Employee Engagement: Concept, Drivers, and Evaluation Tools

Employee engagement

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK...............................................................................................................................................3
Reviews the concept and drivers of employee engagement........................................................3
Analyses symptomatic tools to evaluate engagement:................................................................5
Make a worker value proposition from the thoughts as well as evaluation earlier ariled,
involving techniques to increase employee engagement:...........................................................5
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Human resource management of the company is responsible for recruiting and selecting
the right people with right knowledge and skill and according to the need of different
department. These skills and knowledge assist them in completing the given work in a very
effective manner which benefits the firm(Al-dalahmeh, Khalaf and Obeidat, 2018). It is very
important for the management of the company to analyse the contribution of the employees and
provide them a good and healthy working environment so that they can carry out the task with
utmost productivity. In order to improve the performance of the employees within the
organisation it is very important to make the proper strategic planning. The following report is
based on the Marks and Spencer which is a well known multinational clothing brand of
established in 1884 by the Michael Marks and Thomas Spencer. The headquarter of the company
is situated in the London, England, UK. The following report is going to cover the concept and
drivers of the employees engagement and the different types of diagnostic tools in order to
manage the engagement. This report also construct an employee's value proposition for the
different ideas and comprises of strategies to enhance the level of engagement.
TASK
Reviews the concept and drivers of employee engagement
The involvement of the employees within the organisation is the address of HR. the
employee engagement are used by the organisation in order to provide the healthy environment
to the employees which result in increasing the efficiency within the organisation(Chaudhary,
2019). The involvement of the employees within the firm assist them to keep motivated always
and the training provided to them assist them in attaining the set goals of the organisation. In
relation to the Marks and Spencer two way communication process is used by the management
of the company within the organisation because they value the contribution of employees for the
firm. This is very crucial not only for the success or growth of the company but also for the
retaining the employees within the organisation.
In addition to this, the profits of the company also affected form the engagement of the
employee's, if the they are not fully engaged then the target cannot be achieve on time. In simple
terms the engagement of the employees is all about the commitment, contribution, motivating
and most importantly the loyalty towards the firm. The workers of the M&S give their 100 %

efforts in order to achieve the set goals. The employee's of the respective company are not only
motivated towards their work but also posse a behaviour of highly goal driven. The main drivers
of employees engagement in context to the Marks and Spencer has been discussed below:-
 Culture of the company:- the culture of the company is being considered as one of the
major factor of the employee engagement. When a new candidate came into the
organisation the first and the foremost thing that they notice is environment. In relation to
the Marks and Spencer, the company have a well known image in the market and the
management provide the happy and friendly culture environment in order to support
their employees(Hameduddin and Fernandez, 2019). The company face the situation of
COVID 19 pandemic only because of the engagement as well as the contribution of the
employees towards the firm
 Support and empowerment:-the employees of the firm not only wants support the form
their seniors but also want the appreciation so that they can feel always motivated and
contribute as more as possible for the firm. The support and the appreciation are
considered as the most important term which enhance the skills and capabilities of the
fellow employees. In relation to the Marks and Spencer, effective training and
development programme are developed by the management of the firm on regular basis
they can evolve some new skills with in them and also adopts the new and innovative
thing.
 Recognition, rewards and Appreciation - this factor also assist in improving the
engagement of the employees with the administration. In relation to the Marks and
Spencer, when the employees of the respective company are recognition, rewards and
appreciate from the seniors then they feel motivated as well as excited for the job and this
develops a good working environment within the organisation(Men, O’Neil, and Ewing,
2020). Financial rewards are given by the M&S to their workers to develop an effective
relationship.
 Communication and feedbacks: this also played a very vital role in improving the
engagement of the workers in towards the company. In relation to the Marks and
Spencer, difficulties are face by the teams in communicating with the higher authorities
of the firm but higher management continuously tries to communicate with the