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Total Quality Management and Employee Satisfaction in Small and Medium Scale Industries

Write a literature review on Total Quality Management focusing on TQM Strategy, Global communications, Culture (quality and production units), and Customer focus. The review should be 1200 words combined for all three selections and properly address the references and citations.

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Added on  2022-11-11

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This paper reviews literature related to the relation of TQM to employee satisfaction and to performance development in organisations with a suitable infrastructure built on leadership and change culture.

Total Quality Management and Employee Satisfaction in Small and Medium Scale Industries

Write a literature review on Total Quality Management focusing on TQM Strategy, Global communications, Culture (quality and production units), and Customer focus. The review should be 1200 words combined for all three selections and properly address the references and citations.

   Added on 2022-11-11

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Running head: OPERATIONS- QUALITY MANAGEMENT
OPERATIONS- QUALITY MANAGEMENT
Name of the Student:
Name of the University:
Author note:
Total Quality Management and Employee Satisfaction in Small and Medium Scale Industries_1
1OPERATIONS- QUALITY MANAGEMENT
Abstract
In previous years, substantial information made on Total Quality Management (TQM) practices
in both small and medium scale enterprises. On gathering considerable research, it has been noted TQM
can be extensively contextualized in to as resilient and strict practices. It is important to note that
fundamental human-related approach can be related to Lean Six Sigma (LSS) in manufacturing small and
medium sized enterprises (SME’s) on the willingness of executives and leaders to initiate significant LSS
projects. The purpose of the paper is to review literature that has offered insights of relation of TQM to
employee satisfaction and to performance development in enterprises with a suitable infrastructure
constructed on leadership as well as change customs.
Total Quality Management and Employee Satisfaction in Small and Medium Scale Industries_2
2OPERATIONS- QUALITY MANAGEMENT
Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................3
Conclusion.......................................................................................................................................5
References........................................................................................................................................6
Total Quality Management and Employee Satisfaction in Small and Medium Scale Industries_3

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