Managing Quality in Health and Social Care

Managing Quality in Health
and Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Perspectives Of Stakeholders Regarding Quality In Health And Social Care Service....1
1.2 Role of External Agencies ...............................................................................................2
1.3 Affect of poor service quality on heath and social care organisation stakeholders..........2
TASK 2............................................................................................................................................3
TASK 3............................................................................................................................................3
3.1 effectiveness of system, policies and procedures.............................................................3
3.2 factors that influence achievement of quality in the health and social care service.........4
3.3 suggestions for improvement...........................................................................................5
TASK 4............................................................................................................................................5
4.1 Evaluate health and social care service quality measures with regard to external and
internal perspectives...............................................................................................................5
4.2 Discuss the impact of service users on the evaluation process on service quality...........6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Health and Social Care is a service term which is provided by Health and Social care
providers. It can be used in the context of health infrastructure, public and private service
providers. This service come under the Human Services. Quality management refers to the act of
determination, maintenance, control and improvement of quality by preparing quality policy and
quality planning. Managing quality in health and social care is very importance because it is
related to the precious life of humans. Health and social quality impact the life of individuals and
its families (Fern, Ling and Goh, 2018). Report will highlight the perspectives of stakeholders
regarding quality, role of external agencies in quality determination and impact of quality on
stakeholders. Report will tell about the existing standards and approaches regarding the
measurement and implementation of quality and barriers which become constraints in quality
delivery. Report will point out on the evaluation of the effectiveness of processes, procedures
and policies to achieve the quality standards and analysis the factors which can influence the
quality. Report will suggest some points through which quality can be improves. Report will
describe the evaluation of methods for evaluating quality and impact of users on these methods.
TASK 1
1.1 Perspectives Of Stakeholders Regarding Quality In Health And Social Care Service
STAKEHOLDERS – Stakeholders are those people who is directly and indirectly related
to the health and social care services.
PERSPECTIVES OF STAKEHOLDERS – Following stakeholders' perspectives are
important -
11 PATIENTS – Their perspective are crucial because they are the one who are directly
getting effect by the quality of services. If quality is not good, it can impact his life and
his earnings. Thus, quality become first when it comes to patients.11 FAMILIES – Their perspective regarding quality is important. Quality of service
providers can impact their decisions regarding patient. Thus, service provider should take
care of the quality. If quality is not good, they can close the service providing units.11 SERVICE PROVIDERS – Service providers should take care of the quality and should
not do compromise with the quality. If quality provided by them is not good, it not only
impact the life of patients and families, it impacts the providers' life and whole industry
(Jonas and Roth, 2017).
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