Managing Human Resources

This document provides insights into managing human resources, specifically focusing on performance management models, approaches to managing remote teams, and the role of line managers in performance management. It discusses the planning, monitoring, reviewing, and rewarding stages of performance management models. It also explores the theories and approaches used by human resource managers to manage remote teams and enhance employee performance. Additionally, it highlights the challenges and benefits of managing human resources in a remote work environment.

MANAGING HUMAN
RESOURCES

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Performance Management Models.............................................................................................3
Theories and approaches of managing remote teams and the role of line managers in
performance management...........................................................................................................5
Approaches taken by human resource manager to manage performance of people operating
from home...................................................................................................................................8
CONCLUSION.............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Performance management is an approach through which an organisation analyse the
performance of the employee's, of a department and of overall organisation for the achievement
of the organisational goals and objectives. Performance management cycle involves several
stages, which include planning, monitoring, reviewing and rewarding. With the help of
performance management cycle, an organisation can enhance the flexibility, employee
motivation and increase the competitiveness through optimum utilisation of resources. Citrix
Systems is a software company through which they provide services which are related to server,
application, networking, cloud computing and desktop visualization. The company was founded
in 1989 and is currently operating in 40 countries. The company focuses on creating a medium
for employees through which the productivity and creativity of employee's can be enhanced.
This project consists all the necessary information regarding the management of the human
resource, the performance management of the organisation and operations of the business to
enhance and motivate the employee's for better performance (Agnihotri and Agnihotri, 2018).
MAIN BODY
Performance Management Models
Performance management is an systematic process which aims to develop and enhance
the performance of the employee's. An effective performance management can be maintained
through efficient two way communication among the superiors and the sub-ordinates. This
process help the employees to enhance the skills of the employees which will help them to
perform better and complete the assigned tasks and duties effectively and efficiently. The model
of performance management help the business in the achievement of the desired goals and
objectives through which the business can achieve the competitive advantage. The process of
performance management help the organisation to monitor the performance of the employee's
and provide the necessary training and development sessions and provide feedbacks for
employee development through which employee's can perform the assigned tasks and duties
efficiently . The model of performance management is an ongoing process which is followed by
the organisation for the time span of an year (Akingbola, 2015). The model or cycle of
performance management is performed by following four stages, which are planning,

monitoring, reviewing and rewarding of the performance of the employee's and of overall
organisation. The stages of performance management models are explained below:
Planning- This is the first step of performance management model which involves the building
of a strategic plan and setting the desired goals, SMART goals and objectives that needs to be
accomplished by the organisation. This stage is carried out in the start of each business year in
which an organisation strategically plan through which the employee's can be directed towards
the right direction and the goals can be achieved strategically. In this stage of performance
management model the standards of performance are set by the organisation. This stage also
involves setting of SMART goals which needs to be accomplished by the organisation. The
training and development which is required for the employee development is also identified in
this stage of the performance management cycle (BELOSTECINIC and ŞARGU, 2020).
The several benefits of planning in the performance management cycle are: A business can
strategically plan the actions and steps that need to be taken for the accomplishment of the
organisational goals. Strategic planning help the business to perform tasks efficiently.
The drawbacks of planning process in the performance management model are: The planning
process can be time consuming which might delay the functioning of the actions and the
business also limits the options that can be adopted.
Monitoring- Performance management model help the business to set the goals, performance
standards and identify the actual performance of the employee's. This stage of performance
management help the organisation in monitoring the performance of the employees in the
achievement of the organisational goals and the deviation or gaps between the standard
performance and actual performance are monitored. The companies should monitor the
performance of the employees twice a year which can help the business to identify the
performance gaps which creates a barrier in the achievement of the organisational goals and the
necessary feedback and training can be provided to the employees for effective involvement in
the achievement of the organisational goals (Carpitella and et.al., 2018).
The several benefits of monitoring in the performance management cycle are: This step help the
business to critically observe and monitor the key performance and also helps in identifying the
performance gap through which necessary corrective actions can be taken.

The drawbacks of monitoring process in the performance management model are: The process
of monitoring can create lack of trust, will make employee's demotivated and the management
can violate their privacy (Cascio, 2015).
Reviewing- With the help of the performance management model, the performance of the
employee's are reviewed. This stage involves the reviewing of the performance standards and the
actual performance through which the business can analyse the goals which have been achieved
by the organisation. In this stage of performance management model, management gives
feedbacks to the employee's for their performance an possible solutions are recommend to
enhance the performance of the employee's and to develop the employees to perform the
assigned tasks and duties effectively.
The several benefits of reviewing in the performance management cycle are: The performance
reviewed by the management can help to improve the performance and corrective measure can
be taken for improvement.
The drawbacks of reviewing process in the performance management model are: This stage can
lead to delays as it is a time consuming process through which the necessary information will be
delivered late (Kmecova, 2018).
Rewarding- This is the last stage of the performance management model and this stage plays a
crucial role in motivating the employee's. This stage involves rewarding the employee's for their
contribution in the achievement of the organisational goals which drives satisfaction of
employee's from their job. The employee's can be rewarded through compensation programs,
bonus schemes, promotion, public acknowledgement and through providing vacations. The
rewards that are given to the employees should be monetary which helps to motivate employee's
and enhance the performance of the employee's.
The several benefits of rewarding in the performance management cycle are: This stage help the
organisation to enhance the productivity of the employee's and the business can deliver
employee satisfaction and retain their top talents (Mahajan, 2015)
The drawbacks of rewarding process in the performance management model are: This stage can
also create a negative impact as the employee's can sense biasness which can be factor of
demotivation of employee's from their jobs.

Theories and approaches of managing remote teams and the role of line managers in
performance management
Human resource managers uses different approaches and theories in order to mange and control
the human force in an organisation. Different approaches used by Human Resource Manger in
Citrix are discussed as:
Human Resource Mangers sets work expectations and deadlines in order to promote
quality and timely work for the remote workers.
Employees working on different projects are given special assistance for enhancing
communication skills. Effective communication via virtual networks will help to communicate
employees from different teams.
Citrix implement project management software in order to evaluate the performance of
each employees,projects and task assigned and accomplished. Project management software
keeps a track on different activities related to task, renders complete information pertaining to
employee performance and information sharing. It also keeps record of work of all employees,
human resource manager in Citrix rewards employees who are performing very well.
Human resource sets boundaries and benchmarks for accomplishment of task at given
deadline. All the employees performs given task according to the working policies (Noe, R. A
and et.al., 2017).
Human resource mangers communicates the organisational objectives and goals or the
strategic plans will are formulated by top level management to the employees effectively via
different virtual platforms, it focuses on task that has to be performed by employees which
drives great work engagement.
Employees working from remote location human resource manger does not follow any
specific process and procedures, the manger focuses on meeting organisational objectives and
goals effectively at given time.
Human resource manger implements different theories in order to conduct smooth
functioning of the organisational goals and objectives. these theories are been applied to mange
the workforce, to understand employee behaviour, to motivate and to build working employee
relationship for the employee operating from remote location (Shirokovа, S. V. and Loginova,
A. V., 2015).

Human resource manger in Citrix uses organisation behaviour theory in order to
understand the behaviour of the employees from different locations. This theory promotes
leadership, motivation and creativity to the human resource managers. People from different
location results to promote diversity in the organisation which can also negatively impact
organisational objectives. to reduce clashes of opinions and conflicts, human resource manger
applies organisational behaviour theory in order to understand the behaviour, response, needs
and wants, to implement smooth functioning. Human resource manager establishes different
employee engagement software to determine and evaluate the performance of each employee
and conducts different social interactions via online platforms to ensure working relationship
among employees.
Motivation theory is another theory used by human resource manger in Citrix, this theory
focuses on rendering motivation to the employees in order to achieve productivity of work.
human resource manger identifies the performance of the employees by performance evaluation
software. The manger uses different motivational tools like monetary and non monetary rewards
to the employees at remote locations. Employees who are working highly efficiently they are
been rewarded and the employees who are not performing according to the established
performance benchmarks they are given special assistance and training via online platforms
(Wehrmeyer, W. ed., 2017).
AMO (ability, motivation,opportunity) theory is used by human resource manager in
Citrix, where ability refers to the practices carried by human resource manager to evaluate
performance of employees, it involves rendering training and development programmes to
enhance the abilities and skills of employees, whereas motivation refers to the technique to
reward and motivate employees for smooth and efficient performance, opportunities includes
practices to engage employees in carrying organisational objectives by rendering new
opportunities. these includes the decisions taken by the top level authority and delegated to the
employees to accomplish desired goals and objectives.
Role of line managers in performance management
Line manager- A line manager monitor and manages employee's performance and
participation in the achievement of the organisational goals. A line manager is often called as a
front line manager who implements and enact all the HR policies of the organisation. The basic
duty of a line manager of Citrix is to motivate, guide and provide feedbacks to the employee's so

that the performance can be improved and overall productivity of the organisation can be
enhanced (Mayo, 2016).
The several roles of a line manager in the performance management of Citrix are explained
below:
To communicate the importance of performance management through which the employee's can
enhance their performance and through which the employee's can sense their roles and
responsibilities. Line manager of Citrix also helps the employee's through providing the
appropriate guidance to the employee's for the accomplishment of the organisational goals. Line
managers also reduces the burden of work which can lead to employee motivation and better
performance. A line manager also measures the performance of the employee's based on the
standards and take corrective actions when are required. Citrix manager provide performance
appraisal benefits to the employee's through evaluating the performance which will help in
enhancing the productivity and efficiency of the employee's.
The role of line manager for a successful safety and health management is to provide
commitment to the employee's, plan policies, implement and execute the plans, measure the
actual performance of the employee's and provide accurate reviews to the employee's through
which the performance of the employee's can be improved and competitive advantage can be
gained. It is the responsibility of the line manager to provide safety and health management
plans and programs which can affect the performance of the employee's as it can be a
responsible factor for motivating the employee's and enhancing their performance (Nawaz Khan
and et.al., 2020).
Approaches taken by human resource manager to manage performance of people operating from
home
Human resource manager has taken different measures in order to manage and review the
performance of employee operating from home. Citrix provides work from home policies and
job opportunities to improve employee performance and maximisation team efforts. Human
Resource Manager performs different roles and responsibilities to manage and develop
employee operating from home. From assigning different task to performance evaluations of
each employees Human resource manager performs different duties. Some of these measures
used by Human Resource manager are been discussed below:

The roles and responsibilities of human resource manager revolves around managing and
reviewing the performance of the employees. Performance management at physical offices are
easier but difficult while operating from homes. Different organisation uses techniques to
manage performance of employees operating from home. In Citrix, Human resource manager
has implemented monitoring software to review the performance of the employees. It
implements cloud services software which stores the information of employees in the cloud and
reviews the performance accordingly. Human resource can evaluate the performance of each
employee with the help of this software. The software renders all the necessary information from
the different task attempted, the time spent by each employee etc. which helps to measure the
productivity of each employee while at work (Nielsen, 2016).
In Citrix, human resource manager renders fair and equitable return to the employees
who are operating from home, employees are been compensated according to the performance,
accommodation and other expenses. The employer identifies ratio and the quality of task
performed by the employees in from their own devices. The performance of the employees are
also been evaluated, the productive employees are been appraised by giving them incentives, this
helps to enhance performance of the employees operating from remote locations.
Human resource manager in Citrix, schedules different virtual meets in order to
communicate with the employees. Conducting virtual meets using different virtual platforms
helps the build a working relationship and information sharing. Moreover, virtual meets helps in
effective communication to discuss different objectives and task this implement team work and
coordinated efforts. It renders different policies and procedures of accomplishing any
task,innovative strategies given by the top management. Human resource manager in Citrix
promotes internal communication system, for hammer effective communication among the
employees especially while operating from home. Virtual meets promotes effective interaction
among employees which develops a sense of team spirit (Pareek and Rao, 2015).
In Citrix, human resource manager has established employment relationship and
engagement applications to build a good working relationship between employees even from
remote locations. Employees might feel demotivated when they do not feel a sense of
belongingness in the organisation. For the well-being and to encourage social interactions
among employees working from homes, Citrix has build an application to engage employee

interactions to support formal and informal communication and increase the productivity of
given task (Rezwan, 2021)
Human resource manager in Citrix, develops a benchmark to evaluate the performance of
the employees. Evaluating the performance of each employees at all time is a difficult task for a
human resource manager, so a employee benchmark it been set for performance management of
each employee. If any employee is unable to perform according the benchmark, the employee
are been held accountable for the work and the employees satisfying the benchmark are been
appraised by incentives and different non monetary rewards. This helps to build a sense of
responsibility and motivation among the employees which helps human resource manager to
evaluate and manage employee performance operating from work from home.
Human resource manger encourages employees to share thoughts and suggestions to the
employer at Citrix. Employees gives their opinion regarding work policies and procedures of
operating from home, when they give suggestion and opinions about the working patterns and
policies, they feel value of their positions in the organisation and facilitate them to work
effectively and efficiently.
Human resource manager in Citrix renders training and development programmes via
virtual or e-learning platforms while assigning new task to the employees. It encourages
employees with new learnings and upgrade their skills to enhance the productivity of the
employees. This also helps to put special focus on each employee operating from homes. It also
helps to promote both professional and personal development of the employees while operating
from homes.
Citrix provides equipments like laptop and internet services to the employees, to help
employees to conveniently operate from home. It renders technical support to provide assistance
arising out of technical difficulties. It provides authentic networks to the employees operating
from home to fulfil privacy and security policies, if any employees uses unauthentic and non
verified network the specific employee is been help responsible (ŠIKÝŘ, Sekerin and
Gorokhova, 2018.).
Citrix also supports health and well being to the employees, so that employee feel
comfortable and relaxed while performing job, for the employees operating from home, Citrix
has developed an wellness application to keep a check on employee health.

According to the work from home policy in Citrix, Human Resource manager render
flexible working hours to all the employees to adjust working hours accordingly, so that
employee can attain personal and work life balance.
To manage the performance of the employees operating from home, human resource
manager communicates with employees on regular basis to promote better understandings
between employees and employer. Human resource manager in Citrix, allots the day to day task
that has to be performed and communicates the objectives, roles and responsibilities to
employees (Smith, S. R., 2015.Volkova, V. N and et.al., 2016).
CONCLUSION
Performance management plays an important role in the measuring and evaluating the
performance of the employee's and the employee's are rewarded for their participation in the
achievement of the organisational objective. The performance appraisal approach help the
organisation to enhance the productivity, creativity of their employee's an appropriate training
can development of the employee's can be done so that the assigned tasks and duties can be
effectively completed. The performance management model help the organisation to monitor
and measure the performance of the employees by following the several stages which includes
planning, monitoring, reviewing and rewarding. Though following the performance management
model, Citrix aims to enhance the efficiency and productivity of their employee's through which
the business goal can be achieved efficiently. Managers such as line managers also help the
business in monitoring the performance of the employee's and take corrective actions to fill the
performance gap.

REFERENCES
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