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Managing Quality in Health and Social Care

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Added on  2020-12-26

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Managing Quality in Health in Health and Social Care INTRODUCTION 1 Part 11 1.1 Stakeholders perspectives regarding quality 1 1.2 Impact of poor service quality on stakeholders 2 1.3 Analyse the role of external agencies in setting standards at the Royal United hospital 3 2.1 Possible barriers to delivery of quality services 3 2.2 Various approaches to implement quality systems4 2.3 The standards that exists for measuring quality at the Royal United hospital 6 Part 27 4.1 Evaluate methods for assess the quality 7 4.2 Impact that involve users of services in the evaluation

Managing Quality in Health and Social Care

   Added on 2020-12-26

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Table of ContentsINTRODUCTION...........................................................................................................................1Part 1................................................................................................................................................11.1 Stakeholders perspectives regarding quality.........................................................................11.2 Impact of poor service quality on stakeholders.....................................................................21.3 Analyse the role of external agencies in setting standards at the Royal United hospital......32.1 Possible barriers to delivery of quality services....................................................................32.2 Various approaches to implement quality systems...............................................................42.3 The standards that exists for measuring quality at the Royal United hospital......................6Part 2................................................................................................................................................74.1 Evaluate methods for assess the quality................................................................................74.2 Impact that involve users of services in the evaluation process............................................73.1 Analyse the other factors that influence the achievement of quality....................................83.2 Evaluate the effectiveness of system, policies and procedure used in achieving quality inthe services..................................................................................................................................83.3 Suggest criteria in which quality could improve...................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
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INTRODUCTIONIn health and social care organisation, quality of services and facilities is one of theimportant concern that should focus by management. Effective management of quality is asystematic procedure by which health care professional and management collectively engagewith practices of improvement in quality of heath care services. In the hospital, health careprofession have responsibility to deliver effective care services to patient through which they canimprove their health issues (Dabholkar, 2015). In the present study, significance of qualityservices in health and care organisation has been discussed. Furthermore, role of externalagencies in setting standards at the royal united hospital has been also studied. It is NHS trustthat provides acute treatment and care for catchment population of around 500000 people. Theeffectiveness of system, policies and procedure that is used in achieving the quality in health careservice has been also addressed in this report.Part 11.1 Stakeholders perspectives regarding qualityAs per the given case scenario, the royal united hospital Bath NHS trust delivers effectivecare and treatment services to more than 500000 people in the bath, towns and villages in NorthEast Somerset and Western Wiltshire. The main aim of this organisation is to provide highquality of services and facilities to patient in the local communities.In order to achieve goal in Hospital, management have to make satisfy stakeholderbecause they have great role in managing quality of care services. Stakeholders are those personswho have interest in the activities, function and decision of health and care organisation (Dhar,2015). They affected by decisions that taken by hospital regarding practices and services. Whenmanagement of hospital takes any decision then involvement of stakeholder is important becausethey are directly and indirectly affected by decision. Following are various stakeholders in TheRoyal united hospital NHS-Government- Government imposed some practices, regulation and policies regardingcare services and treatment that have to followed by royal united hospital. With help ofthese practices and policies, hospital can able to deliver effective treatment to patient andimprove care services (Brauner and et.al., 2016).Customers- Patients are customer of health and care organisation who required to gettreatment through which their health issues can improve. This stakeholder has ethical1
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responsibility toward their own health and corporation development. If managementmakes any changes in the policies, practices and methods then it directly affects customerhealth and treatment.Employees- Social workers, health care professionals, doctors, supportive staff areemployees in the Royal united hospital. If management makes changes in organisationpolicies, working practices, systems then employees get affected. They required effectivesalary, working condition, incentives etc. For improve productivity and quality ofservices, management should meet employees expectations and make them satisfy.Suppliers- This stakeholder also plays a very crucial role in the Royal united hospitalwho delivers semi finished goods, raw material etc to hospital (Krabbenborg and et.al.,2017 ). The decision taken by management of The Royal united hospital can affect thesuppliers so management should consider their involvement at the time of designpractices and policies.1.2 Impact of poor service quality on stakeholdersAs pert the recent inspection from the care quality commission it has been found that TheRoyal united hospital NHS does not focus on quality of services and treatment. Care qualitycommission gave formal warning to make improvement in the quality of service and keep patientsafe and protect from the risk of unsafe treatment. The senior staff told to management foreffective monitoring of fluid balance and hydration record and Care quality commission hasasked to send complete record and report along with date and time regarding services and action.Now, Royal United Hospital is going to take various actions for improve services and treatmentquality. Furthermore, it will design management policies for improve quality and test a newhydration record chart (Benavides-Velasco, Quintana-García and Marchante-Lara 2014). Thus,improve the quality of care services and meet expectation of Care quality commission, The royalunited hospital NHS trust have to focus on several measures, methods and strategies that willsupport for address objective.In the Royal united hospital, poor quality of services affect the entire system, success andobjective of hospital. Poor quality of heath care services also affect stakeholders such asgovernment, customers, employees, investors, suppliers etc. Poor services includes lack ofeffective care services, lack of punctuality, delay in treatment and operation, unavailability ofproper information, misbehaviour of health care professional with patient and their family2
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