Evaluating the Quality of Services at Rimley Park Hospital
Added on 2019-12-28
11 Pages3223 Words180 Views
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Managing OrganisationalHealth
Table of ContentsINTRODUCTION...........................................................................................................................11. Organizational Performance Management and Performance Measurement...........................12. Communicating Performance to Stakeholders........................................................................13. Risk Management....................................................................................................................24.Quality Management and Improvement...................................................................................25.Financial Performance.............................................................................................................36.Customer and Client Perspectives ...........................................................................................47.People Perspectives..................................................................................................................58.Implementation Issues..............................................................................................................59.Recommendations for Improvement........................................................................................6CONCLUSIONS..............................................................................................................................7REFRENCES...................................................................................................................................8
INTRODUCTIONThe current report is the management consultancy report of the NSH foundation trust,UK. The foundation has many hospitals providing services to the public. One of the hospital hasbeen taken to do the study for this report. Frimley park hospital is hospital among them who'scurrent system of organizational performance management (OPM) is been analysed.Organizational management refers to the comparison of the actual result of an firm with the inputput into for the outcome. It includes operations, strategic, finance, legal and organizationdevelopment. In this report we will came to know about the communication performance tostakeholders, risk management, quality management. Furthermore we will going to discus on thesteps that has to be taken in the improvement of services, perspective of people and the currentissue with the organization. 1. Organizational Performance Management and Performance MeasurementThe cited firm tries to deliver the best services to the people. They pay attention towardsthe patience who all came to the hospital for the treatment (Tavender and et.al., 2015). They aimis to provide the best possible treatment to the patience to recover from the . They had all thefacility which are required for the comfort of the patience. The staff member are been welltrained to take care and to do the proper analysis of the patience improvement. Certainmeasurements has been taken by the firm in the improvement of the hospital are as follows:The cited firm look after the complaint received from the patience or the relatives of thepatience and take the action to remove the problem.Increased the staff to insure that each patiences care can be properly takenProvide the facility to the relatives who are with the patience so that they can have themore recommendation by them for the hospital to the people who required the care andtreatment.2. Communicating Performance to StakeholdersThere are many ways to communicate to the stakeholders. The communication is dividedin to two methods i.e. formal and informal (Zingg and et.al., 2015). The cited firm use thismethods to communicate with the stakeholders are as follows:1
Meetings: This is one of the most commonly used method. It is conduct at the placewhere all the members who all are invited for the meeting can seat and keep their view ofpoint in front of every one. Conference hall: It is the another way to communicate. It is used when the shortmessages have to be given to all the members. It is the verbal method (Lartey,Cummings and Profetto‐McGrath, 2014). The cited form uses this in the case ofemergency when the meeting can not be arranged. Emails/letter: This is the one way communication used when only the information has tobe given to the stakeholder. No review or suggestion is required when it is used. Theinformation is send to the members via mail.3. Risk ManagementHigher the risk higher will be the return. Risk refers to the probability of the problemswhich can occur in future. The cited firm follows the process to manage the risk:Risk identification: Identification is very important to understand the actual risk.Identifying the right problem is necessary to solve the problem. The decision which aretaken for the firm involves the risk (Jones and et.al., 2014). Risk analysis: After identification the analysis has to be done through the techniquesavailable. The available data has to be used to analyse the risk. If the risk is seenunacceptable then the risk has to be control.Risk control: It is the action which is taken to minimise the risk which can occur. Itrequires manager to identify and implement projects. Risk monitor: The risk management do not end after control. It has to be monitor andreview so that in future it do not occur. Frimley park hospital has to manage the risk as they are service provider and providing servicesto patience. They have to manage and cant take the risk related to the life's of patience.4.Quality Management and ImprovementQuality management refers to ensure the firms product or services . It has fourcomponents to ensure quality i.e. are quality planning, quality control, quality improvement andquality assurance (Orvik and et.al., 2015). The cited firm manage the quality of service from thefollowing ways:2
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