logo

MGT702 Understanding and Managing Organisational System

13 Pages2877 Words47 Views
   

Understanding and Managing Organisational System (MGT702)

   

Added on  2020-05-03

MGT702 Understanding and Managing Organisational System

   

Understanding and Managing Organisational System (MGT702)

   Added on 2020-05-03

ShareRelated Documents
Running head: MANAGING PEOPLEManaging PeopleStudent’s name:Name of the University:Author’s note:
MGT702 Understanding and Managing Organisational System_1
1MANAGING PEOPLEExecutive SummaryACMA is internet based business and it is travel call centre provides accommodation and flightfor travellers. This organisation has been facing the issues of staff engagement. Moreover,communication issue has been prevalent. This report sheds light on the significance ofcommunication and improvement process of communication within a workplace. In this reporttheoretical framework of communication has been linked up with practical and evidence-basedresearch. Communication within a workplace helps to bond a good relationship with theemployees and it leads to the managing people from diverse sections of the society. In a smallbusiness like ACMA, effective communication can build a team and it boosts employees'motivation. In ACMA, the line managers can inspire and inform the employees to clarify theirthoughts. Most importantly, identification of the communication issues should be done prior tosolving the issues with strategies. Active listening skills should be injected to the team leaders inorder to listen to the team members with undivided attention. ACMA line managers shouldprovide training to the employees and they can provide report cards to the employees.
MGT702 Understanding and Managing Organisational System_2
2MANAGING PEOPLETable of Contents1. Introduction..................................................................................................................................42. Importance of communication in the workplace.........................................................................42.1 Significance of business communication...............................................................................52.2 Theoretical perspectives of communication..........................................................................52.3 Importance of communication skills.....................................................................................73. Understanding guide for line-managers on how to improve the areas of Communication.........84. Subsequent series recommendations.........................................................................................105. Conclusion.................................................................................................................................11Reference List................................................................................................................................12
MGT702 Understanding and Managing Organisational System_3
3MANAGING PEOPLE1. Introduction ACMA is a travel call centre and it is an internet-based organisation that gives theaccommodation and flight for travellers both domestically and internationally. Moreover, ACMAhas 300 employees and it aims to grow into 400 employees in the next 12 months. However, thebusiness has been facing the issues of employee engagement. In this report, the importance ofcommunication in the workplace and the process of improvement of workplace communicationamong employees will be explained. As stated by Albers and Mazur (2014), workplacecommunication is significant to an organisation as it allows the company to operate and beproduced effectively. Employees within the organisation can experience an enhancement ofcommitment and moral if the employees able to communicate with each other and withhierarchy. In the first part of the report, the importance of workplace communication will bediscussed both practical and theoretical perspectives. In the next section, the process ofdevelopment of workplace communication will be explained. In addition, a list ofrecommendations will be provided as a strategy in order to improve workplace communicationin ACMA. As a new member of the Organisational Development Team, I am going to developthis brief report and this report is going to be evidence-based and practically oriented.2. Importance of communication in the workplace Workplace communication is important as good business always tries to build a team; ina team communication among employees is needed. Employees’ engagement is an essentialelement within an organisation and the team leaders or managers should facilitate the workplacecommunication. Workplace communication is important for a small business like ACMA whenthe whole team is trying to achieve the same goal.
MGT702 Understanding and Managing Organisational System_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Case Study Communication Issues
|13
|3000
|50

(solved) Human Resource Management Doc
|14
|2952
|36

Communication Framework for Managing People
|11
|2963
|316

Managing People in Organization
|10
|2635
|55

Managing People in Organization
|11
|3058
|288

Managing People
|11
|2911
|467