the patients. In order
to engage employees in effective communication, human resource management plays the most
important role. Face to face communication, social networking communication, e-mail
conversation and phone conversation are highly reliable to consider the communication between
employees within a health care organisation.
Task 3
3.1 Explain ways in which the performance of individuals working in health and social care
can be monitored
Monitoring performance of the employees is considered a serious responsibility of human
resource management within an organisation. A health care organisation requires to have an
effective human resource management in terms of keeping close supervision on the performance
of the individual employees. Assessing performance of the health care professionals and other

staffs are also necessary in terms of improving the overall performance in a health care
organisation. Human resource management requires to give constructive and justified feedback
to the employees in the health care organisation so the employees can concentrate on correcting
their errors in performance. The employees of health care sector have to execute job role with
extensive care. It is because their job role is regarded to provide service to the patients in terms
of improving their health. A single error of the performance of the health care professionals can
affect the health of the patients. Hence, human resource management requires to maintain a
particular standard in terms of controlling the performance of the individual employee. Strategic
HRM in health care organisation require to give performance regarding feed back to the
employees on daily basis. On the other hand, the HRM in health care organisation require to
maintain a particular tracker to note down every detail of employee performance. In addition the
health care management also needs to consider performance appraisal policies in terms of
motivating employees for increasing performance. Health care organisations require to consider
the employees in giving financial reward in encouraging employees for doubling their
performance. On the other hand, giving employees award for the best dedication, or the best
performance is also considered as highly motivating towards increasing performance of the
employees. Strategic human resource management in health care organisations also needs to
evaluate where the employees needs to receive training and development of the performance.
3.2 Assess how individual training and development needs can be identified (D2)
Strategic human resource management in health care organisation requires to take concern in
terms evaluating in which areas the organisational employees cannot perform up to the mark. In
order to identify who in the organisation needs to receive training and further progress of
performance, the human resource management needs to keep close supervision on the
performance of the every individual employee. On the other hand, human resource managers
also have necessity to have face to face conversation with the employees so that they can be
aware about the strengths and weak points of them. The proper understanding about employee
skills and ability helps the human resource management to undertake the appropriate approach in
terms of improving the performance of the individual employees. In a health care organisation, it
is highly necessary to consider effective training and development policies to correct the errors
of employee performance. It is necessary to note hereby that only to maintain a proper tracker

about noting all the information regarding employees’ performance, human resource
management in health care organisation will be capable to identify the training and development
needs of the employees.
3.3 Analyse different strategies for promoting the continuing development of individuals in
the health and social care workplace (D3)
In terms of ensuring continuous development of employee performance in health and social care
organisation, human resource management requires to develop communication between the
employees. It helps the human resource management to develop a cooperative work
environment, which is highly reliable in terms of developing whole workforce of an
organisation. O9n the other hand, h8uman resource management needs to consider in providing
employees feedback regarding their performance on daily basis. It helps the employees to be
concerned in terms of improving performance continuously. In order to improve performance, in
health and social care sector, two premium needs are training and information. Human resource
management requires to identify where the employees require training in terms of developing
their performance and conducting effective training programme according to identification. In
addition, human resource management requires to engage the employees in having effective
communication in following various ways like social networking media, email conversation and
telephonic conversation except face to face communication. Effective communication helps to
boost information share between the employees.
Task 4
4.1 Explain theories of leadership that apply to health and social care workplace
Leadership is the process of influencing the various activities of an organised group so that the
group focuses on achieving the goals and objectives of the organization (Antonakis and Day,
2017). The health and social care sector makes use a number of leadership approaches in order to
motivate their employees and improve their performance. Some of the most common leadership
theories that are used by leaders of London Nursing Home have been discussed below:

Transformational leadership is a common leadership style in which the leader works with their
subordinate in order to identify the required changes and helps the subordinate in creating a
vision so that they can guide the changes through inspiration (McCleskey, 2014). The leaders of
health care organizations use this leadership style because it helps in enhancing morale,
motivation, and job performance of the employees with the help of specific mechanism. The
leaders of the healthcare system encourage their employees to participate in various projects that
are undertaken by them. The participation of the employees in the project will help the leaders in
successful competition of the projects that will help in benefitting the patients of the
organization.
Emotional intelligence is the ability that helps individuals in monitoring one’s own and others
emotions (Goleman et al., 2013). This quality assists the individual in their thinking and
decision-making process. Some of the health care sectors of London implement the Emotional
theory of Daniel Goleman that consists of four basic elements. The ways the leaders of Health
sector make use of the four elements of the theory have been listed below
Self- Awareness: This stage helps the leader to gain knowledge about their strengths,
weaknesses, values and goals. This quality helps the leaders of London Nursing Home in making
correct decision that will be beneficial for the employees and the organization.
Self-Regulation: this quality will help the leader to manage their disruptive emotion. They will
be able to guide their employee’s ain a better manner without any kind of discrimination.
Empathy: This quality will allow the leader to consider the feeling of their employees before
making any decision.
Motivation: These qualities assist the leaders to motivate themselves in order to achieve their
targets (Carson et al., 2016).
These theories are implemented by the leaders of health and social care sector in order to
motivate and influence their employees so that they are able to achieve the goals and objectives
of the organization.

4.2 Analyse how working relationships may be managed
Working relationship in the London Nursing Home can be managed by adopting the most
suitable leadership style that will help in motivating the employees and other members of the
organization (Gabarro, 2014). Apart from leadership style, the organizational structure of the
health care organizations influences the work relationship of the health industry. For example, if
the organization follows a functional organizational structure, the people performing similar
tasks is grouped together this helps in improving the efficiency of the organization and the
interaction between employees increases. If the organization is following divisional structure,
then the employees are categorised based on the type of project. Effective communication is
another aspect that contributes towards increasing the work relationship of an organization
(Kwiatkowski, 2017). Communication increases understanding, the employees are also able to
understand their tasks in a detailed manner. The employs are also able to understand the
requirements, issue of their patients, and handle the problems in a better manner. Thus, effective
communication helps in increasing the outcome of the organization and helps in enhancing
customer satisfaction. The management provides constructive feedbacks to their employees so
that they can work on their weak areas and enhance their performance. This is beneficial for the
employee as they are able to improve their skills and knowledge. London Nursing Home is also
benefitted by this procedure as the improved performance of the employees help in increasing
the productivity of the organization. A positive work relation has a positive influence on the
patients and they are comfortable while visiting organizations that have a positive environment.
Thus, maintain positive work environment will help in attracting more patients towards their
organization.
4.3 Evaluate how own development has been influenced by management approaches
encountered in own experience (D3)
The management of London Nursing Home uses transformational leadership style, in this style
the leaders of the organization supports all the subordinates. This leadership style helped me to
understand the significance of team building and the ways leaders influence their subordinated to
enhance their performance. The leaders helped me in understanding the skills that can be
improved and assisted me in developing new skills that will help me in future. The emotional
intelligence theory that is used by the management of the firm allowed me in understanding the

importance of emotional bonding and the ways we can help and motivate other members of the
form by considering their emotion before making any kind of decision. This theory helped me in
increasing my knowledge and understanding about human emotions. I was able to motivate my
fellow colleagues after gaining information about their issues and problems. The management of
the organization takes initiative of improving their work relationship with their staffs and other
members of the organization. Working relationship helped me in improving my communication
skills. The management always tried to interact with all their employees so that they are able to
work with changes that take place within the organization. I was able to learn about career
developmental process and the ways the management uses effective approaches in order to
benefit the organization. The management and the leaders of the organization provided feedback
about the performance of the employees, these initiatives helped me in understanding the skills
that are lacking in me and I was able to gain important information about career development.
Thus, it can be understood that the approaches and techniques that are used by the management
plays a vital role in influencing the employees and other members of the organization.
Conclusion
Thus it is concluded that in terms of improving performance in health care organisation, it is
necessary to consider effective human resource management. Human resource management of
the health care organisation requires to pay major concern in terms of correcting the errors of the
employees regarding performance. It is because the performance of the employees in the health
care sector directly affects the health of the employees. Hence, the human resource management
requires giving priority in identifying where the employees cannot perform up to the mark and
according to the identification human resource management require to arrange suitable training
in terms of developing performance of the individual employees. Developing information flow
is considered as one of the most important needs to develop overall performance of a health care
organisation.

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