Managing People and Organizations PDF
Added on 2022-01-19
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1
Managing People and Organizations.
Assignment – Learning Outcome 01
T. N. W. de Silva
20S08094
Batch 033
Managing People and Organizations.
Assignment – Learning Outcome 01
T. N. W. de Silva
20S08094
Batch 033
2
Faculty of Management Studies
Department of Business Administration
SQA
Academic Year: 2019
Assessor : Thaksala Nirmani
Unit Code : HP71 47
Title of the Unit : Managing People and Organisations
Outcome : 1
Batch : 33
Assignment Issued Date : 6th of June 2020
Assignment Submission Date : 20th of June 2020
Declaration of Academic Honesty
Student’s Full Name : Thommadura Namali Wathma de Silva
Student ID number : 20S08094
Declaration
1. I confirm that this assignment is my own work:
2. I confirm that where ever I have used someone else’s words, concepts, graphics or data in
my work, I have clearly indicated exactly where I have done so, using the Harvard
referencing system.
3. I confirm that I have clearly indicated, by referencing, where I have used someone else’s
words, concepts, graphics or data, irrespective of whether I have quoted verbatim or I
have paraphrased in my own words.
4. I have clearly indicated in my assignment any work that has been contributed by another
student.
5. I have clearly indicated in my assignment any work that has been carried out
collaboratively with another student/s.
Student Signature: Date: 16.06.2020
Faculty of Management Studies
Department of Business Administration
SQA
Academic Year: 2019
Assessor : Thaksala Nirmani
Unit Code : HP71 47
Title of the Unit : Managing People and Organisations
Outcome : 1
Batch : 33
Assignment Issued Date : 6th of June 2020
Assignment Submission Date : 20th of June 2020
Declaration of Academic Honesty
Student’s Full Name : Thommadura Namali Wathma de Silva
Student ID number : 20S08094
Declaration
1. I confirm that this assignment is my own work:
2. I confirm that where ever I have used someone else’s words, concepts, graphics or data in
my work, I have clearly indicated exactly where I have done so, using the Harvard
referencing system.
3. I confirm that I have clearly indicated, by referencing, where I have used someone else’s
words, concepts, graphics or data, irrespective of whether I have quoted verbatim or I
have paraphrased in my own words.
4. I have clearly indicated in my assignment any work that has been contributed by another
student.
5. I have clearly indicated in my assignment any work that has been carried out
collaboratively with another student/s.
Student Signature: Date: 16.06.2020
3
ACKNOWLEGEMENT
I would like to express my special thanks of gratitude to my teacher Miss. Thaksala
Nirmani for teaching the required subject matter and giving us the proper guidance
to complete this assignment. And also I am thankful to my parents and my friends
who helped during the studies and motivating me to complete this assignment.
ACKNOWLEGEMENT
I would like to express my special thanks of gratitude to my teacher Miss. Thaksala
Nirmani for teaching the required subject matter and giving us the proper guidance
to complete this assignment. And also I am thankful to my parents and my friends
who helped during the studies and motivating me to complete this assignment.
4
TABLE OF CONTENTS
Executive Summary...................................................................................01
Introduction.............................................................................................03
01. Importance of goals, objectives and policies
01.01. Goals and Objectives........................................................................04
01.02. Policies.........................................................................................05
01.03. Contribution of goals, objectives and policies to effective management............06
02. Formal Organizations and Informal Organizations
02.01. Formal Organizations.......................................................................07
02.02. Informal Organizations.....................................................................08
02.03. Difference between Formal and Informal Organizations..............................09
03. Open System Theory
03.01. Organization as a system...................................................................11
03.02. S.W.O.T. Analysis...........................................................................12
03.03. P.E.S.T.E.L. Analysis.......................................................................14
04. Stakeholder Theory
04.01. Stakeholders..................................................................................15
04.02. Mendelow’s Matrix..........................................................................17
04.03. The influence of Stakeholders to the business...........................................18
05. Control Strategies
05.01. Different kinds of control strategies.......................................................20
05.02. Effective control strategies to J.O.C. Company..........................................22
06. Conclusion and Recommendations..............................................................23
07. References..........................................................................................24
TABLE OF CONTENTS
Executive Summary...................................................................................01
Introduction.............................................................................................03
01. Importance of goals, objectives and policies
01.01. Goals and Objectives........................................................................04
01.02. Policies.........................................................................................05
01.03. Contribution of goals, objectives and policies to effective management............06
02. Formal Organizations and Informal Organizations
02.01. Formal Organizations.......................................................................07
02.02. Informal Organizations.....................................................................08
02.03. Difference between Formal and Informal Organizations..............................09
03. Open System Theory
03.01. Organization as a system...................................................................11
03.02. S.W.O.T. Analysis...........................................................................12
03.03. P.E.S.T.E.L. Analysis.......................................................................14
04. Stakeholder Theory
04.01. Stakeholders..................................................................................15
04.02. Mendelow’s Matrix..........................................................................17
04.03. The influence of Stakeholders to the business...........................................18
05. Control Strategies
05.01. Different kinds of control strategies.......................................................20
05.02. Effective control strategies to J.O.C. Company..........................................22
06. Conclusion and Recommendations..............................................................23
07. References..........................................................................................24
1
Executive Summary
This is the 1st assignment from learning Outcome 1 of Managing People and Organizations. This
assignment is based on a case study about Joy Of Chocolate Company. It is basically a gourmet
chocolate producing company with a well-qualified staff. It supplies best quality chocolates to
luxury hotels and organizations. Later J.O.C. Company merged with C.G. Chocolates which
helped the growth and development of both merged companies.
Goal, Objectives and Policies are very important to J.O.C. Company because they provide the
basis for measuring the performance and process to make to the vision and mission statements.
And also they are important to motivate the employees, lately resulting the improved
performance. All these facilitate planning and provide proper guidance and direction. J.O.C. has
primary goals such as to make awareness of product quality and uniqueness, to increase the
customer loyalty and satisfaction, to increase the profitability, to increase sales and to survive in
the market. As objectives they have many. Such as make sure to deliver the products with
required quality and on time to customers to increase the customer loyalty. And also to gain new
markets, gain new business contracts with local councils and reduce the waste during process to
increase the profit. And also J.O.C. has many policies such as quality culture, team work and
development, ethical trading initiations, employee well-being, health and safety and
environmental policies.
J.O.C. Company has both formal and informal organizations. Formal Organization has a well-
defined and organized structure composed of top management, middle management, front line
managers and the employees (workers). They all work together according to a plan in order to
achieve organizational goals. There the managers are taken the rules and regulations and the
lower level employees have to work according to them, otherwise they are punished. In contrast
there are some informal organizations inside the formal structure. Positive and healthy work
culture of the organization, healthy employer-employee relationship and some projects may have
facilitated the formation of informal groups inside the formal structure. Not like formal
organizations, informal organizations are formed by the social forces spontaneously, without any
planning. There are no well-defined structure and no fixed superior and subordinate relationship.
The purpose of informal groups is to fulfill the psychological satisfaction among the employees.
J.O.C. Company is also a system, which is combined with many small systems called the
departments and firms. If one small part of the system changes, that influences on the overall
production of the J.O.C. system through many kinds of relationships. In J.O.C. system there are
inputs, processes and outputs, and these outputs are influenced on the goals, learning, evaluation
and assessment. In each step of inputs, process and outputs J.O.C. interacts with the external
environment. So J.O.C. is considered as an open system. Open system is the system which
regularly exchanges feedback with its external environment. Since there are major influences
from external environment on J.O.C. it is important to study and analyze the external
environment. S.W.O.T. Analysis (analysis about the strengths, weaknesses, opportunities and
Executive Summary
This is the 1st assignment from learning Outcome 1 of Managing People and Organizations. This
assignment is based on a case study about Joy Of Chocolate Company. It is basically a gourmet
chocolate producing company with a well-qualified staff. It supplies best quality chocolates to
luxury hotels and organizations. Later J.O.C. Company merged with C.G. Chocolates which
helped the growth and development of both merged companies.
Goal, Objectives and Policies are very important to J.O.C. Company because they provide the
basis for measuring the performance and process to make to the vision and mission statements.
And also they are important to motivate the employees, lately resulting the improved
performance. All these facilitate planning and provide proper guidance and direction. J.O.C. has
primary goals such as to make awareness of product quality and uniqueness, to increase the
customer loyalty and satisfaction, to increase the profitability, to increase sales and to survive in
the market. As objectives they have many. Such as make sure to deliver the products with
required quality and on time to customers to increase the customer loyalty. And also to gain new
markets, gain new business contracts with local councils and reduce the waste during process to
increase the profit. And also J.O.C. has many policies such as quality culture, team work and
development, ethical trading initiations, employee well-being, health and safety and
environmental policies.
J.O.C. Company has both formal and informal organizations. Formal Organization has a well-
defined and organized structure composed of top management, middle management, front line
managers and the employees (workers). They all work together according to a plan in order to
achieve organizational goals. There the managers are taken the rules and regulations and the
lower level employees have to work according to them, otherwise they are punished. In contrast
there are some informal organizations inside the formal structure. Positive and healthy work
culture of the organization, healthy employer-employee relationship and some projects may have
facilitated the formation of informal groups inside the formal structure. Not like formal
organizations, informal organizations are formed by the social forces spontaneously, without any
planning. There are no well-defined structure and no fixed superior and subordinate relationship.
The purpose of informal groups is to fulfill the psychological satisfaction among the employees.
J.O.C. Company is also a system, which is combined with many small systems called the
departments and firms. If one small part of the system changes, that influences on the overall
production of the J.O.C. system through many kinds of relationships. In J.O.C. system there are
inputs, processes and outputs, and these outputs are influenced on the goals, learning, evaluation
and assessment. In each step of inputs, process and outputs J.O.C. interacts with the external
environment. So J.O.C. is considered as an open system. Open system is the system which
regularly exchanges feedback with its external environment. Since there are major influences
from external environment on J.O.C. it is important to study and analyze the external
environment. S.W.O.T. Analysis (analysis about the strengths, weaknesses, opportunities and
2
threats of J.O.C.) and P.E.S.T.E.L. Analysis (analysis about the positive and negative impacts
from Political, Economic, Socio-cultural, Technological, Environmental and Legal dimensions to
the company) are the main two tools used in analyzing the internal and external environment.
Stakeholders are all parties who are interested about the company. J.O.C. has internal
stakeholders (management, employees), connected employees (customers, suppliers) and
external stakeholders (Government, community, pressure groups and Government
administrations). These stakeholders are then analyzed according to Mendelow’s matrix to
identify their power and interest towards J.O.C. It shows the influence on J.O.C. form the
stakeholders and it shows the important stakeholders and how to maintain a healthy relationship
with the stakeholders. According to Mendelow’s matrix the key players (who have a high
interest and a high power) are J.O.C. management, their major customers (Luxury hotels,
organizations, local firms and shopping centers) and their major suppliers (Chocolate and cocoa
suppliers from Dominican Republic and Ivory Coast). To maintain a healthy relationship with
them, J.O.C. has to make payments and provide their products on time with the expected quality.
There are 4 controlling strategies. They are personal, Bureaucratic, Output and Cultural Controls.
But to J.O.C. personal and bureaucratic controlling strategies are not suitable because it leads to
hinder the creativity and innovations of the employees, which is very important to a chocolate
factory. But Output control and mostly cultural control is more suitable to J.O.C. because they
help to keep the employees motivated, and that paves the way to a self-sustaining business.
threats of J.O.C.) and P.E.S.T.E.L. Analysis (analysis about the positive and negative impacts
from Political, Economic, Socio-cultural, Technological, Environmental and Legal dimensions to
the company) are the main two tools used in analyzing the internal and external environment.
Stakeholders are all parties who are interested about the company. J.O.C. has internal
stakeholders (management, employees), connected employees (customers, suppliers) and
external stakeholders (Government, community, pressure groups and Government
administrations). These stakeholders are then analyzed according to Mendelow’s matrix to
identify their power and interest towards J.O.C. It shows the influence on J.O.C. form the
stakeholders and it shows the important stakeholders and how to maintain a healthy relationship
with the stakeholders. According to Mendelow’s matrix the key players (who have a high
interest and a high power) are J.O.C. management, their major customers (Luxury hotels,
organizations, local firms and shopping centers) and their major suppliers (Chocolate and cocoa
suppliers from Dominican Republic and Ivory Coast). To maintain a healthy relationship with
them, J.O.C. has to make payments and provide their products on time with the expected quality.
There are 4 controlling strategies. They are personal, Bureaucratic, Output and Cultural Controls.
But to J.O.C. personal and bureaucratic controlling strategies are not suitable because it leads to
hinder the creativity and innovations of the employees, which is very important to a chocolate
factory. But Output control and mostly cultural control is more suitable to J.O.C. because they
help to keep the employees motivated, and that paves the way to a self-sustaining business.
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