logo

Managing Project Quality PDF

   

Added on  2020-10-23

11 Pages3168 Words249 Views
MANAGING PROJECTQUALITY

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3LITERATURE REVIEW................................................................................................................3Total quality management......................................................................................................3Six Sigma and Bench-marking...............................................................................................4Discussion and Analysis.........................................................................................................5CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10

INTRODUCTIONQuality management will directly imply through capability for anticipating situations andto prepare actions which helps to accomplish the desired outcome. The main objective is forpreventing defects via creation of particular action for ensuring project team for understandingdefinition of quality. The present report will discuss about Cross River rail project which isAustralian based project. In the similar context, it has stated total quality management, six sigmaand bench-marking for improving its quality. This report will represent limitations, shortcomingsalong with key issues and risk. It has also articulated the things which were not performed welland it’s vice versa as well. This report will also give various suggestions for improvement andrecommendations on basis of Cross river rail project.LITERATURE REVIEWTotal quality managementAccording to Schreiner and et.al. (2018), total quality management is stated as collectiveand associated system of various quality practices related to customer satisfaction along withorganizational performance. It has been argued that TQM has less involvement in improvingperformance and some aspects are fad. In the present scenario, its techniques and principles arewell accepted part in each manager's tool kit. As per views of Gutierrez-Gutierrez Barrales-Molina and kaynak (2018), it is a pathway for customer satisfaction and organizationalperformance. There is presence of four areas of management practices with context of TQMsystem for assessing: human resource management, information and analysis, strategic qualityplanning and management of process quality.According to Muruganantham and et.al., (2018), integrated TQM could be replicated ascombination pf seven constructs which are quality measurement and bench-marking, productdesign, top management commitment, process management, supplier quality management,employee training and empowerment and customer satisfaction along with involvement. ThisTQM is proven as appropriate and systematic approach for improving overall business process ofbusiness entity consist of quality of services and products. Bajaj, Garg and Sethi (2018), hadstated, transformation of TQM business entity is directly dependent on extent of firms forsuccessfully implementing different quality management practices. The practices of TQMconsist of customer and supplier relationship, management support, quality information, processmanagement, workforce engagement and product or service design. This process will help them

in analyzing their work capacity and quality which is very beneficiary for them in order toenhance their performance.As per views of Carmona-Marquez and et.al., (2018), TQM implementation has majororganizational change with need of transforming organizational processes, culture, beliefs, andstrategic priorities among others. There is need of critical success factors of implying TQM withappearance of wide variety in outcome of TQM. The relationship among soft elements of criticalsuccess factors with context of TQM tangible impact had influenced through its activities likeculture, teamwork, employment continuity, trust, top management leadership for continuousimprovement and quality along with customer satisfaction and customer involvement. Accordingto Talapatra, Uddin and Rahman (2018), for considering good application of personnel isdifficult with required issue and should be overcome. It describes management approach forachieving long term success via customer satisfaction and in effort of TQM, each member oforganization directly involves in process of improvement, services, products and culture wherethey belong to.Six Sigma and Bench-markingAs per views of Lippi and Plebani (2018), bench-marking plays very important role inmethodology of Six sigma which helps in enabling practitioners of Six sigma for drivingimprovement and to obtain different measurements or to analyze standard of their data. In thephase of Six sigma, bench-marking helps for setting its requirements which should be measuredfor determining its performance gaps. Generally, it enables specialists of Six Sigma for shapingstrategy to set targets for chosen benchmark as per industry norms. With application of bench-marking in any project for purpose of selecting benchmarks against current performance measurein any business entity with objective of producing various improvements. On the contrary, Laureani and Antony (2018) has stated that it helps business entity formeasuring efficiency with context of different operational metrics it is inadequate for measuringoverall effectiveness. The standards which were attained through competitors are revealedthrough bench-marking but some circumstances are not considered where standards are attainedthrough competitors. If visions and goals of competitor were flawed or restricted because ofspecific factor, any business entity by bench-marking its standards with its risk. This processhelps in determining the loop holes that are present in the project as it can be very helpful inenhancing their performance.

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Operational Management Practice in Consultancy
|9
|1962
|3

Total Quality Management and Employee Satisfaction in Small and Medium Scale Industries
|7
|1837
|141

Total Quality Management and Six Sigma in Construction Management
|10
|2554
|175

Total Quality Management : Assignment
|6
|2001
|140

Process Improvement and Six Sigma - Summary of Key Points and Terminology
|7
|2054
|449

Operational management in an operations manager's role
|11
|2225
|461