Managing Quality in Health and Social Care

MANAGING QUALITY IN
HEALTH AND SOCIAL
CARE
(Task 4)

Table of content
• Introduction
• Methods for evaluating quality in health and social care
• Impact that involving users of services in the evaluation process
• Conclusion and Recommendation
• References

Introduction
Quality management is a very crucial factor in health and social care organization
that will helps in maintaining quality of provided products and services to the end
users. Improved and better quality services will help the NHS hospital to serve
customers for their satisfaction.

Methods for evaluating health and social care
It is an important for an organisation to evaluate the services which are offered by
organisations to the users. for this, it is essential for management of NHS to collect
views and feedbacks from internal as well as external parties which help them in
achievement of quality targets.