Managing People: Concept, Drivers, Diagnostic Tools, and Strategies for Employee Engagement at TESCO PLC

This report discusses the concept and drivers of employee engagement, diagnostic tools to evaluate engagement, and strategies to increase employee engagement at TESCO PLC. The report highlights the importance of organisational culture, support and empowerment, recognition, rewards, communication, and feedbacks in improving employee engagement. It also analyses the use of employee surveys and HR tools to evaluate engagement. The report concludes with a discussion on the benefits of an employee value proposition and techniques to increase employee engagement, such as flexible working hours, Covid-19 safety measures, and role reconstruction.

Managing People

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK...............................................................................................................................................3
Reviews the concept and drivers of employee engagement........................................................3
Analyses symptomatic tools to evaluate engagement:................................................................5
Make a worker value proposition from the thoughts as well as evaluation earlier ariled,
involving techniques to increase employee engagement:...........................................................6
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Human resource management may be defined as the process of recruiting, hiring,
deploying and managing the employees within the organisation. HR management is basically a
strategic approach which are designed to maximize the performance of the employees so that
business can gain the competitive advantage(Astek, Sheeran and Sparkes, 2020). The HR
manager hire the talented employees within the workplace according to the requirement of the
different division of the company. The first and the foremost duty of the HR manager is to
recruit the right people with the right knowledge and skill so that they can complete the work
which are assign to them and benefit the organisation. Along with this, they have to appraise the
contribution of the employees towards the organisation and provide them a good working
environment, which enhance their performance. It is very important for the Human resource
management of the company to make the proper strategic plan so that, they can enhance the
employees performance. The following report is based on the TESCO PLC, which is well known
British multinational brand of UK. The respective company was founded in 1919 by Jack Cohen
and the headquarter of the company is situated in Welwyn Garden City, Hertfordshire, England,
UK. The following report is going to analyse the concept and drivers of the employees
engagement with various forms of diagnostic tools so that engagement can be effectively
manage. An employee's value proposition is also construct in this report and various strategies
in order to enhance the level of engagement.
TASK
Reviews the concept and drivers of employee engagement
The involvement of employees plays a very important role within the organisation and it
is crucial for the HR manager to address this. The healthy as well as happy environment is
provided by the management in order to improve the engagement of the employees and increase
their efficiency within the workplace (Chemuturi and Chemuturi, 2019). The engagement of the
employees within the organisation not only motivates them but also support them in attaining
objectives of the firm. In context to the TESCO plc, management uses the two way
communication within the workplace and this is only because they give value to the efforts of
staff members.

Along with this, the engagement of the employees is also effect the profits and success of
the firm. If the employees are not fully involve in the organisation then they are not be able to
attain the set target within the set time limit and this directly reflects on the performance of the
company. Commitment, loyalty, contribution are some of the factors which leads to the
engagement of the employees. To achieve the set objectives 100 % contribution as well as efforts
are given by the staff members of the TESCO plc. Following are the main drives of the
employees engagement in relation to the TESCO plc has been mentioned below: -
 Organisational culture:- this is being considered as the most important driver of the
employees engagement. The first and the foremost thing which is noticed by a candidate
is the working environment or the culture of the organisation. In context to the TESCO
PLC, healthy as well as happy working environment is provided by the management of
the respective company (Dunlop and et. al., 2020). The reason behind that the
management easily face the global pandemic situation is engagement of the employee's
within the organisation. The employee's contribute in a very effective manner to attain the
targets.
 Support and empowerment: - it is very important for the manager or seniors of the
company to continuously support and appreciate their employees. This result in that the
employee always feel motivates and contributes as much as possible for the organisation.
The empowerment as well as the support are the two most important aspects which assist
in improving the engagement level and motivation level of the employee's. In context to
the TESCO plc, the management of the respective firm continuously develop the
effective training programme for their workers which assist in improving as well as
evolving some new skills within the employees and easily adapt the new and innovative
things.
 Recognition, rewards and Appreciation: - this also being considered as the most
important drive which improve the employees engagement within the workplace. In
context to the TESCO plc, the seniors of the company regularly recognition, rewards and
appreciate their employees(Ellis-Smith and et. al.,2021). This is the reason that they
always feel motivated and engaged towards the organisation goals. Perks, monitory
benefits, regular appraisal and many more are given by the management of the TESCO
plc in order to develop effective relationship with their employees.

 Communication and feedbacks: - this drive also assist in improving the employees
engagement towards the firm. In context to the TESCO plc, the employees of the
company face difficulties in communicating with the high level management but the
higher authorities tries to communicate with the team members on regular basis by
giving them feedbacks on regular basis. The two way communication are used by the
management of the company and this is the best way along with this feedbacks are given
so that employees improves those areas in which they are lacking inn and feel more
engaged towards the company.
Analyses symptomatic tools to evaluate engagement:
Different types of changes has been seen in the firm because of the remote workers
culture and the world wide pandemic. In context to the TESCO Plc, flexible hour, remote
working etc. are offer by the respective company to their employees. These factor plays a very
important role not only in affecting the various activities but also impact on the engagement of
the employee's(Zhang, 2018). The management of the respective firm adopts different types of
techniques to examine the methods of engagement of the employees within the working
environment of the company. The various types of tool which improves the employee's
engagement has been mentioned below:-
 Employee survey: - this is considered as the most vital tool that can be utilized by the
company management to improves the employees engagement within the firm. In relation
to the TESCO Plc, this tool is use by the management of the company in order to
understand the nature of the employee's. Along with this, the surveys forms are fill up by
the staff members of the company and these forms give assistance to the organisation in
understanding the effectiveness and nature of the workers in a very authentic
way(Gopinath, 2021). With the help of this tool high level of employee engagement can
be attain.
 HR tools: - this tool is also very crucial. With the help of this tool, the management of
the TESCO plc, can improve the involvement of the employees within the workplace.
This tool helps the company employees in completing or carry out the task with utmost
productivity and feel more satisfies with the job role. On the feedbacks which are given
by the higher authorities of the firm to their employees, the employees have the rights to

react. This give assistance to the firm in identifying whether they feel within the company
or not.
Make a worker value proposition from the thoughts as well as evaluation earlier ariled,
involving techniques to increase employee engagement:
Different types of benefits are provided by the Employee value proposition (EVP) that a firm
provide to enhance the job satisfaction(Hackett and et. al., 2018). It is very crucial for the
management of the company to evaluate the productivity of the workers and give them different
types of benefits like promotion and incentives, so that they can grow. In context to the TESCO
plc, management of the firm make the different types of strategies in order to attain the
employee's engagement within the workplace. The some of the techniques which are used by the
company has been discussed below: -
 Appreciation from the leader as well as manager: - this is used in order to motivate
and achieve the higher efficiency of the employees within the workplace. In context to
the TESCO plc, appreciation are given by the leaders in order to improves the
productivity. This result in that, employees work with higher productivity, enhance their
skill and attain this effectively.
 Rewards and monetary welfare: - different types of compensation as well as benefits
are offer by the management of the respective company to their employee and this result
in effective management. Improving their performance, enhance their skills, overlooking
on the performance and many more are some of thing which is done by the HR
department.
 Organisational culture and structure: - this is also being considered as a major part
which encourage the workers in order to attain the higher position and perform
effectively)(Leroy and et. al., 2018). In context to the TESCO Plc, the structure as well as
the working environment of the company is very good along with this the environment of
the firm is very supportive, communicative and employees solve each other problem in
order to attain the business goals effectively. In addition to this, the employee's of the
firm know their duties and roles and also know who they have to follow and who they

have to report. It is being identify that an individual always gets the job done. Therefore,
this aspects play a key role in improving the employee's engagement.
To improve the performance, productive and engagement of the employees within the
organisation, different forms of techniques are present in front of the company. In relation to the
TESCO plc, these techniques are been discussed below: -
 Supple hours of working to effectual performing workers: - the manger of the
TESCO plc can utilize this technique in order to improve the engagement of the
employees(Malik and Sanders, 2021). With the help of this, not only the pre-deadline
goals can be achieve but also the flexible working can be offer to the employee's. Due to
this, the productivity of the employees can be enhance who are working effectively in the
organisation. Along with this, this give assistance to those employee's who are not
involved in the working.
 Making the workplace “Covid 19 safe”- it is very important for the management of the
TESCO plc to provide the effective as well as safe working environment to their
employees because of the COVID 19 pandemic. Different types of protocols related to
the pandemic like, proper sanitization, seating arrangements and many more has to
implement by the management within the workplace. In addition to this management
have to provide mask to their employees in order to stop the spread of COVID 19.
 Reconstructing roles – Focus can be paid by the management of the TESCO Plc, on the
skills of the workers which cab be evaluated. This not only assist the company workers to
engaged more in the work but also assist them in completing the work with the help of
skill and expertise before the set deadlines (Mirror, 2019). This result in that the
profitability as well as the productivity of the firm has been improved.
CONCLUSION
From the above report it has been concluded that, it is very crucial for the company
management to effectively deal with all the term which are discussed above. By effectively
dealing with all the term the productivity as well as the engagement level of the employees
towards the company can be enhanced. If effective working environment, proper rewards and
appraisal, appreciation are given by the management to their employees then the management
can effectively maintain the workers within the workplace. This report conclude the different

types of drivers which improves the employee's engagement and diagnostic tools to measure
engagement. Along with this, this report also concluded the different types of strategies which
can be used by the management of the company in order to raise the level of engagement
towards the company.

REFERENCES
Books and Journals
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Ellis-Smith, C and et. al.,2021. Managing clinical uncertainty in older people towards the end of
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